Absolutely appalling experience with Best Bond Cleaners. They rescheduled TWICE, causing massive delays, and when they finally showed up, the cleaner did a HORRIBLE job. I had to create a huge list... See more
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I booked the bond cleaning service on same day they turned on time did amazing job really appreciate.
Company replied
Absolutely awful experience from start to finish. Misquoted at first (team member claimed system error when I mentioned the $200 difference online) Rescheduled three times. Asked for k... See more
Company replied
I would give negative rating if I could. They did an absolutely horrible job which I have photos of. Kept asking for more money for unnecessary stuff and I actually cannot explain how appalled we were... See more
Company details
Written by the company
Whenever you require premium cleaning services for your residential property then wish clean will always be there for your help, to find superior cleaning services at a moderate price.
Contact info
Australia
- wishclean.com.au
Do not use this cleaning company
Do not use this cleaning company. It is an absolute scam! Me and my partner asked for a bond cleaning. they gave as a quote which we paid in advance and set up a date and time when cleaners will arrive.
Not only they didn't show on time and we were wasting out time, when they did arrive 3 hours after the initial time they asked for 3 time more than the quote they gave us! Which we refused as it was absolutely overpriced. Now we tried calling them and they refuse to refund us money for the service they didn't provide!
10 November 2022
Unprompted review
Reply from Wish Clean
Dear Veleriia,
Thank you for your valuable feedback.
We are sorry that you were disappointed with the service. Please share your job details at shree@wishclean.com.au.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
We booked 2 cleans with them, the first one they failed to show up and after 3 hours after the start time they then tried to reschedule the day of the clean (which we couldn’t do) apparently I will get a refund which is processed within 24-48 hours, 5 days & we are still waiting.
The second clean they showed up & cleaned the whole house in about 2 hours, as expected the property managers inspection reported noted multiple things that needed re-cleaning. According to the wish website a re-clean will be provided at no cost if you are unsatisfied. At this stage I have been unable to secure a definite answer on if a re-clean will be provided and when this will occur. The cleaner also broke a light fitting and left strange orange marks on the laundry bench, but the only response I have received from the company is ‘the contractor confirmed no damage to the property’. Total scam company, they may be cheaper than others but you definitely don’t get a good service.
27 October 2022
Unprompted review
Reply from Wish Clean
Dear Jessica,
Thank you for taking the time to share your experience with us. We are sorry that you had a long wait, and we appreciate your patience.
We request you share your job details at shree@wishclean.com.au. We assure you of the best resolution.
Choose a different bond cleaning company
Bond cleaners are always tricky to know which company to go with...wouldn't go with this one. Came back after the end of lease clean to find dirty water marks all over the timber flooring, the oven barely clean and they hadn't cleaned the walls, dusted the skirting boards or wiped down the windowsills. All of these items are jobs that they claimed would be done. Didn't pass the exit inspection, claimed they would do a reclean but couldn't get it booked in time. When I contacted them for the fifth or sixth time TWO WEEKS later for a refund (because the real estate had to take money from our bond to rectify the cleaning situation) all the company could do was tell me they would reclean it. Which was not possible because the new tenants had already moved in and our bond money had already been taken. We paid $400 for a service, they failed to provide and we ended up losing even more money because of it. Unhelpful and dishonest.
13 October 2022
Reply from Wish Clean
Dear Jasmine,
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with our service department. We would like to get more details about your job. Please reach out to us at shree@wishclean.com.au.
I’ve never seen any company do such a…
I’ve never seen any company do such a bad job and show such little disregard for the outcome. They charge hundreds extra and end up doing half the job. Calls end up going to a boiler room, where their number one concern is to make you go away. Pleases , please do not use these people
10 October 2022
Reply from Wish Clean
Dear OreoGarden,
We are sorry to hear that you had an unpleasant experience with us. This definitely doesn't sound like the service we try to provide to our customers. We would like to get more details about your job. Please reach out to us at shree@wishclean.com.au.
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