When I took out the ISA it was at a great rate but obviously not now. I never intended to invest the full amount though. I quite like that they save a random amount for me each month. I have a few inv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive been using Plum since 2019. I have had very minimal problems and have saved thousands over the years. I never noticed the small savings being transferred but they soon mounted up-better method th... See more
Really easy to set up and is the discipline I need when trying to save as I have never been good at it
Other apps offer more products without the charging as much? Possibly thinking of moving across.
Company details
Written by the company
Plum builds a complete picture of your finances to help you save money, stick to your budget, find the best deals on household bills and invest for your future... without you needing to think about it.
Contact info
2nd floor, 2-7 Clerkenwell Green , EC1R 0DE, London, United Kingdom
- hello@withplum.com
- withplum.com
4.0
Great
9K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Easy to understand
Easy to understand, saving without knowing because the amounts are affordable. Quick to add , withdraw,
24 March 2026
Unprompted review
Poor experience overall
Poor experience overall. My investments show incorrectly and I have been chasing the support for a year to resolve the isssue and it keeps being pushed back or picked up as a ‘matter of priority’ only to hear nothing for weeks, until I chase. When my investments show as a number that isn’t true / reflective of the money in my account how can I have confidence in the app and investing in the future?
1 January 2026
Unprompted review
Reply from Plum
Hello Stefan,
Firstly, we apologize for the inconvenience you’ve experienced. We completely understand how a prolonged lack of clear updates can lead to genuine concern about the accuracy and safety of your investments.
After a full review of your case, we’d like to reassure you that the discrepancy you were viewing has been resolved and your investment holdings continue to remain secure and unaffected. Please know that your case was never overlooked; our team has been actively working toward a resolution. However, the underlying technical issue proved more complex than initially anticipated, which unfortunately extended the timeline.
We really want to make things right for you and turn around your experience. We've reached out to you regarding this recent experience, and we're looking forward to hearing from you.
Thank you for your continued patience and cooperation.
stay away or you will lose your money / they should be banned
STAY AWAY - THEY MAKE YOUR MONEY DISAPPEAR LIKE THEY DID TO MY £903 IN NOVEMBER 2025 YES 4 MONTHS AGO. AND NEVER EVER GET BACK TO YOU.
28 DAYS OF EMAILS since Feb 2026 and they still 'prioritise' my case every day yet I have no idea where my £903 is, nor what happened.
I will post a 1 star review every week and keep emailing FINANCIAL OMBUDSMAN until I get back my money, they get fined, and banned.
Plum, pls do not bother commenting here your kind blah blah words - I have been emailing you since Feb 2026, just do your job, stop stealing, give me back my money and apologise.
The incident mentioned in this review happened in Nov 2025, I only checked my acc in Feb. It is now March 24th. Plum may respond to my reviews here cause they want to keep the face.. but they still have not explained 1. where is my £903 they mysteriously lost in Nov 2025!!! 2. Nor have they repaid me the money
so STAY AWAY FROM THIS. I WILL KEEP REPORTING THEM AND POSTING A 1 STAR REVIEW UNTIL I GET BACK MY MONEY
On 28th of Feb 2026 I noticed over £903 was missing from my pocket. Investment mysteriously dropped in Nov 2025 as if all the markets suddenly crashed then (they did not!). I immediately contacted Plum.. on 28th of Feb 2026. They said they will get back to me asap. They never have.. They keep saying they are 'sorry' or that 'I am their utmost priority' (this was on 5th of March) it is now 22nd of MArch and 1. no info from Plum 2. My £903 plus interest is still missing.
they should be closed down, investigated and fined!
stay away if you value your money
1. They make money disappear
2. they then never respond
3. NOw they will comment that 'they are sorry and I should write to 'community@plum' or something - I did. I have been emailing them for 23 days and my £903 is still missing,
I will leave a one star review every single week until
1. They tell me how they stole my money
2. They give it back to me
3. they give me back with interest and extra for having caused all that
4. They are fined by the financial ombudsman
stay away and do yourself a favour - never ever ever use Plum.
24 March 2026
Unprompted review
Reply from Plum
Greetings,
We understand how concerning this situation must have been, and we’re sorry for the distress and frustration it has caused.
Following a thorough review with our engineering team, we have identified the cause of the sharp drop you noticed, as also shared with you in your ongoing conversation with our team.
We also apologize for the delay in resolving this issue. Waiting weeks for clarity falls short of the level of communication you deserve, and we regret that this experience may have left you feeling unsupported or uncertain about the transparency of your investments. Please know that your case was never ignored. Our team has been actively working on it, but the underlying technical issue proved to be more complex than initially expected, which unfortunately delayed the resolution.
We can confirm that you are in active contact with our management team, who are prioritizing your case and working to provide a final resolution as soon as possible.
Thank you for your continued patience and understanding as we work to resolve this matter and restore your confidence in our service.
Very easy to use
Very easy to use, lots of options to help save more easily and pots available to save for different things in one place. Dynamic app. Thanks.
23 March 2026
Unprompted review
It is so simple to set up everything is…
It is so simple to set up everything is clearly laid out and there is no pressure and you can remove the money quickly and easily would and have recommended
23 March 2026
Unprompted review
Plum has been my gateway into investing
Plum has been my gateway into investing and ISAs. It's ability to decide how much to invest based on my mood helps to take the guesswork out. Since i joined I've gone from a free account to plus and then Premium. I'd give a 6th star if they could give me top rates on ISAs and savings :)
23 March 2026
Unprompted review
Brilliant and easy way to save
Brilliant and easy way to save and invest.
23 March 2026
Unprompted review
I find Plum really easy and convenient
I find Plum really easy and convenient. The money saves in the background and I can get on knowing I'm saving towards my future
23 March 2026
Unprompted review
Appalling!
Appalling!
It’s extremely difficult to navigate the App and impossible to locate “the Brain” etc. I wanted to close my Isa as I deposited a sum of money which it did not accept but I was not allowed to; I had to go through customer support who were useless. I had endless emails asking for information which I sent several times. I have anxiety and boy has this increased tenfold. I felt as though I was up against a brick wall
20 March 2026
Reply from Plum
Greetings,
Thank you for taking the time to share your experience.
We’re sorry to hear how frustrating you found navigating the app and locating certain features, as well as the difficulties you faced when trying to close your ISA. We’re also concerned to hear that your interactions with our support team did not meet your expectations — this is not the level of service we aim to provide.
We understand how repeated requests for information and a lack of clear progress can feel overwhelming, and we’re sorry for the added stress this caused you.
To clarify, any active Cash ISA does need to be closed before a full account closure can be completed. Having reviewed your case, we can confirm that your ISA closure has now been fully resolved on our end.
Your feedback is incredibly important to us, particularly regarding both the app experience and the support you received. We would really appreciate the opportunity to learn more and improve, and we’ve reached out to you directly, and if you’re open to it, we would welcome any further details you can share.
Thank you again for bringing this to our attention.
Stay away - they make your money disappear and never get back to you
Update:
The incident mentioned in this review happened in Nov 2025, I only checked my acc in Feb. It is now March 24th. Plum may respond to my reviews here cause they want to keep the face.. but they still have not explained 1. where is my £903 they mysteriously lost in Nov 2025!!! 2. Nor have they repaid me the money
so STAY AWAY FROM THIS. I WILL KEEP REPORTING THEM AND POSTING A 1 STAR REVIEW UNTIL I GET BACK MY MONEY
On 28th of Feb 2026 I noticed over £903 was missing from my pocket. Investment mysteriously dropped in Nov 2025 as if all the markets suddenly crashed then (they did not!). I immediately contacted Plum.. on 28th of Feb 2026. They said they will get back to me asap. They never have.. They keep saying they are 'sorry' or that 'I am their utmost priority' (this was on 5th of March) it is now 22nd of MArch and 1. no info from Plum 2. My £903 plus interest is still missing.
they should be closed down, investigated and fined!
stay away if you value your money
1. They make money disappear
2. they then never respond
3. NOw they will comment that 'they are sorry and I should write to 'community@plum' or something - I did. I have been emailing them for 23 days and my £903 is still missing,
I will leave a one star review every single week until
1. They tell me how they stole my money
2. They give it back to me
3. they give me back with interest and extra for having caused all that
4. They are fined by the financial ombudsman
stay away and do yourself a favour - never ever ever use Plum.
22 March 2026
Unprompted review
Reply from Plum
Hello Maria,
We understand how alarming this situation must be, and we are genuinely sorry for the distress it has caused.
First and foremost, please be assured that your funds are entirely secure and have not been lost. While normal market fluctuations occur, the sudden drop you experienced is actively investigated by our technical team to identify the exact cause of the discrepancy.
We also want to apologize for the prolonged delay in getting this resolved. We want to reassure your that the matter is not being ignored, but it's actually being handled with care in order to be resolved as soon as possible. Our technical and Customer Success teams are actively working together on a solution and monitoring the issue closely to ensure you receive timely updates.
We regret that this experience has made you feel unsupported and concerned about the transparency of your investments. Since you've reached out to community@withplum, our team is directly overseeing your case to expedite a resolution.
Your conversation with our Customer Success team remains open, so please feel free to reply there too, if you have any further questions or details to share.
Thank you for your continued patience while we get this sorted out for you.
No concerns
Just too early to make any comments. I’ll observe how things go over the next month or two, and then I’ll be able to give my honest views."
22 March 2026
Best savings app
I've been with plum for a couple of years now, it's a saving scheme you don't really notice. The interest is better than the bank, the app takes money from your account you don't really notice it, but if you do need money it's easy to move it back. I even got my mum to get plum, she wanted to get an isa at the bank, she got one through plum, she can move money whenever she wants, the process is so easy.
22 March 2026
Unprompted review
Absolutely appalling treatment by plum…
Absolutely appalling treatment by plum when trying to transfer to another company. Every deadline missed, money lost, and an overall complete disaster.
We are having to seek help from the ombudsman to sort this out
21 March 2026
Unprompted review
Reply from Plum
Hi Chris,
Thank you sharing your experience. We completely understand how alarming this must have been, and we are sorry for the stress it caused.
Transferring your funds should be a smooth and effortless process. We apologize that your experience fell short of that expectation and the high standards we strive for.
We’d like to look into your account right away to see exactly what happened and get your transfer back on track. Please email us at community@withplum.com and mention this Trustpilot review so we can locate your details quickly.
Thank you, and we look forward to getting this sorted out for you.
Used to be great-not sure why changed
Ive been using Plum since 2019. I have had very minimal problems and have saved thousands over the years. I never noticed the small savings being transferred but they soon mounted up-better method than I would have ever managed alone.
But. That being said-all the recent changes, Updates, Amendments and additions have not been beneficial. It stopped moving savings over even though my bank was linked-and funds available. Had to close app and link again. It was only taking rounds ups no other rules even though showing as active. Help didnt help-had to find a way myself-basically closed and reopened. Im not sure whats happened to Plum and the way it used to help me save-almost too complicated with so manyrules and options. The one off weekly deposit doesnt seem as reliable or effective.
21 March 2026
Unprompted review
Very easy saving app great for people…
Very easy saving app great for people like me who don't like lots of form filling i love it
20 March 2026
Unprompted review
Excellent way to save.
20 March 2026
Unprompted review
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