Wooflebox Reviews 59

Very disappointed with this product. The images portrayed on the website are nothing like what you actually receive and the quality is very poor.
Once I raised my concerns and requested a refund I was emailed to ask for some more photos of my pets so they could get me another mat sent out and of course I complied with this request as I was told a refund would not be authorised and to meet them half way.
I have sent several emails asking for an update on second order and I’ve had no response.
Sadly avoid at all costs is my opinion which is a shame because it could be a really great idea!
Even if no update is available or the order is still in progress an update to advise this would have been most welcome instead of being left in limbo wondering what’s going on

No instructions on how to use this, didn’t know what to do with it. Binned, waste of money😒

While the mat looks ok it’s very poor quality and I’m too embarrassed to give as a gift, as intended so is a waste of money.

Service was good and communication with seller was also good. Though I was unable to track parcel due to issues with my order number, the seller answered my query quickly.

Wait awhile but no one thought it came but not what I was expecting I wanted a door mat not I don’t know what to do with it yet maybe use in kids bedroom as it their dogs which our lovely likeness thank you

I bought 2 of the personalised door mats and was very disappointed in the quality of the product. It is basically a flimsy bath mat and certainly not not value for money. I won’t be recommending this product to anyone

Emma aways really helpful answering all the queries I had. Their response times for emails was also very quick which surprised me as most companies take 72 hours plus.

All my questions and queries were resolved better than I was expecting.

Very happy with the service and I would highly recommend :)

It’s been over a month and I still have not received my items so I don’t think with bolts is that good I hope this is displayed do not order

Not sure what happened to my review but I ordered well over 40 days ago and still have received nothing. I have emailed and had no response. Not happy at all

Really good quality for the price, also great photo.

Fantastic service, very easy transaction. Lovely personalised mat

The item was great great communication...its nice to find a company that deals with you direct definatly recommend and use again x

Awful product and customer experience. I ordered a personalised door mat as a Xmas present for my sisterinlaw who unfortunately passed away a few days after my order. I tried to cancel my order but was advised this was not possible as my order had been shipped. No response from 4 subsequent emails and I did not receive my order for 2 weeks arriving on 31st December. Once received the item is of very poor quality more like a cheap bathmat rather than a doormat. The photograph and dog name was very unprofessional in appearance. Would definitely not recommend unless you want to waste money

Absolutely brilliant door mat, my son and partner loved it.the picture of Ernie there dog is fantastic. They really loved it has a new home 🎁

Perfect. everything was great

Excellent service, great communication & wow it was amazing got my 2 cats & dog on a mat for my mum xmas & she loved it
Will definitely be using again

I would give no stars if I could. Bought a dog mat for a Xmas present. The quality if the mat was so poor I didn't give the present. Requested a return/ refund.... have not done so. They say the product is fine..... ITS NOT! Very cheap looking, substandard quality and nit fit fir purpose