Havie Reviews 337

Great customer support!

Product works terribly but Isabelle with customer service was amazing!

Isabelle was incredibly considerate, kind and efficient at communicating my different options for fixing any issues, as well as validating any concerns/anxiety. I would now not only recommend the great product, but the company/people behind this product that add to the overall experience.

Havie’s customer service is excellent. I had an issue with one of the lights I purchased, and Havie was responsive and solved the issue for me. I was a little nervous at first because these lights are not cheap, but I was given peace of mind after speaking with Isabelle.

Thanks you!

Lamps are absolutely beautiful and make warm light light water waves on the walls. Delivery process war hard, Isabelle had to sent it out three times till it finally was delivered. Not her fault, but still, her support was amazing - and she helped until they really arrived. A huge thank you to Isabelle.

The instruction manual was a little vague. I emailed customer support and Isabelle replied quickly with helpful instructions! Once I figured out how it works, it is a great product! So many options!! I love my Havie!

Isabelle responded quickly and expertly and stayed in touch until my issue was resolved.

The lamp is awesome, and when I lost the instructions I emailed the "contact us" link and got it within 24 hours. Can't ask for much better than that! Thanks!

Do not recommend. The light is great when it actually works, however 80% of the time it doesn’t turn on. The buttons are faulty. I bought two lamps & they’re the same on each product. Can get cheaper elsewhere

Great product but even better service. I really appreciated the willingness to help when I failed to read the instructions. The support staff was so kind to help me understand the connection between the unit & the remote - now we love our lamp! And I ordered 3 more, one more for me and two as gifts. Highly recommend.

Isabelle was extremely courteous and polite in helping me solve my issue. Some of the kindest customer service I’ve received. This is a cheaply made product priced at an overly exorbitant price, but she prevented me from returning it. I hope she finds a better product to work for, queen 👑

Thank you so much to Isabelle from Havie! She was so helpful with fixing an issue with the lamp and was beyond kind! These are mine and my son’s favorite lamps so we will be forever customers!!

The light is really cool and works well. There was an issue with the remote that came with it, but they've been very prompt and nice about sending a replacement.

I had such a wonderful experience with Havie’s customer service. When there was an issue with my lamp, Isabelle responded quickly, kindly, and went above and beyond to make it right. My replacement lamp arrived safely and everything is perfect now.

The communication throughout the process was thoughtful and reassuring, and I truly felt taken care of. It’s rare to find customer service that is both efficient and genuinely caring.

Thank you for making the process so easy and stress-free — I really appreciate the help!

Awesome customer service! Our dog chewed up the remote before we ever used it. Customer service sent me a replacement free of charge. A+++

There was an issue with my order getting delivered. It had to do with the postal service, not the company. After inquiring about the delay they had a replacement product mailed out within a few hours. Appreciate the help from Isabelle and the quick turnaround.

I'll be honest, I was on Instagram and maybe a little drunk when Havie popped up on my feed. My wife and I like to set the mood with lighting and sound, so this seemed like a perfect addition to our bedroom. It works awesome! The remote is easy to use, and the amount of colors this things can make is incredible!

A month later, one of the speakers popped out. It may have been my fault actually. I got in touch with Isabelle in customer service, and she got a new one coming to me immediately! Fast, friendly, and a great experience overall! Highly recommend!

I appreciate Isabelle's thoughtful messaging to my customer support inquiry. She responded quickly and thoughtfully while also helping solve my query! Love sharing Havie lamps with all of my loved ones!

Isabelle was super helpful and friendly when one of the lights arrived not quite working correctly. She was prompt in her service and had a replacement sent on its way in just a few days.

Customer service with Havie has been excellent. Isabelle has gone above and beyond helping resolve my shipping issues. I would absolutely recommend them as a company for the customer service alone.