With Jéan Reviews 

132
•
TrustScore 1.5 out of 5

1.7

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Rated 2 out of 5 stars

Return costs are really expansive. For returning you get an adress and it's not shown on the website. So it's a surprise what it will cost you. I think for the price it's really important to have the... See more

Company replied

Rated 1 out of 5 stars

Poor quality for the price — comparable items can be found at H&M for a fraction of the cost. Attempting to return from the UK has been extremely frustrating. Customer service repeatedly provides EU... See more

Company replied

Rated 1 out of 5 stars

Paid for items that have not been shipped in violation of their own stated shipping guidelines and visa policy regarding charging before shipment. Multiple inquiries as to when shipping will ta... See more

Company replied

Rated 1 out of 5 stars

Do not buy if ordering internationally. I ordered from NZ. They don’t have consideration for how difficult it is to do an international exchange/ return. To do an exchange/ return... See more

Company replied

Company details

  1. Women's Clothing Store

Written by the company

Creating collections to suit our ever evolving fashion world, we stay true to creating the pieces we love and need. Inspired by you, made for us all and worn With Jéan.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

132 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 month

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1.7

All reviews

(132)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

Shirt super dirty and horrible customer service

I had ordered a shirt from them, and when it arrived it was super dirty with spots all over. I reached out to them, and it was clear that their responses were AI automated offering either to return the item with no compensation or to keep it and get a refund so small that it wouldn't even cover the cleaning bill. I responded, that their offer was absolutely not up to what their standard of quality should be, after which a new person wrote the exact same message that I had received before with the exact same bad offers. Don't buy from this brand!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Alex Jeans <333

I've purchased quite a few things from With Jean, some things I never wear or some I wear every now and then. But, what I will say is the Alex Jeans changed my life. Not to be dramatic but I literally never wear any other jeans since I bought these. They fit absolutely perfect for me, are suitable for casual or going out looks, and are so comfortable and durable. I seriously cannot recommend them enough if you like baggier low rise jeans. I'm 5'10 with 25 in waist and 32 hips and the medium is perfect.

15 October 2024
Unprompted review
Rated 1 out of 5 stars

Bought a bikini from With Jéan for…

Bought a bikini from With Jéan for $180, was happy to spend that as they’re supposed to be designer.
Even though I took measurements before buying and picked the suitable sizes from their size guide the bottoms were way too small.
They don’t accept returns on bikini bottoms so I was unable to return the bottoms although all tags and hygiene sticker was still attached. There was also a tag on the bottoms saying if I left this tag on they could be returned…
The quality also felt similar to a SHEIN bikini with threads fraying out of the seams. They looked very tacky in person. Disappointed, would never shop there again.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Horrible sales tactics and customer service

I have been a frequent and loyal customer of with jean forever but recently their sales tactics and tricks are absurd. They ran an EOFY discount for 20% off site wide for a limited time and that same morning it ended I purchased an item thinking this would be the best deal (out of better judgement because this exact situation has happened before unfortunately). Later that evening at 7pm I received a message from them stating they are having a warehouse sale with prices starting at $20. Of course to no shock the item I just bought for a considerably steeper price was one of the markdowns. I reached out to their customer service expressing this issue and hoping to receive some kind of price match considering I bought this the exact same item but at a higher price than what they offered by end of day. They refused. This is the second time where they have lacked transparency when it comes to sales and pricing discrepancies and refused to acknowledge how disappointing and unfair that is to loyal customers when I have been accommodating in the past. DO NOT SHOP HERE. Buy on depop in a few months secondhand you won’t regret it they are a greedy and inconsiderate brand with a great marketing team.

19 June 2025
Unprompted review
Rated 2 out of 5 stars

Poor Construction

I purchased the Jolie Chocolate Brown top and after the first wear, the thread on the majority of the buttons had started to unravel and one button fell off. The construction is incredibly poor and I have to resew all of the buttons to secure them. I reached out to With Jean for a refund or some kind of compensation and they have not responded. I would not recommend purchasing the Jolie Top

9 April 2025
Unprompted review
Rated 1 out of 5 stars

$40 unexpected return fee

The item that was sent to me was completely sheer and didn’t lay right. The company refused to waive the $40 return fee. I will never shop here again.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Horribly made clothes for the price

Horribly made clothes for the price. You get better quality from Temu. So incredibly expensive. Shocking faulty return policy. Don’t get fooled by their marketing. The marketing is the only good thing I have to say about this label.

26 December 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID AVOID

If I could give this brand less than zero stars, I would.

The quality is appalling and the return policy is horrendous. I purchase some pants that were on “sale” - mind you the sale was $20 off the retail price! Because of this I was unable to exchange for a larger size (as their sizing chart and the size of the pants do not align). After emailing them to advise and offer to pay for all shipping costs (both return and for a new size) I was basically told “no” it doesn’t accord with our policy.

Pretty horrific customer service and not to mention crappy clothes. Also the poor sustainability impact we now have given I have pants I can’t do anything with!

Do better babes, especially when customers try and go above and beyond.

So ew.

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Genuinely the worst quality ever

Genuinely the worst quality ever

I have ordered from this brand a few times, this is my last. Previously I had ordered a bikini that was on sale. The stitching was loose, wonky and not secured. This time I ordered a bag that looked cute, it was only $10 so why not.... It looks horrendous, wonky stitching again and yellow stains which I assume is glue. I'd not even pay 50 cents for it. It's retailed full price is $60 which is INSANE

31 October 2024
Unprompted review
Rated 1 out of 5 stars

Im so dissapointed in your return…

Im so dissapointed in your return policy. I have shopped with you several times, but this time the items didn't fit and I wanted to return it back to you. You are the only company who does not make a return label. I am familiar with paying shipping with several brands, but atleast make a return label so I can ship it back with DHL and then make me pay shipping or take it from the refund amount. This makes the return so difficult and ruins my experience with you. I will unfortunately not shop with you again.

8 October 2024
Unprompted review
Rated 1 out of 5 stars

So disappointed

So disappointed
I bought the Aria set and wore it once, the fabric was such bad quality and has completely pilled and rubbed all over the fabric. This was not due to anything I had done as I didn’t wear jewellery or anything with it. I asked if they could do something about this and they did not offer any option to rectify. Such bad quality and bad service, I would prefer to spend my money elsewhere

18 September 2024
Unprompted review
Rated 1 out of 5 stars

My daughter brought a dress which she…

My daughter brought a dress which she worked hard for and saved. The dress was smaller than what the ‘size guide’ said it was. She bought the next size up and can’t return the original. Really poor!! And the dress doesn’t even sit right!!

10 September 2024
Unprompted review
With Jéan logo

Reply from With Jéan

Hi Susie,

We're sorry to hear that you have had this experience. We are always happy to offer compensation for an item that is returned in accordance with our Return Policy.

As disclosed in our Returns Policy and Terms and Conditions Page (https://withjean.com.au/pages/returns), sale items are final and will not be eligible for a return, refund, store credit or exchange. We ask that our customers please select items during promotional/sale periods carefully to avoid any disappointments like this from occurring.

We appreciate your understanding with this and apologies for any distress and inconvenience this may have caused you. You're welcome to email our team at hello@withjean.com.au for further assistance.

Kind regards x

Rated 1 out of 5 stars

Faulty clothing and poor customer service

I bought a very expensive top from with jean which had the zip completely break within 1 hour of wearing it.
I kindly contacted customer service who said that I could not return the faulty top because it had been worn (despite this being nowhere in the returns policy) and offered me only 20% of my money back. Told me that thier clothing is of great quality so that there was no way that the top could be broken…. Extremely disappointed of the high prices charged for the poor quality of clothing and furthermore how terribly it was handled by customer service.
For a seemingly luxury clothing item I would expect poor quality to be taken as a much more serious issue by the team and handled more apologetically.
Please careful when purchasing as you may end up without the clothing or your money back …

5 April 2024
Unprompted review
With Jéan logo

Reply from With Jéan

Hi,

Thanks for submitting your feedback. We really appreciate you sharing your experience with us.

We are so sorry to hear that you are not 100% happy with your recent purchase!

I can see one of our Customer Service Reps followed up and resolved this enquiry yesterday morning and allowed a full refund on your item.

Please don't hesitate to get in touch with our customer service team if there is anything else we can assist you with!

I sincerely apologise for any inconvenience caused.

Kindest,
With Jéan xx

Rated 1 out of 5 stars

I ordered a (very expensive) bikini…

I ordered a (very expensive) bikini from this brand and within 1 wear the lace lining the top of the swim suit was falling apart. Hadn’t washed it, only wore it for about 30 minutes, and it was falling apart. When I spoke to customer support about the issue they offered me 20% of my money back, gave me some copy and pasted note about how much they value quality, and said they couldn’t take the return because I’d worn the piece. Now I’m out a ton of money and have an unwearable swim suit. Can’t express my disappointment enough, especially from a brand charging these prices. After reading reviews on this site I wish I’d seen them before purchasing. Definitely sounds like I’m not the only one to have an awful experience with the brand. DO NOT SPEND YOUR MONEY HERE!!

20 March 2024
Unprompted review
With Jéan logo

Reply from With Jéan

Hi Sarah,

Thank you for the review. So sorry to hear you have had a poor experience with product quality with an item in a recent order. I can see one of our Customer Service Reps followed up with you yesterday, please get back to us at your earliest convenience. We're here for you!

Best,
With Jéan

Rated 1 out of 5 stars

Discoloured and rusted bikinis

bought a really cute baby blue bikini set which I was so happy with until it had discolouration and started to rust after only the third wear! really sucks because I was obsessed with it and shared it across my socials and some of my friends went and purchased it after I recommended it only for this to happen shortly after. I was going to contact customer care, but after seeing all these reviews I feel there's no point. disappointed I wish I didn't waste all that money

11 November 2023
Unprompted review
With Jéan logo

Reply from With Jéan

Hi Phoebe,

Thanks for submitting your feedback and we really appreciate you sharing your experience with us.

We are so sorry to hear that you are not 100% happy with your recent purchase!
Here at With Jéan, we pride ourselves on creating unique, high quality products. We're really sorry if your experience didn't live up to this and our customer service team would be more than happy to assist you with this if you'd like to reach out to them directly.

You're welcome to email our team at hello@withjean.com.au for further assistance.

We apologise for any inconvenience caused! xx

Rated 1 out of 5 stars

For Black Friday I ordered some pieces…

For Black Friday I ordered some pieces and one of the items I wore to a dinner just for a few hours and the quality was so bad by time I got home there were 3 holes along the seem of the corset top. The customer service manager only offered a 15% refund for the damages of the top and told me that all items undergo stress testing before they get sent out which I highly doubt. I’m pretty disappointed as I am a loyal customer who has spent thousands on the label over the years. I feel like now they are just a fast fashion cheap quality and over priced brand. Spend your money else where there’s that many other good brands with better ethics and quality.

2 December 2023
Unprompted review

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