When I took out the ISA it was at a great rate but obviously not now. I never intended to invest the full amount though. I quite like that they save a random amount for me each month. I have a few inv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive been using Plum since 2019. I have had very minimal problems and have saved thousands over the years. I never noticed the small savings being transferred but they soon mounted up-better method th... See more
Really easy to set up and is the discipline I need when trying to save as I have never been good at it
Other apps offer more products without the charging as much? Possibly thinking of moving across.
Company details
Written by the company
Plum builds a complete picture of your finances to help you save money, stick to your budget, find the best deals on household bills and invest for your future... without you needing to think about it.
Contact info
2nd floor, 2-7 Clerkenwell Green , EC1R 0DE, London, United Kingdom
- hello@withplum.com
- withplum.com
4.0
Great
9K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Plum is great for saving
30 March 2026
Unprompted review
I use it to pay for my holidays
I use it to pay for my holidays! It takes money out without it being too noticeable and saves for a rainy day. It's been great for me! Easy to use and easy to set up or adjust the rules you need to save.
30 March 2026
Unprompted review
All in one finance purse
One stop finance pocket. From savings to insurance to investment, the list goes on...
30 March 2026
Unprompted review
Always have had a great experience with…
Always have had a great experience with Plum easy clear information and great results!!
29 March 2026
Unprompted review
Reading the negative reviews has really…
Reading the negative reviews has really helped me in deciding not to choose this company to invest my money.
Thanks to all that have shed light on the disgraceful way they handle your investments !!
29 March 2026
Unprompted review
Reply from Plum
Hello Ian,
It's totally understandable that you'd do your research before investing, and we're sorry to hear that the reviews you came across left you feeling uneasy.
We are always working hard to improve, and we'd really value the opportunity to hear your perspective directly. If you'd be willing to share your thoughts, please reach out to our team at community@withplum.com.
Thank you, and we're looking forward to turning this experience around for you.
Easy and user friendly
Easy to set up, great app which always works, Plum is fantastic. I’ve used it for a few years to save some money each week, it goes out of my bank account without me realising - fairly small amounts but they soon add up, which is great to pay for sudden emergencies, like problems with the car, or for days out with the kids. Highly recommend to everyone - even if you think you can’t afford to save, Plum makes it so easy to start small , which soon means you’ve saved a few hundred pounds without even realising.
29 March 2026
Unprompted review
Easy to track money on app
Easy to track money on app. Good advice on getting the most out of your money.
20 March 2026
I love plum safe to trad on
4 March 2026
Appalling service Setting Up An ISA
Appalling service!
Trying to set up an ISA and my transactions are constantly cancelled. We are approaching the ISA date deadline and I still have no resolution- nor am I able to speak to someone. This is a complete joke- causing unnecessary stress.
28 March 2026
Unprompted review
Reply from Plum
Hi Helen,
We’re sorry to hear about the difficulties you experienced when trying to transfer your ISA. This is not the standard of service we strive to deliver. Transferring your funds should be straightforward and hassle-free, and we apologize that your experience did not meet expectations.
We've noticed that this matter has been fully handled and now resolved by our Wealth Operations Team. We’ve also reached out to you directly, and if you’re willing to discuss the matter further, we would welcome any additional feedback you can share.
Thank you for taking the time to bring this to our attention.
Bank of Dad that’s my Plum
I have been using Plum for over three years and it’s is now my dad bank.
I save funds from here for when my daughter ask me to loan them money, I am able to give them funds from my Plum account.
They now have their own Plum accounts too.
25 March 2026
Unprompted review
Appalling service
Appalling service. Spent much time on phone today trying to transfer funds. Adviser kept logging out so you have to start the whole process again. Asked for the same information over and over again. Can't speak to anyone to sort things out. Doubt I'll sleep much tonight worrying about if I get my money back.
25 March 2026
Unprompted review
Reply from Plum
Hi Alison,
We are truly sorry for the distress and frustration you experienced. We completely understand how worrying it is when you're trying to access your funds and the process doesn't go smoothly.
While our team must always perform strict verification checks to ensure your account remains secure, we acknowledge that your experience fell well below the standard we expect. The disjointed communication, and technical disconnects caused you avoidable inconvenience, and we apologize for that, as this is not the level of service we're stiving for.
Most importantly, we want to reassure you that your funds are completely safe and were never at risk.
We can see that there is currently an active conversation with our Customer Success team to get this fully resolved for you. Of course, you can reply there any time, to raise any questions or add any comments you may have.
Thank you for your patience and cooperation.
I’ve been logged out of my account…
I’ve been logged out of my account which I used Face ID to authenticate so don’t know my pin , now to reset my pin I need to know my account number which I don’t even know as it’s in the app… I’ve tried to reset with email but it still doesn’t work . Very frustrating as I have money on there
9 March 2026
Reply from Plum
Hi Jay,
We’re sorry to hear you’re having trouble logging into your account and navigating the app.
We want to get this sorted out for you as quickly as possible, so we’ve just sent you a direct email to help you get set up easily.
If you don't see our message, please reach out to us at community@withplum.com. Kindly mention your Trustpilot review so we can link it directly to your case.
Thank you for your patience, and we look forward to getting this resolved for you.
I'm saving money without thinking about…
I'm saving money without thinking about it
25 March 2026
Unprompted review
Great internet bank
Easy to put money into love all the pockets you can use for savings. Also the range of saving accounts you can use.
24 March 2026
Unprompted review
I've really struggled to save in the past but plum makes it so easy and because its linked to my main account its so easy to deposit and withdraw when I need to,I would recommend plum 100%
I've really struggled to save in the past but
22 March 2026
Unprompted review
Easy to understand
Easy to understand, saving without knowing because the amounts are affordable. Quick to add , withdraw,
24 March 2026
Unprompted review
Poor experience overall
Poor experience overall. My investments show incorrectly and I have been chasing the support for a year to resolve the isssue and it keeps being pushed back or picked up as a ‘matter of priority’ only to hear nothing for weeks, until I chase. When my investments show as a number that isn’t true / reflective of the money in my account how can I have confidence in the app and investing in the future?
1 January 2026
Unprompted review
Reply from Plum
Hello Stefan,
Firstly, we apologize for the inconvenience you’ve experienced. We completely understand how a prolonged lack of clear updates can lead to genuine concern about the accuracy and safety of your investments.
After a full review of your case, we’d like to reassure you that the discrepancy you were viewing has been resolved and your investment holdings continue to remain secure and unaffected. Please know that your case was never overlooked; our team has been actively working toward a resolution. However, the underlying technical issue proved more complex than initially anticipated, which unfortunately extended the timeline.
We really want to make things right for you and turn around your experience. We've reached out to you regarding this recent experience, and we're looking forward to hearing from you.
Thank you for your continued patience and cooperation.
stay away or you will lose your money / they should be banned
STAY AWAY - THEY MAKE YOUR MONEY DISAPPEAR LIKE THEY DID TO MY £903 IN NOVEMBER 2025 YES 4 MONTHS AGO. AND NEVER EVER GET BACK TO YOU.
28 DAYS OF EMAILS since Feb 2026 and they still 'prioritise' my case every day yet I have no idea where my £903 is, nor what happened.
I will post a 1 star review every week and keep emailing FINANCIAL OMBUDSMAN until I get back my money, they get fined, and banned.
Plum, pls do not bother commenting here your kind blah blah words - I have been emailing you since Feb 2026, just do your job, stop stealing, give me back my money and apologise.
The incident mentioned in this review happened in Nov 2025, I only checked my acc in Feb. It is now March 24th. Plum may respond to my reviews here cause they want to keep the face.. but they still have not explained 1. where is my £903 they mysteriously lost in Nov 2025!!! 2. Nor have they repaid me the money
so STAY AWAY FROM THIS. I WILL KEEP REPORTING THEM AND POSTING A 1 STAR REVIEW UNTIL I GET BACK MY MONEY
On 28th of Feb 2026 I noticed over £903 was missing from my pocket. Investment mysteriously dropped in Nov 2025 as if all the markets suddenly crashed then (they did not!). I immediately contacted Plum.. on 28th of Feb 2026. They said they will get back to me asap. They never have.. They keep saying they are 'sorry' or that 'I am their utmost priority' (this was on 5th of March) it is now 22nd of MArch and 1. no info from Plum 2. My £903 plus interest is still missing.
they should be closed down, investigated and fined!
stay away if you value your money
1. They make money disappear
2. they then never respond
3. NOw they will comment that 'they are sorry and I should write to 'community@plum' or something - I did. I have been emailing them for 23 days and my £903 is still missing,
I will leave a one star review every single week until
1. They tell me how they stole my money
2. They give it back to me
3. they give me back with interest and extra for having caused all that
4. They are fined by the financial ombudsman
stay away and do yourself a favour - never ever ever use Plum.
24 March 2026
Unprompted review
Reply from Plum
Greetings,
We understand how concerning this situation must have been, and we’re sorry for the distress and frustration it has caused.
Following a thorough review with our engineering team, we have identified the cause of the sharp drop you noticed, as also shared with you in your ongoing conversation with our team.
We also apologize for the delay in resolving this issue. Waiting weeks for clarity falls short of the level of communication you deserve, and we regret that this experience may have left you feeling unsupported or uncertain about the transparency of your investments. Please know that your case was never ignored. Our team has been actively working on it, but the underlying technical issue proved to be more complex than initially expected, which unfortunately delayed the resolution.
We can confirm that you are in active contact with our management team, who are prioritizing your case and working to provide a final resolution as soon as possible.
Thank you for your continued patience and understanding as we work to resolve this matter and restore your confidence in our service.
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