Woodchip & Magnolia Reviews 

33
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 25 reviews, reviewers had a great experience with this company. Customers consistently praise the stunning quality and beautiful designs of the products, noting that wallpaper is thick and easy to hang. Many highlight the excellent and responsive customer service, along with quick delivery and a simple ordering process. However, some customers also noted issues with customer service, mentioning a lack of replies or slow responses. A few people experienced problems with order fulfillment, including delayed shipments or difficulties returning over-ordered items due to deadlines.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers consistently praising the excellent... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautiful designs and the excellent... See more

Customer service

People report positive experiences with customer service, highlighting brilliant customer care and great... See more

Order

Customers consistently note positive experiences with order, finding the process very easy and the website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service! Website user friendly and very easy to order. Speedy delivery as promised with all tracking details emailed to me. The wallpaper looks fantastic and I have received so many... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning quality and design, wallpaper hung by our decorator who says that it’s amazing quality and a dream to hang, will definately purchase more A fabulous company to work with

Company replied

Rated 5 out of 5 stars

I ordered the wave wallpaper after seeing on Instagram and knew ir would be perfect for our little boys room. I'd only put up lining paper before but it was so easy and i was doing it alone, the pap... See more

Company replied

Rated 5 out of 5 stars

I’m so so happy with my wallpaper! It’s so beautiful and I ordered the complementing paint colour to go with it which was a dream to paint with. It all works so well in my living room. Great service,... See more

Company replied


Company details

  1. Wallpaper Store
  2. Decoration and Interior Design Store
  3. Interior Designer
  4. Paint Manufacturer
  5. Paint Store

Written by the company

British design studio creating bold & beautiful wallpapers, paints and fabrics, designed & made to order in house in the UK📍


Contact info

4.1

Great

TrustScore 4 out of 5

33 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(33)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor Quality Paper.

Poor quality for an apparently "premium" wallpaper. We ordered 9 rolls of the Cari Wave Sky Blue/Pebble Wallpaper and for £95 a roll, I can honestly say we've have been ripped off.

The design itself is nice, unfortunately the paper shows every little mark through meaning you have to make sure you wall behind is perfectly white which means if you have a contrasting skirting or ceiling you cant bleed out and you run the risk of showing the white wall behind when cutting in. Also, you cant overlap your corners without the wallpaper behind showing, this is a standard practice in wallpapering and clearly has not been thought about in the manufacturing of this paper.

6 out of 9 rolls that we received also had printer ink splatters in various locations meaning we had to rip rolls off the wall and then make good and re paint before we could apply new paper that didn't have ink splatters. This cost us a decent amount of time and money on top of everything we had already paid.

After applying the wallpaper, every 1 out of 4 pieces shrunk which meant the joints between drops started opening up.

Overall, id say the design is lovely and looks great in person, but the quality just isn't there.

16 June 2026
Unprompted review
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Reply from Woodchip & Magnolia

Hi Nathan

Thank you for taking the time to leave your feedback. We’re glad to hear you like the design, but we’re genuinely sorry that your overall experience didn’t meet expectations.

A few points may help clarify how this product is intended to be used. Our wallpaper is printed on an uncoated, eco-friendly paper. Because of this, it is not fully opaque, and it is designed to be installed over a light, even, and well-prepared base surface. This is explained in the fitting instructions, as the finish and performance rely heavily on correct wall preparation (including appropriate lining/sizing and a consistent base colour). Where darker or contrasting surfaces are present, they can show through the material.

Similarly, because this is a paste-the-wall product, correct sizing and preparation of the wall is important to minimise movement and ensure stable joints. It is absolutely crucial to 'size' and ideally line any newly plastered walls. If this step is missed, it can contribute to issues such as shrinkage and the joints opening slightly after drying to the fact that the plaster will draw out any moisture.

All of the above points are mentioned in the wallpaper hanging instructions provided.

In relation to the concerns about print marks and the number of affected rolls, we take quality control extremely seriously. However, we have been unable to match an order for 9 rolls under the details provided, and we also have no record of any prior contact from you regarding these issues. Had we been contacted at the time, we would of course have investigated immediately and replaced any genuinely faulty rolls where appropriate.

We also want to reassure you that every roll is inspected before dispatch, and issues such as print contamination are not typical of our production standards.

We’d really like the opportunity to look into this properly and help resolve it for you. If you can get in touch with our customer service team at hello@woodchipandmagnolia.co.uk with your order details, we’ll be happy to review everything and support you further.

Rated 5 out of 5 stars

Absolutely beautiful wallpaper

Absolutely beautiful wallpaper. We have used it in three rooms now and it goes on like a dream. Really good quality and we always get lots of compliments from guests.

4 June 2026
Unprompted review
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Reply from Woodchip & Magnolia

Hi Sarah,

Thank you so much for your lovely words! We're so pleased to hear you're happy with your wallpaper 😊

Best wishes
Holly

Rated 4 out of 5 stars

Beautiful wallpaper

Received paper promptly, beautiful and love it, I ordered early to get the discount, offered. and had to order 7 rolls, when we will maybe only need 6 rolls , as I won’t be having the decorating done till June 8th I will miss the 30 day dead line for sending it back, so getting the paper early probably won’ benefit me ! I’ve tried to phone and speak to someone but just get an AI reply, I think the products are lovely , but very expensive ,and also customer service is s bit lacking .

8 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

Hi Sharon,

Thanks so much for your feedback.

Our design studio is open from 9am–5pm, Monday to Thursday, so if you called outside of those hours there may not have been anyone available to pick up the phone at the time.

I’ve had a look into your enquiry and found the email you sent to us. I can see it was replied to by our AI assistant, which correctly advised that our returns policy is 30 days from delivery.

We use our AI system during particularly busy periods to help make sure customers receive information as quickly as possible, rather than being left waiting for a reply.

I hope that helps explain things a little, but please do let us know if there’s anything else we can help with - I’ll keep an eye out for any emails from you 😊

Best wishes,
Holly

Rated 5 out of 5 stars

Perfect

I ordered the wave wallpaper after seeing on Instagram and knew ir would be perfect for our little boys room. I'd only put up lining paper before but it was so easy and i was doing it alone, the paper was nice and thick so it wasn't creasing and easy to work it. I'm so happy with the result and am looking at using woodchip and magnolia paint in other rooms now. I highly recommend. @terraceupnorth

1 February 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thank you so much for your review!

Rated 5 out of 5 stars

W&M are my 1st port of call when I am…

W&M are my 1st port of call when I am redecorating. I can't comment of the quality of the paint as I haven't used it but I am absolutely addicted to buying their wallpaper and have far too many samples as I can never decide what I want out of all the amazing designs and colour options.
Since discovering this wonderful company, I have ordered two custom made murals and have two other room's wallpapered in the ready rolled paper. All have been the best quality, really thick paper and a dream to put up. I am just about to redecorate my living room again and it genuinely felt a sin to strip off my old W&M wallpaper and mural but literally everytime I see a new design I fall in love and need it in my home (I now have 2 samples of their new murals on my wall and CAN NOT decide as they are equally beautiful!). It is more expensive than other "chains" and I p
probably shouldn't spend as much when I like changing my interiors so often but I really love the sense of having something custom made and a little bit bespoke in my home. I Love that they have coordinating material and complimentary paper in matching colourways to add contrast where needed. I have also ordered material to make cushions to match my (now stripped off mural) and they have washed extremely well for the last 2 years. I will continue to use W&M as long as I can afford to do so, I think my main criticism is the price as it is on the higher side for many people in this financial climate but given everything I've said above I can understand why. If I had my way I definitely would have my whole house decorated with Woodchip and Magnolia by now.

1 May 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thank you so so much for your lovely words!

Rated 5 out of 5 stars

Love our Big Kat wallpaper!

A fabulous range of wallpapers. Great quality. Good size samples. A dream to hang. Big Kat Tawny looking great in our bedroom. Thank you 🤩

29 November 2025
Unprompted review
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Reply from Woodchip & Magnolia

Thank you so much for taking the time to review - it's very much appreciated!

Rated 5 out of 5 stars

Green blue wave wallpaper

Green blue wave paper ordered, came very promptly and the quality was amazing!
Had to order a further roll and also asked for advice regarding curtains.
Service was just splendid and very helpful indeed!
Thank you
Will definitely be shopping here again. :)

2 January 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thank you so much for taking the time to review!

Rated 5 out of 5 stars

Excellent quality products

Excellent quality products, brilliant customer experience + customer care if required. Well worth investing in their quality products.

22 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thank you!

Rated 5 out of 5 stars

Highly recommended!

Great customer service, lovely designs and high quality wall paper. Would highly recommend!

18 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thank you so much for your lovely words :)

Rated 5 out of 5 stars

Excellent Products

I have now made three purchases of wallpaper from Woodchip and Magnolia. The designs are fabulous and the paper is high quality. My decorator commented on this and how easy it was to hang in comparison to other products he has used. In the past I have also purchased cushions and they too are of a high quality. I have no hesitation in recommending the Company for the quality of their products and excellent customer service.

3 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

So pleased to hear you've returned to us three times now, and thank you for taking the time to review - it's very much appreciated!

Rated 5 out of 5 stars

Beautiful designs

Beautiful designs, spoilt for choice. Great customer service and super quick delivery.
Amazing from start to finish, would highly recommend.

20 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thank you so much!

Rated 5 out of 5 stars

Wallpaper and paint

The quality of the wallpaper is wonderful. The design is beautiful and I've had so many positive comments from friends and family. The paint is such good quality too. It goes on like a dream. So pleased to support British made products. I will definitely use Woodchip and Magnolia again for my next diy project.

13 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

So happy to hear it! Thanks so much for taking the time to review

Rated 5 out of 5 stars

I’m so so happy with my wallpaper

I’m so so happy with my wallpaper! It’s so beautiful and I ordered the complementing paint colour to go with it which was a dream to paint with. It all works so well in my living room. Great service, thank you!

8 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

We're so pleased you're happy! Thank you for the feedback - it's much appreciated 😊

Rated 5 out of 5 stars

Gorgeous designs and colours

Gorgeous designs and colours, decorator loved the wallpaper and the paint is so rich in colour.
Very easy to order and deal with all delivered promptly and great customer service. Would recommend for great quality, delivery and customer service

1 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thanks so much for your feedback! 🙂

Rated 5 out of 5 stars

Lovely Onism wallpaper and fabric

I bought their Onism wallpaper in lemon for my bedroom. The effect is stunning. The detail of the design is excellent, charming without being overwhelming. My decorator was also very happy with the quality of the paper. I am now going to order some fabric to make matching cushions. Their customer service was very responsive and what was particularly helpful was the good size of their samples - too often companies send such small samples that you can't really gauge the effect.

1 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thank you so much for your kind words! We're so pleased you're happy with our wallpaper 🙂

Rated 5 out of 5 stars

Pretty pink

Lovely wallpaper,good quality,looks so pretty in the hall and up the stairs,people just love it when entering.

2 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thank you so much for your review! We truly appreciate it and are thrilled to hear that you’re happy with your wallpaper 🙂

Rated 5 out of 5 stars

Absolutely stunning quality and design

Absolutely stunning quality and design, wallpaper hung by our decorator who says that it’s amazing quality and a dream to hang, will definately purchase more
A fabulous company to work with

2 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thank you so much for your kind words! We're so happy you're pleased with your wallpaper 🙂

Rated 5 out of 5 stars

Mural

I ordered multiple samples, all dispatched promptly. Finally made my choices of a mural and a paper for the loo.mural went up beautifully as did the one in the loo. Excellent quality and design. I couldn’t fault. Paper very thick. All enquires I had were answered. I will use them again .

1 March 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thanks so much for your review - we truly appreciate it!

Rated 5 out of 5 stars

Beautiful designs & great service

Beautiful designs, great quality paper & paint. The customer service was fab 🫶🏻 I will 100% use again!

5 February 2026
Unprompted review
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Reply from Woodchip & Magnolia

Thank you so much for your feedback!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! Website user friendly and very easy to order. Speedy delivery as promised with all tracking details emailed to me.
The wallpaper looks fantastic and I have received so many positive reactions from friends and family. Will definitely recommend and I’ll be back! Thank you Woodchip and Magnolia!

21 April 2026
Unprompted review
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Reply from Woodchip & Magnolia

So pleased to hear! Thank you for your kind words 🙂

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