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Joy Reviews 

858
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 739 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the platform for being very easy to use when creating custom wedding websites and managing guest lists. People find the templates helpful and love having planning features like RSVPs, registries, and event details all in one convenient place. Though some customers noted issues with hotel bookings where reservations were sometimes delayed or difficult to confirm upon arrival. Additionally, a few people experienced severe difficulties reaching customer service or getting timely responses when registry or technical problems occurred. Others mentioned that navigating certain features or making edits to external registries could occasionally feel complicated.

What people talk about most

Website

Reviewers highlight ambiguous aspects of website, expressing satisfaction with the intuitive, customisable... See more

User experience

Customers had ambiguous experiences with user experience, with many reviewers praising the intuitive... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some consumers praising the responsive chat... See more

Booking process

Consumers find booking process to be ambiguous, reporting widespread frustration regarding incorrect dates,... See more

Service

People report ambiguous experiences with service, noting that while the platform helps manage wedding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Features are great but it seems the website can be very slow to refresh sometimes (thinking of the guest list). The app seems good but I don't use it much. I would like to be able to have the same fun... See more

Company replied

Rated 4 out of 5 stars

The website is quite robust, and doesn't push a million products on you, like other sites do. It however has pretty frustrating glitches, where functionality is "also in the app" but does not reall... See more

Rated 4 out of 5 stars

I compared Joy and the Knot and preferred Joy's site themes. I did have some issues with image size and cropping but nothing insurmountable. I love the guest list management and RSVP form customizati... See more

Rated 3 out of 5 stars

Your site is not as intuitive as I would have expected. Guest list usability: I haven't figured out how to add a+1 for someone if I didn't put it in originally. The guest edit screen is meh. There... See more

Company replied


Company details

  1. Wedding Service
  2. also in
  3. Wedding Planner

Written by the company

Make your own wedding website that includes everything in one place. Beautiful templates, planning tools, photo sharing app, RSVPs, plus wedding invitations and Save the Dates.


Contact info

  • Brannan St 790, 94103, San Francisco, United States

  • withjoy.com

3.7

Average

TrustScore 3.5 out of 5

858 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.7

All reviews

(858)

783 reviews in the last 12 months

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Rated 1 out of 5 stars

Love the idea of the app wish technology was working better

I think the with joy app is very unique, but my fiancé and I are sharing a login for the wedding event being planned. She has access to everything and when I go to click on some of the tabs, it gives me an error and says this page is down. We don’t understand why that’s happening and it’s very frustrating. Especially when trying to send information out to contacts.. if someone would like to help me that would be amazing

19 August 2026
Unprompted review
Joy logo

Reply from Joy

We're sorry you’ve been running into this, especially when you’re trying to get information out to your guests. We’re happy to take a closer look and figure out what’s causing those errors.

Can you email us at support@withjoy.com? If you can let us know which tabs are giving you the error, and include a screenshot if possible, our support team can dig into what’s happening and help get this sorted out.

The Joy Team

Rated 5 out of 5 stars

Mohd was amazing

Mohd was amazing! I got a human response very quickly and he was able to customize our RSVP page in a way I really didn't think would be possible! We are using a custom made canva website for our event details and he was able to link our custom site so that once you submit your RSVP, it takes you back to the site I lovingly made. WOW! Wonderful customer service.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointing

Really disappointing. As a guest to an upcoming wedding I’d never complain to the bride but their practice of price gouging the hotels and then not providing any of the things that the actual hotel would allow you to use for free is atrocious.

Also, the distance to between the hotel withjoy recommended and the venue is not the stated distance or travel time on the website. Withjoy advertised this hotel as 5 minutes from the venue - it’s a 30 minute drive through the country side (so it’s about 30 miles away)

It’s free to request an early check in through the main hotel website but withjoy wont allow me to do it, nor will they help me contact the hotel to request the early booking, meaning I have to go to the wedding event, leave to check in at the hotel, and then go back to the wedding

Really thoughtless company that clearly just promises the world to the bride and groom and then screws the guests with bad information and a serious lack of effort

3 September 2026
Unprompted review
Joy logo

Reply from Joy

Sorry this meant stepping away from the celebration itself to sort out where you were staying. We're reaching out to you directly.

The Joy Team

Rated 2 out of 5 stars

Try something else

The mobile UI (both app and website) are genuinely horrendous. Everything needs to be done on a PC. There’s a lot of delay for every action and it’s just clunky. Would not recommend

3 September 2026
Unprompted review
Joy logo

Reply from Joy

Thanks for taking the time to share this. Our team has been working on improvements to the mobile web experience, and your feedback would be really helpful as we continue that work. If you're open to sharing a few examples of where you had the most trouble, please reach out to us at trustpilot-support@withjoy.com.

The Joy Team

Rated 4 out of 5 stars

A few changes but would use again

I wish I could have added a few more photos or change page layouts a bit. Also, it wasn’t clear how to export guest lists. With that, I’m still happy I went with this service! I’d do it again and will recommend it.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great! Joy made plannig and coordinating with our guests super easy I truly recommend using it for your wedding planning :)

21 May 2026
Unprompted review
Rated 4 out of 5 stars

The website was easy to follow

The website was easy to follow. I got so many helpful tips I didn’t know I needed to make wedding planning easy. My guest got great discounts for their hotel stay. Navigating the website we created was straightforward without hiccups.

30 August 2026
Unprompted review
Rated 4 out of 5 stars

The website is quite robust

The website is quite robust, and doesn't push a million products on you, like other sites do.
It however has pretty frustrating glitches, where functionality is "also in the app" but does not really work consistently. Adding a registry item, guest list can often fail, both on and off data.
This hasn't been a big issue for us as these tasks may be best done on the browser. But an app native planning process would be a nonstarter for me.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

With Joy Review

The app and website made it easy to collect information from guests, review RSVPs, create and send out save the dates and invites.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

A breeze for the big day!

It's really nice to have the website, RSVP etc. all under one space. It's very easy to use and I have no complaints but two pieces of feedback:

My guests keep adding themselves because I used a nickname or spelled their name different. Like Rob instead of Robert.

I would really love to know which guests booked hotel rooms through Joy so I can see what guests are staying where.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful and Easy to use Website

Somehow, I figured it out, I am definitly not tech savvy, but once I figured it out, it was extremely helpful in keeping my RSVP's coming in, I was able to update my count and keep everything organized. I was able to use the spreadsheet and print it out to use for my seating chart. The one very important thing that would add, is if you could make a category for Quinceanera's. They are extremely popular, and I had to change everything from "Wedding": to "Quinceanera" in order to use the app. That included the wording on everything. Also, if you could include in your spreadsheet a column to distinguish whether a person is an Adult, a Child or a Baby, that would also be helpful.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

JOYful experience in wedding plans.

We picked to use Joy because it fitted our needs most. It provided a full website and text invitations. We weren’t doing paper invitations.

Additionally, design selections were modern yet elegant and dint require a pick between the two.

User experience was exceptional and we could tracks RSVP as much as possible and send targeted messages.

We could add invites as time went along.

Highly recommended.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

A happy accident!

It has been extremely easy to use Joy. I appreciate all of the templates, the reminders to do certain things and love that I can tag certain guests and invite them to specific events without being worried others will see. I stumbled across Joy by a happy accident and it has made my wedding planning the easiest ever!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Joy truly cares about the customer…

Joy truly cares about the customer experience. They know how important these moments are for us and they absolutely nail it at providing what we're hoping for in a clean, beautiful package.

2 September 2026
Unprompted review

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