Havie Reviews 340

Isabelle was great in helping me with a replacement for my delayed order. She was quick and really nice!

Several times now with several different companies, I have had to email them because I accidentally used a work group email attached to my phone when I paid for an item. This usually results in tons of spam email sent to ten different people in my office and it’s embarassing. When I ordered my Havie lamp, I made the same old mistake and expected the result I have always gotten. Nevertheless, I contacted Havie customer service. Isabelle immediately messaged me and changed the address. THEN, she resent the receipt to my new email. This is true customer service and shows that Havie is a cut above the rest. Thank you Isabelle.

Isabelle was super helpful in figuring out why my lamp wasn’t working. I didn’t properly read the directions (lol) and she was kind and thorough in her explanation of how it worked. Her response was quick. Thank you so much, Isabelle! I am loving my Havie lamp thanks to you!

I was extremely disappointed when I realized my order had been stolen, especially since I don't often make online purchases, but Isabelle was so helpful in walking me through each step toward getting my order replaced. She was very responsive and communicative in the process. She was so sweet and kind, and empathetic toward my situation. In a time when it feels like the quality of customer service is deteriorating, Isabelle was such a breath of fresh air. This is precisely the kind of customer service interaction that will have me spreading the word about this company, and I haven't even received my products yet.

I ordered my first Havie lamp just before Christmas and I was in love. It has so many cool features I wasn’t expecting, it also creates the best vibe in my office space - So much so that I ordered a second one for home! Customer service was also very kind when I couldn’t track my package and gave me the info I needed in a timely manner. Highly recommend this lamp! :)

I absolutely love the lamp and have bought it for friends because I love it so much. Excellent customer service too.

Top-notch assistance! Extremely happy. Thanks!

I thought I had an issue with my brand new lamp, so I emailed the company… They got back to me quickly with exactly what I needed to do and we’re very kind in their correspondence. Looking forward to using the lamp for a long time.

One item in my order was broken and Isabelle was extremely helpful in getting me a replacement. Absolutely wonderful customer service

You can trust Havie ! I received my lamp under 5 days, it’s stunning, it has many more features than what I thought ! Great quality product, I’m really pleasantly surprised ! Also, the customer support service is excellent, I sent an email and they replied on the same day, refunded what needed to be. Havie really cares about their customers’ satisfaction, and I was even more pleasantly surprised for this as well. Isabelle was very kind and concerned about my problematics, great thanks to her and the Havie team ✨✨✨

I was hesitant to buy the lamps, because a lot of things I read online said you could buy the same type of lamp a lot cheaper. I bought a total of 9 for gifts for family members. I have been so pleased with this company! First, when having issues and thought my lamp didn't work (I was pushing the wrong button), I contacted customer support, and they told me right away what I was doing wrong. I contacted them again recently because I threw away the plastic cover that I thought was just supposed to keep the lamp safe during shipping. I asked where I could purchase another, and Isabelle promptly sent me out one free of charge! This is unheard of, especially for something that wasn't their fault.

Ordered the light. took a while to get. When I got it, I charged it up and was able to use it one time but that was it. Charged it overnight again thinking that was the issue and then used it again and it worked. I go to use another time and it doesn’t work. So I figure it’s just another online purchase that I got ripped off on. I sent a email to their customer service and not expecting even a response. I got one within 24 hours! Turns out I was not using the main power button properly. Once I figured out to use that button, I was able to use it many times. So it was user error! It’s a great little lamp with all the different colors and the Bluetooth connectivity and also with the white noise option. It’s a great little lamp. I love it!! Thanks, havie!

The speaker wasn’t working properly with my lamp, so I reached out to let them know. Isabelle was incredibly lovely and got a new order out to me free of charge!

Great product & responsive customer service :) Definitely recommend

Fast shipping, quick response to my email when I couldn’t work out how to turn the lamp on. It is so pretty and peaceful I just love the effects of the lamp on my walls

I had trouble with my lamp not working right, and Isabelle helped me get a replacement sent out right away. She was super helpful and very, very kind. Thank you so much!

Great customer service! Above and beyond. Needed new controller after my grandsons was lost in the Christmas excitement! They happily replaced it:)

I didn't pick up my order on time when it was sent and Isabelle promptly responded telling me they were sending a new one for free! She is very kind and will help you with any questions or troubles you're having.

The lamp is such a delight and beautiful. Isabelle helped me out super quickly and was very friendly

I am blown away by Havie’s customer service. Isabelle helped me out with my remote replacement and insured I was completely satisfied.

This type of customer service is what brings customers back many times over. I already loved my Havie lamp but this really made me want to purchase additional lamps for friends and family.

Thank you again Havie for your awesome product and for hiring amazing people like Isabelle!