We received two Wonderbox Regal (movie tickets plus "snack pack") as gifts and despite the photo on the packaging showing a large bucket of popcorn, when we got to the theater, we were told the "snack... See more
Company replied
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See what reviewers are saying
Purchased an amazing gift for my husband who has always dreamed off doing a parachute jump (I would be too scared myself but he has always had a great sense of adventure). You should have seen his fac... See more
Company replied
I had a great experience with wonderbox. It’s such a cool idea for a gift, my company gifted us amc and customer service helped me do an exchange since no amc locations are near me. I love the easy ex... See more
Company replied
I was skeptical with Wonderbox at first since it seemed as though I was jumping through various hoops and never quite landing on what I needed. However, I was able to contact customer service and work... See more
3.5
Average
204 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Called several times to speak to a rep
Called several times to speak to a rep. No one was available. No listings for Long Island on the web site.
4 July 2019
Reply from Wonderbox USA
Lucille,
I am very sorry that you had this experience. Our customer service team does its best to take care of each request. There are times where we may be on another call, helping another customer. In that case, you can always e-mail us at customerservice@godream.com and our team will assist you.
Easy booking................
5 May 2019
Reply from Wonderbox USA
Thanks CAG! We hope you will consider GO DREAM again the next time you purchase a gift.
This is not a concierge service at all…
This is not a concierge service at all ... I should have been paid for doing all the leg work and phone calls. I initiated the process on March 25 and there was no follow-up and only ONE SUGGESTION of where to stay. We lost the weekend day we needed because of their poor service and response, and now must take off from work to stay at a winery that I SUGGESTED. And pay more than our original gift certificate. Go Dream finally booked our reservation on April 24, a whole month since my first request. Not sure how they remain in business.
29 April 2019
Unprompted review
Reply from Wonderbox USA
Hi Donna,
We're sorry you've experienced this. Our concierge team works to provide the best available options that don't require any additional payments and we should have offered a longer list of these from the start. We booked a reservation with this particular provider (that required an extra charge) based on your request and perhaps with better communication from our part we could have made clear that we could have also booked a location that did not require any additional payments. We apologize once again and we kindly ask that you contact us at CustomerService@godream.com so that we can help you with this situation.
Best,
The GO DREAM Team
CustomerService@godream.com
so many great choices for gifts for the…
so many great choices for gifts for the person who is special !
26 March 2019
Reply from Wonderbox USA
Thank you! Providing great experiences for loved ones is what we do best.
Best way to give Broadway tickets as…
Best way to give Broadway tickets as gift to someone without having to comit to a date beforehand.
5 February 2019
Reply from Wonderbox USA
Sonia,
Thanks for your positive feedback. Our Broadway experience is a big hit with our customers.
Every time I need help for my giftcards…
Every time I need help for my giftcards do I always get a good and kindly help and information .
24 December 2018
Reply from Wonderbox USA
Hi Ole,
Thank you for your kind review! We're so glad you had a great experience.
Best,
The GO DREAM Team
I feel i had to by buy something that i…
I feel i had to by buy something that i didnt need. To complicated to order , and i dont thing elder people can explain their problem in a phone because it is to technical. I will not recommand your product.
15 December 2018
Reply from Wonderbox USA
Hello Michael,
We're very sorry to read you had a hard time with our product. Please reach out to us at 917-783-4626 or at customerservice@godream.com. We would be glad to either assist you book your experience or issue a full refund.
Best,
The GO DREAM Team
Terrible customer service
Terrible customer service
No emails or phone calls just difficult to get hold off and still didn’t get my frame with gift over a week of no response
11 December 2018
Reply from Wonderbox USA
Hi Shamini,
We're very sorry for this situation and we're glad we were able to solve it by personally delivering a new package to your office. As in this case, sometimes shipping companies can misplace items but we apologize that due to a high demand of inquiries we were not able to respond sooner. We hope everything is now in order with your order and please don't hesitate to contact us if you require further assistance.
Sincerely,
The GO DREAM Team
Tivoli was amazing at Christmas time
11 December 2018
Go Dreams is a great business idea!
They pretty much have all bases covered for this business category. Customer care response is quick and supportive. Offerings are creative, diverse and enticing. I hope they continue to succeed and grow.
7 December 2018
Reply from Wonderbox USA
Hello Rich,
Thank you very much for your amazing review. We are very glad that we were able to offer you an exiting new way to gift and that we were able to answer all your questions. Feel free to reach out at any time if you need assistance with anything else.
Happy Holidays,
The GO DREAM Team
Your website has been down for two days…
Your website has been down for two days and I cannot redeem my purchase.
4 December 2018
Reply from Wonderbox USA
Hi Michelle,
We're very sorry to read that you're experiencing this inconvenience. We will be glad to help and book this experience for you.
Can you please give us a call at 917-783-4626 or send us an email at customerservice@godream.com?
Incredible customer service!
26 November 2018
Reply from Wonderbox USA
Hi David,
We're very happy to read you're satisfied with the service you received.
Thank you very much for your feedback!
Best,
The GO DREAM Team
Reply from Wonderbox USA
Hi Nancy!
Thank you very much for your purchase. We hope your gift is well appreciated. Feel free to reach out if you need help with anything.
Thank you
The GO DREAM team
Gift card was deactivated due to…
Gift card was deactivated due to technical problems. Had to explain to the receiver. That was embarrassing
22 August 2018
Reply from Wonderbox USA
Hello,
We're very sorry if there was any misunderstanding or were not given the right support.
Due to this technical problem, the transaction was never completed which caused an automatic refund and gift card deactivation. However, the gift card could have been re-activated after successful payment without involving the gift receiver.
We understand how frustrating this must have been for you and we appreciate your feedback. We apologize for this inconvenience and we have taken the necessary steps to prevent this from ever happening again.
If we can help with anything please don't hesitate to send us an email at:
-customerservice@godream.com
-or give us a call at 917-783-4626
Sincerely,
The GO DREAM Team
Reply from Wonderbox USA
Hi Vasily,
We appreciate your feedback!
-The GO DREAM Team
Great experience and fantastic customer…
Great experience and fantastic customer service from the 'concierge'. Highly recommended!
29 May 2018
Reply from Wonderbox USA
Thank you Steven! It was our pleasure to provide a great Steakhouse dining experience. We hope to hear again from you soon!
Best,
The GO DREAM Team
Reply from Wonderbox USA
Hi Mathias, thank you very much for your feedback!
The GO DREAM Team
Dinner and Movie
I had an amazing time with my girlfriend! We got dinner and saw a movie. The bill already was discounted and the tickets came immediately no extra charge so it's just set up for everything to run smoothly! 10/10 would recommend!
20 March 2018
Reply from Wonderbox USA
Hi Brandon,
We're very happy to read the you had an amazing Dinner & a Movie Experience. We thank you for your feedback and hope to hear again from you soon!
The GO DREAM Team
Never got my gift sent
Never got my gift sent , and it's been a whole day ,Need To Fix Y'all issue's
12 March 2018
Reply from Wonderbox USA
Hi Sarah,
We apologize for the situation and also for the delayed answer. At certain moments we may have a high volume of inquiries and may not be able to respond on the same day.
We've resent your e-Gift Card. We do recommend that you also check your Spam folder as sometimes these can end up there. Please let us know if I can help with anything else.
Amazing experience
Everything went smoothly and the rep was so helpful and quick!
23 January 2018
Unprompted review
Reply from Wonderbox USA
Thank you Maja!
We're very happy to read this and it was a pleasure to help you book your Dinner & A Movie Date experience. We hope to see you again soon!
Best, The GO DREAM team
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