Havie Reviews 336

After ordering countless items of instagram and they never show up it is nice that Havie has an actual responsive customer service department!

Super helpful customer service. My issue, which was 100%, my fault was addressed and taken care of extremely quickly. Better outcome than I expected.

The wrong address was on file so they kindly shipped a second one to my correct address and were very professional and even followed up to make sure I received it the second time. Great product also, really makes the room feel magical.

Isabelle was very helpful, and patient with her customer service. I love my lamp but needed some troubleshooting ideas. She sent me videos and followed up. Thank you Isabelle!

Well, honest review - our experience started off weak. There were problems in shipping (probably as we purchased before christmas), and we had a hard time understanding the shipping situation. However, Isabelle, who we were in contact with via email was patient and kind, amid our frustration. And when we got the product finally, our expectations were exceeded. We love our Havie lamps, and be patient, they will come through and help if there are hiccups. Thanks again Isabelle and team Havie.

Isabelle was friendly and quickly resolved my issue of a broken remote. Would definitely do business with this company again.

Great customer support! I had couple of issues with the delivery but Isabelle was extremely helpful and managed to get the shippment right!

Fast and friendly follow up by Isabella to my question and concern. Even after I realized I hadn't read the instructions carefully enough, she continued to helpful and lovely. In today's world of horrible customer service by Big Tech, it's always good to know small companies that are doing it right. Hi-5s!

Excellent customer service by Isabelle. Thank you.

I reached out to support and was expecting the run around because I ordered this product off of Instagram and have had bad experiences in the past with other companies. I was pleasantly surprised with the response time and Isabelle’s help on finding a solution. Her follow up and communication were impressive!

I received my lamp. Due to an operator error, I thought it to be defective. I reached out and received an impressively quick respond with the information that I needed to get it to work. I love this lamp, and I am getting another one. Great product. Great service.

I love my Havie Lamps. Having them in my bedroom has created a sanctuary where I feel calm and happy being enveloped in warm, beautiful light. My anxiety and stress disappears. When one of my lamps had an issue, I reached out to the company and was helped by Isabelle. Not only did she help me troubleshoot the issue, she was friendly and kind. She sent me a replacement without any hesitation because it was the right thing to do. I am thrilled with my Havie Lamps and the company because they employ people like Isabelle who care.

First of all, I love the Havie lamp / speaker! The controls are easy, and I especially love the automatic turn-off so I can go to sleep without having to wake up and turn it off. The lights are nice too. I had a problem with the lamp, and wrote to the Havie company, and I was surprised and delighted by Isabelle's quick response. She was so friendly and competent, and offered to immediately replace my device. Just like talking to a friend :) Way to go, Havie! You're the best!

I reached out to customer service because my lamp had stopped the dynamic movement. Customer service promptly responded with some troubleshooting suggestions with pictures to help guide me. Unfortunately we weren’t able to get it to work so they shipped me a new lamp. 10/10 stars

Product is wonderful and customer service was top notch when I needed a replacement remote!

Listen, I thought this would be a cool product and the price point was amazing off all it has to offer. Unfortunately, my lamp got lost in the mail! So I reached out to support for help. Not only did they happily ship me a new lamp, they were just incredibly kind and quick to respond. The support staff are amazing and makes all the difference to me in the world of online shopping where that usually doesn’t even exist! Highly recommend

Friendly and quick response to my concerns.

I didn't receive the email confirming the tracking information for my order. I waited about 5 days or so before reaching out, and they were prompt to respond. They took the time to share the tracking information and informed me that my package was actually out for delivery that same day. A few days after my package had arrived, they emailed me again to check if I had received everything and if it went smoothly. I thought this was very kind and attentive. You can tell that they care about their customer's experience.

As for the lamps, I ordered the famous Havie lamp and the eye light. The Havie lamp lives up to the hype! My husband is especially enjoying playing with all of the settings. It's fun to see him excited. The eye lights are a perfect nightlight for our senior cats. We've placed a few around the corners of the home. The soft glow is relaxing and not overstimulating for them.

The only criticism I have is I only wish the eye lights included a charging cable, and that the Havie lamps included a wall plug (these came with charging cables). We were able to grab what we needed at our local store so that we could enjoy our lamps the next day.

All in all, it was a pleasant experience and we love our new lamps!

Love the lamp! Very relaxing, quality speaker, nice white noise options. And customer service was delightful!

I needed assistance with the lamp I received, which was defective. Customer support was very responsive and a replacement lamp is on the way to me. Thanks!