Wolford Reviews 593

Horrible, places two orders Dec 25 and December 27, got no email confirmation or tracking informations, luckily my order on Dec 25, i reported it to Paypal and they kindly Refund me instantly, for the second order Paypal told me still under review while they are contacting Wolford, So crossing my finger for the second order to be refunded but I trust PAYPAL they are so good to protect their Users at maximum safety. Ladies, DO NOT BUY from Wolford they are so many great tights with amazing quality that really gives us better service and will value costumers like us. Happy New Year, ladies!

I placed an order on 11 November 2024. Hey Ho .. was suppose to wear tights for Christmas party and then New years Eve still haven’t received my order. What the heck.

I bought collants from the online official shop more than one month and half ago and they still doesn't send anything and refuse to give the money back.
Do not buy online they take your money and not delivering.
They reply to emails with always the same excuses of logistic issues.

Absolutely terrible service. I placed my order on 2nd December to receive on time for a Christmas party on 13th December. It's now 30th December and I'm still waiting for my order. They won't send a refund either as 'it's already being handled by logistics'. Never ordering from this online store again!

I ordered my item on 3 Dec and they have not delivered yet as of 30 Dec , customer service is so pathetic that they do not give an ETA and now stopped responding also, please do NOT trust their service.

Happy end - after more than a month i received my order - everything perfect. Thank you

I placed an order on November 23rd, and it hasn't even been dispatched. Wolford customer service has been worse than useless.
They have claimed I can't cancel the order even though it hasn't left their warehouse.
I have not received an explanation for why the order has taken so long; I simply don't believe a word they tell me.
They don't even deserve one star to be honest it's been that poor.

I purchased a pair of their W.O.W wool ln brown. I bought them from Revolve and they did a price match because the leggings were half price on the Wolford sight. I was estatic. I tried these leggings on 2 or maybe three times. I did not wear them, I just put them on to see how they looked with a blouse. The third time was not a charm. There was a hole in them. I was mortified. These were originally $400 leggings and even paying $200 for them was too much given they tore without me even wearing them. This was a last minute purchase before leaving the country. I am struck with them. If they want $400 for something, they need to be a little bit more durable.

Should be no star. Order made 21 days ago, no confirmation of order, have not received my item. Payment taken. Is this a scam website??? Shocked. This is supposed to be a premium brand. Thankyou to PayPal for dealing with a refund.

I ordered 22nd Novemver and like everyone no confirmation of order …. When requested they gave me the order number EU0003101485 and on all the occasions that I have tried to contact them I get the same reply……
EU0003101485

Dear customer

Thank you for your email.

Your order should be with you within the next two weeks.

For further questions please contact us again.

With kind regards,

Monika Schefer
Your Wolford Online Boutique
Absolutely Disgusting Company …😡
Fortunately I did pay with PayPal….

Horrific!!

More 39 days ago I ordered (as I do for as long as they have a website) and I still have no status change on the order “ in process” ORDER NO. EU0003098196.

Date of order
NOVEMBER ELEVENTH 2024

They give no real update instead but sent an automatic reply without checking what’s wrong and why nothing is happening.

You will not get your order, period. If you want Wolford panty's, seek yourself a local retailer. This really is a shame from such a great company. I filed a complaint via PayPal for a reimbursement

I cannot believe so many others experiencing the same. Won’t send orders placed. Won’t issue refund. Have lodged a claim with PayPal

Ordered online in Wolford Swiss website and 2.5 months later I haven't received my order and neither reimbursement. Emails are replied from their Italian branch which has been promising cancelation and reimbursement for over 1.5 months. I've bought from Wolford for years but will not longer as their customer service is terrible and disrespectful.

I never write reviews but seeing the amount of people that ran into issues I found it relevant to leave a review. I placed my order the first week of October and I haven’t heard any news, similarly to others I tried to contact them multiple times in the end of October but the only time I was able to get an answer through the Italian website’s email they gave me an answer as one item was missing in stock which obviously is wrong as they could simply have sent the rest and also it seems like everybody who gets able to get in touch received the same answer… I did think I was scammed when suddenly I received my order today out of nowhere, well over two months later… as a note I never was updated on the shipping and in fact my order in the Wolford profile still shows as pending.. and oddly enough the courrier was DHL which also did not send me an email or sms about a pending shipment but at least it means that there is hope for other people to get their items just being extremely delayed.. but until this company addresses their problems and tries to seriously fix their problems I will not be buying from them again.

All the reviews below match my experience. Ordered online, item never shipped, telephone number not operational, emails bounced back. When I eventually did get an email through, to a different email address that I was given by one of their branches, I was promised a refund, which never arrived. After weeks of chasing, they tell me to contact my bank. This looks like stalling tactics. Let's hope they go into liquidation soon.

I have never put a review up, but this was so appalling that it felt I ought to. Like many others here I put in an order, didn’t get a confirmation, contacted them and was told it had been received, and then nothing. The emails started bouncing back, and the phone numbers didn’t work. Luckily I paid through PayPal and raised it as a claim. The vendor never acknowledged or responded to the communication through PayPal and PayPal has now found in my favour. If others have the same option I recommend challenging the charge through your bank or PayPal. And for anyone thinking about buying from the online store - Don’t!

Same here! Ordered before and everything was ok, but no confirmation email for the order from 27 of October 2024 but money gone (almost 300€). They never responded any it is a fraud!

Never expected it from such a luxury international brand! Shame!

I ordered from Wolford 3 weeks ago, never received an order confirmation, no delivery, money withdrawn. They disabled all channels for customer support and do not deliver orders. They still promote brand online and run promotions. It’s become a total scam.

Ordered 15 October 2024 and never received anything. Mailed and call them. Directly receive a mail that my mail delivery failed. Called Wolford Haarlem. They told me they are waiting for stock products for 4 weeks now. I’m so disappointed and think I will never get my order or refund. Please be warned.
Ordered in the past. No problems at all.