Plum Reviews 9,111

Saving tools are good but attempting to transfer isa to other providers is a nightmare. Round and round in circles. No sort code, use NI number for account number.
Other providers won't accept the details in that form. Plum not recognised, use Saveable Ltd, not recognised.
Totally frustrating. Online help massively slow, keeps giving me the same answer about NI no. Absolutely no help whatsoever.
Seriously considering cash withdrawal (loose tax wrap) and going elsewhere.
Total shitshow.

Its great knowing I still have savings coming in when I'm spending I love this app

Good and reliable

When you transfer it goes to this primary pocket then you manually transfer to LISA with no indication that this is the case. I just lost my yearly bonus because of that. I'm leaving this stupid app

Reply to Plum: I have raised a complaint.

I’ve had Plum since the beginning of the year and while I do really like the idea of it - in practice I’ve found it frustrating. I’ve have technical issues with the automation functions and despite having raised this to customer support back on the 30th December, I’ve still had no resolution and I’m only getting updates when I ask for them - and even those aren’t particularly helpful. I thought this would be a great tool to help improve my savings, and paid for the boost service so I am feeling let down.

Specifically I have tried to use fictions like 1p saving challenge and the 52 week challenge and neither works. I’ve been messaging with support since the end of December with no resolution.

They do what they say, money is transferred in and out of the accounts smoothly,the rates for 2025/26 have been good, but had to remove funds as the interest is dropped in May,

Great way to save.

If you set up the rules correctly you won't notice large chunks ever leaving your account, just dribs and drabs that quickly build up to a decent amount. If you need it back it can be instantly transferred from the basic account.

You also have interest pots you can save in or investment accounts.

I just leave it to slowly save and it's been brilliant.

I transferred over my Lifetime ISA to plum in July 2025, and since making a deposit in August I have STILL not received my government bonus, despite contacting the support team multiple times and being constantly fobbed off. I’m now stuck with this account until this gets sorted. I have wasted lots of time trying to get this sorted, as well as the lost interest. WHERE IS MY GOVERNMENT BONUS?

So easy to save. Any questions you get help straight away.

Great for saving without noticing

Great. Easy to set up.

Saving made easy. Choose your plan and plum does it for you.

Great app in every way!
you can decide how much or how little you want to save !

App is so simple to use. Easy to save and move to diffrent pockets.

Saved me some money, good customer services, had to change my name after marriage and they helped me out quickly and efficiently.

I love using Plum, having for big things is easier with plum, I use this for holiday ir emergency fund, I think everyone should use plum, I got all my friends on it as well

This app has really helped me save so much money and in a smart way. After initial set up of a few rules, I barely check it, only to transfer extra money when and if I need it. Simple to use, good notifications, very helpful.