With Jéan Reviews 

Big shout out to Owners and Customer Service Manager for providing the WORST customer experience I have ever encountered in online shopping.
Having purchased many products from this company over the years, their refund policy on the black Friday sales is appalling! I purchased 2 products, one of which did not fit correctly. When I went to apply for a refund, I received their template response that no returns on items purchased during the Black Friday event. The item I want to return is part of their current range so why is a refund not acceptable, this is just a rip off. When I went back to dispute this, the response I received from the Customer Service Manager was condescending and insincere, going as far as sending me a link of the terms and conditions and stating that these are the policies that we have in place and must be adhered to! Why I ask, obviously a company and indeed the Customer Service Manager has the ability to change terms and conditions.
With 87% of the reviews giving you one star With Jean your business must be going very well for it appears you are happy to upset so many of your customers! I too am another customer you have just lost, luckily there are many other fabulous online brands out there that actually care about the customer service they deliver.

I have supported this business for years and was very excited for their Black Friday sale, however once I received my items 3/5 I wanted to return due to incorrect sizing. I used the sizing guard and compared myself to the models and made a judgment on that. When I contacted customer service as I was apparently unable to ask for a refund online they replied to my horror that they will not even be providing a credit note if I was to go back and exchange. The items that I would like to send back were not final sale and are full priced items that are still being sold to this day. I will never purchase from this company again or promote them as I used to. I am disgusted that this company likes stealing money from it's customers.

Worst customer service I’ve ever experienced. Wasted $350 because I purchased two dresses on sale and they won’t even accept an exchange due to sizing issues. This was the first time I purchase from them, and I wouldn’t know true fit with their brand.

PLEASE before shopping here look at their replies to all the reviews! & on TikTok!! It is a great example of how they run their business, POORLY. Worst costumer service, especially for such expensive clothing. They do not care or have any compassion for their costumers, the people keeping them in business and spending their hard earned money. Their business is shady and deceptive along with their sizing. I have spent thousands at with jean over the years and been a loyal costumer and they won’t let me exchange completely brand new unworn item’s with tags because I used a coupon code during the birthday sale. Thanks to with jean I’m out $600! Do not shop here. Businesses like these should be shut down. If you like the style of these clothes try Miaou or Danielle Guizio! They run their business wonderfully!

This companies response to bad reviews is a joke, just copy and pasting "policy" to complaints! Just like they did on mine, I had brought my issue to them before posting on here, customer service response back are a joke. Company charges $40.00 for return label, thus making them the shipper, return package is lost, and they dont care. Also pointed out issues how return policy is laid out, and customer service contact also does not care. They should know by all the complaint's on here it is a issue, yet they do not care, as it benefits them! They also delete any posts you may comment on instagram calling this out, hmmm need to hide the bad service??
Note, they also make complaints for you to edit your reviews on here as well.

Purchased during their birthday sale and they won’t even let me exchange sizes despite their sizing being inconsistent across the board. Now I’m stuck with clothes I’ll never be able to wear because they don’t fit. Their sales return policy is not clearly stated as you need to scroll to the bottom to see their policy regarding sales. But not being able to exchange for different sizing is absolutely ridiculous. The quality is also terrible for the price your pay. Sad because I’ve been shopping at withjean from more than 5 years ago when these issues were not a problem but this is the last time I’ll be purchasing.

Wish we had read the reviews prior to purchasing. The items are smaller than stated. The dress we purchased was a medium but definitely a small. Also why send a return postage label if you don't take back or exchange your overpriced items? Steer clear of a online company that has such bad return policies.

Thanks for the reply but it is a sale item, so we can't return. As I stated in my review the sizing is not accurate and I am not the only one stating this. Instead of providing meaningless feedback, make sure your sizing is accurate and at least offer an exchange. Will not be shopping with this company again and will be telling everyone about our experience.

Deceptive business practice in clarifying return policy on website! Returns state 21 days upon receipt, however when you do go to return a item, there is a $40 fee in the US, that is not noted in the top of the return policy, they have it hidden lower in the page, even under holiday returns!! This should be clearly stated in the return policy at top of page. They know if it was there, people would not order due to that return fee. There are other complaints about this, if the company was legit, they would actually make the change to move that information into the main return paragraph. Its hidden on the page lower by intention.

Awful sizing, a company for body dysmorphia as the sizing is incredibly uninclusive. Return policy is awful as well!

Sooooo bad company!!! I totally forgot to read on Trustpilot before buying, please do so.
They don’t write clearly that you can’t return sale items or even get a different size.
The sizes are completely out of proportion, I mean size small is for a kid or very very skinny people. Not normal sizes, now I’m trying to at least get a new size if I can’t get my money back.
I’m reading the laws of your return policy in your country which is very interesting.
Hope I can get through with some of it.
And I mean for people who don’t have a lot of money, so so cruel to act this way.

Does not run true to size at all. Runs very small. Seems to be a size smaller than what the size says. Unfortunately I wasn’t able to exchange even though it didn’t fit me at all. Bit of a scam as items are very expensive, don’t shop here! Im now stuck with an item worth $300 and am unable to exchange for a size up ! Dont seem to make it clear at all that sales items cant be exchanged. Do better and fix your sizing and website. I dont want to hear a reply saying "our returns policy says this" because it is literally not clear at all, please improve.

With Jean has predatory policies, reflected by their poor company rating on trust pilot. Recently companies have begun hiding their hidden fees or poor return policies on obscure pages, so I make sure to check their return policy before placing an order. I did so prior to ordering a dress from With Jean for the first time and it noted “We are more than happy to accept your return if you change your mind within 21 days of receiving your garment.” Satisfied with their policy I placed an order. Sadly the item did not fit even though I’d checked their size chart prior. When I went to return there was a $40 return charge! Their FAQ page makes no mention of this $40 charge in all 10 returns related sections. If however, after reading all of those you wanted more information and clicked returns policy you have to scroll all the way to the bottom of their return policy page for ANY mention of this $40 charge and it is only required for US orders. This section falls beneath swimwear, Black Friday sale, jewelry, Promotional Code, etc. In my opinion, it is deceptive make hidden charges that are shouldered by the customer very difficult to find even when visiting the pages that should make clear mention of them, for instance their faq.

I will never be purchasing here again and I regret not purchasing with my cc. I highly recommend spending your money elsewhere.

Worst dress ever. super cheap; zipper didnt work. DO NOT BUY FROM THIS COMPANY.

It’s not clear that you don’t take back sale items on the productpage. You need to go to the terms and conditions. Because this is not common for a clothing brand I find it I find it actually misleading and really not very correctly for a big shop like withjean. I would suggest to put this condition on the productpage so that everybody is warned before buying. I’m usually a size M/38, however this dress is way too small. Now what to do with this useless dress?

Unfortunately, everything the other reviews have cited are true. Rude customer service reps, poor quality, and a misleading return policy. One of the worst mid “luxury” brands I have ever bought from.

I bought a dress for my sister as a gift, i bought it when the website had a 30% off sale. When my sister received the dress, it was too small. I emailed With Jean asking for an exchange (though I understand was out of the normal period of time) and I offered to pay for return postage as well as postage for the other size. With Jean replied with a flat out no. I wasn’t even aware that a brand could decline an exchange, i understand a refund however I thought an exchange was completely reasonable. I especially didn’t think they would decline due to it being a site-wide sale?? it’s not as if they had 1 of the products left and chucked it in the sale section. It’s not like With Jean sell “cheap” products nor was my sister able to try it on at a store prior to purchasing.
Now I am $180 out of pocket, for a dress that doesn’t fit, I am completely disgusted at the lack of customer service. I have been speaking with many friends and they are all shocked that With Jean wouldn’t exchange and now my friends are also in the same boat, will not be purchasing as it’s a risk that’s not worth taking. Who would want to flush $180 down the toilet?
Very upset, will not purchase from With Jean again.

Customer service was amazing. A mistake was made and after an email sent I received help within one day. Would definitely recommend

Terrible customer service. Do not buy. High prices for low quality anyway. If anything goes wrong with the order they will not help you. 0 stars don’t recommend!

Lost so much respect, this brand used to be my absolute favourite until my recent experience from them, I had ordered two tops, hadn’t even tried them on because I knew they wouldn’t fit my bust area and looked way smaller than advertised size, I had a look at their returns policy and thought all would be smooth and sailing until they accused me of sending the items back in an unacceptable condition apparently they had an “odour” impossible, when I didn’t even try on the item, and if I did I would not try it on if I had an “odour” it’s so insulting, I know how to look after myself. I received the items back and the only scent they had no scent whatsoever, such a joke honestly, don’t spend your money unless you’re willing to lose it.

IF I COULD GIVE 0 STARS I WILL!!!!!
Honestly shopping from this company was such a big big big mistake the customer service team don’t even listen to you completely ignore what you tell them an go by what they believe is right… Customer service is basically my way or the highway!

I bought the Dylan Midi skirt in all white and didn’t even try it on and there not refunding me because’ its dirty’ Ive told them how many times I didn't wear or try it just put my hand in it to see the material and put it back in the packaging. The photos and videos online are so misconceiving. Will never be shopping there again should’ve read the reviews before buying, Ill never be shopping from here again. Avoid at all costs!!!