Ordered two rooms worth of flooring and unfortunately a majority of the corners and other parts of the boards have chipped within weeks of installation. I followed all given instructions and was insta... See more
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Placed my order got my goods in excellent condition and in the colour I ordered Recieved the quantity i asked for too. Polite efficient timely. Brilliant.
Company replied
Wood Flooring Kent may be online‑only, but their prices and service are first‑class. They were responsive throughout, and when a pack was damaged in transit they replaced it immediately so the install... See more
Company replied
Exceptional service. Very helpful where samples were sent and discussed what would be suitable. There was a period where I couldn't decide what would work or look right and Jonathan helped me decide b... See more
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Company details
Written by the company
Wood Flooring Kent reviews have migrated to reviews.io! Please see our amazing reviews.io page for up-to-date verified customer reviews of our business! https://www.reviews.io/company-reviews/store/woodflooringkent.com
Contact info
29 South Street, BN21 4UP, Eastbourne, United Kingdom
- 03333 050 197
- sales@woodflooringkent.com
- woodflooringkent.com
4.2
Great
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 48 hours
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Reply from Wood Flooring Kent
Thanks for the great review Maxine, we really appreciate it!
Broken Promises and Untruths
I ordered Shower panels before Christmas and Delivery was originally confirmed by them as Monday 6th January - it didn't arrive on the Monday but after a phone call I was assured it would arrive on Tuesday. I phoned on Tuesday morning and despite being told twice it would arrive on Tuesday it never did. Same thing happened again Wednesday - lies and broken promises. The delivery finally arrived late Thursday afternoon, effectively losing 3 full working days. I had a contractor on site, by Tuesday morning the bathroom was already stripped back ready to put the panels in place.
The project overran the time schedule and the contactor ended up being paid for three days while waiting for the panels to arrive. I am several hundreds of pounds out of pocket because I trusted Wood Flooring Kent to deliver on time - to date there has been no recompense from them even though they assured me they would refund the delivery charges, small compensation compared the the losses I have incurred.
6 January 2025
Reply from Wood Flooring Kent
Dear Alistair,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the inconvenience caused during the delivery of your shower panels.
We understand how frustrating it must have been to face delays, especially when you had contractors on-site and your project timeline was impacted. While the delivery was managed by a third-party courier service, we take full responsibility for ensuring that our customers receive their orders as promised. Unfortunately, the unforeseen delays on the courier's end were beyond our control, but we acknowledge the inconvenience this caused you and sincerely apologize for the situation.
Our team made every effort to keep in contact with you throughout the process, and as promised, we have already initiated the refund of your delivery charge as a gesture of goodwill. While we understand this doesn’t cover the costs you’ve incurred, we hope it shows our commitment to making things right.
We are actively reviewing our processes and communication with our courier partners to minimize the risk of such incidents happening again. Your experience is not reflective of the high standards we aim to uphold, and we truly regret falling short in this instance.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Wood Flooring Kent
Great communication start to finish
Great communication start to finish. Everyone I spoke to through email was courteous and helpful
6 January 2025
Reply from Wood Flooring Kent
Thanks for the great review Kieran, we really appreciate it!
Excellent service
Good price that beat competitors for same flooring. Delivery was prompt and everything was exactly as it should be. Would definitely use this company again.
11 December 2024
Reply from Wood Flooring Kent
Thankyou so much for the great review, we really appreciate it!
Fantastic
We are really impressed with the service we received, the communication throughout our order has been exemplary and I really would thoroughly recommend this company. I wish that all companies had such good customer service
3 December 2024
Reply from Wood Flooring Kent
Thank you so much for your wonderful review Melanie, we really appreciate it!
The high gloss laminate looks stunning…
The high gloss laminate looks stunning it arrived on time in perfect condition and the delivery driver was really nice.
13 December 2024
Reply from Wood Flooring Kent
Thanks for the great review Scott, we really appreciate it!
Reply from Wood Flooring Kent
Thanks for the great review Michael, we really appreciate it!
Good priced product and excellent…
Good priced product and excellent service with helpful delivery staff.
29 November 2024
Reply from Wood Flooring Kent
Thanks for the great review Chris we really appreciate it!
Easy online order
Easy online order. Shipment was delayed one day but company informed me of this by phone immediately my order was accepted. Very good service.
3 December 2024
Reply from Wood Flooring Kent
Thankyou for the great review, we really appreciate it!
Reply from Wood Flooring Kent
Thankyou for the great review, we really appreciate it!
Kronotex Exquisite 8mm Petterson Grey Oak flooring
The delivery was on time and completed with great care, to ensure that there was no damage to the laminate planks.
Thank you
2 December 2024
Reply from Wood Flooring Kent
Thankyou for the great review, we really appreciate it!
All was great
All was great! I received a speedy answer to my emails. The delivery was good as well. I got a great price compared with other famous sellers. I will definitely recommend this seller to my family and friends. Thanks!
4 November 2024
Reply from Wood Flooring Kent
Thank you so much for the great review, we really appreciate it!
Excellent from start to finish!
Thank you so much to Robert and the team!! I made an order & unfortunately due to a website error the wrong bathroom panels arrived. I called Robert & it was sorted within 20 mins & the order arrived 2 days late and the wrong panels were collected. After I miscalculated how many panels I needed i ordered more & Robert insured the the extra panels were delivered within 3-5 days however they only took 2 days! Couldn’t have asked for better service and the products are fabulous! Thanks all 😊
15 November 2024
Unprompted review
Reply from Wood Flooring Kent
Thankyou so much for the amazing review Charlotte. We really appreciate you taking the time to right it and we're so glad you're happy with your new wall panels and our service. I have passed on your kind words to Robert and the service team.
Good service
4 November 2024
Reply from Wood Flooring Kent
Thanks for your review, please do let us know what we can change in the future to give you a 5 star experience.
Reply from Wood Flooring Kent
Thanks for the great review Orlando, we really appreciate it.
Reply from Wood Flooring Kent
Thankyou so much for the great review, we really appreciate it!
Reply from Wood Flooring Kent
Thankyou so much for the great review, we really appreciate it!
Despite the tiles no longer being…
Despite the tiles no longer being stocked and their supplier in administration, they managed to find two boxes within four days.
20 September 2024
Reply from Wood Flooring Kent
Thankyou for the great review David, we really appreciate it and are happy we were able to help.
Laminate flooring order and
The team were wonderful and very helpful. Responded to my change in delivery date immediately and answered any queries promptly. Tracking for delivery was provided which was very helpful.
28 August 2024
Reply from Wood Flooring Kent
Thankyou for the amazing review Aysen, we really appreciate it!
Reply from Wood Flooring Kent
Thanks very much for the great review Zia, we really appreciate it!
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