Wisdom Panel Reviews 1,664

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 871 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its detailed and accurate information, which helps them understand their pets better. The user experience is consistently described as easy and straightforward, from taking samples to navigating the website. People also highlight the excellent service and quick response times from the company. However, some customers also noted issues with the quality of the results, finding them less specific than expected or even inaccurate in some cases. A few other people also felt that the turnaround time for results was longer than advertised, leading to frustration and extended waiting periods.

What people talk about most

Product

Clients share positive opinions on the product, finding the DNA tests easy to use and providing quick,... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process easy and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Response time

Consumers generally express satisfaction with the response time, often highlighting quick turnaround for... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers were positively surprised and delighted with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

really surprised it even picked up on the wave down the centre of Mollys back , I was flabbergasted and even rang my son too tell him . slightly disappointed it didn't bring any thing up about parents... See more

Rated 4 out of 5 stars

We did have quite a bit of a delay getting our results however wisdom panel were great with communication throughout and even upgraded our dna service to compensate for this. Most importantly though,... See more

Rated 5 out of 5 stars

I messed up & placed 2 orders. Customer services were brilliant sorting out my error & very quickly refunded the 2nd order. The test was easy to do....pretty quick turn around for results. Really ex... See more

Rated 5 out of 5 stars

Five stars to Wisdom panel, they did well, communication was first class, it was worth geting the DNA test done confirmend some of what we thought and also gave us an insight into 3 others that we wou... See more


Company details

  1. Veterinarian
  2. Pet Store
  3. Pet Supply Store

Written by the company

Trusted by 5m+ pet parents, Wisdom Panel™ is the world's leading pet DNA test company that helps you unlock vital insights about your pet. Screens for 365+ breeds, types and varieties, 260+ health tests, 50+ traits, 15 behaviours, relatives, and more - so that you can help your pet live their happiest and healthiest life. Trusted by over 5 million pet parents worldwide, Wisdom Panel™ is the world’s leading pet DNA test company, dedicated to helping people understand their pets on a deeper level. By combining advanced science with decades of research, Wisdom Panel™ empowers pet owners with meaningful insights that support happier, healthier lives for their dogs and cats. Wisdom Panel’s comprehensive DNA tests screen for more than 365 breeds, types, and varieties. In addition, the test can analyse for over 260 health conditions, helping pet parents identify potential inherited risks early and make more informed decisions about preventative care, diet, exercise, and lifestyle. The results also include insights into 50+ physical traits and 15 behavioural tendencies, offering a clearer picture of why your pet looks and behaves the way they do. Beyond health and breed discovery, Wisdom Panel™ helps uncover your pet’s family story. With relative matching and ancestry insights, many users are delighted to discover siblings or close relatives and arrange reunions! The Wisdom Panel™ team involves veterinarians, geneticists, and researchers who ensure results are accurate, actionable, and easy to understand. Reports are designed to be clear and practical, so pet parents can confidently use the information in everyday life and share it with their vet. Beyond individual results, Wisdom Panel’s experts actively contribute to ongoing dog and cat genome research projects that are advancing the science of pet care. With every test completed, the data becomes richer and more powerful - helping to unlock new discoveries and deepen our understanding of pets for the benefit of future generations. At its core, Wisdom Panel™ believes that knowledge strengthens the bond between pets and their people. By unlocking your pet’s unique genetic blueprint, Wisdom Panel helps you care smarter, love deeper, and give your pet the best possible life - today and for years to come.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Absolutely Brilliant

Absolutely Brilliant - The DNA kit came quickly and very clear instructions made it easy to use. Sent off in the envelope provided and results came back around 2 weeks later. The medical and trait information we received was unbelievable, but it also showed that our boy had fathered 5 pups, who were on the Wisdom Panel register.

12 February 2026
Rated 1 out of 5 stars

Annoying greedy business model

Don’t get me wrong, it works, but after spending £50 on the kit it just constantly pushes you to ‘upgrade’ your kit to learn more about your dog. You don’t need to send any more swabs, meaning they already have all the info, you just have to pay double what you’ve already spent to find that out.

I hate this tactic by businesses. It feels like you’ve only got a demo of the product they’re selling and they use all the obvious tactics to try and persuade you, like ‘find out your dogs potential medical issues’ etc.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Deleted My Dog’s DNA Records Without Warning

I’ve purchased seven Wisdom Panel DNA tests over the years, including the mother dog that I rescued from Costa Rica and her puppies that I had tested. I used Wisdom Panel repeatedly because I believed I was paying for lasting access to reliable results.

Recently, I discovered that Wisdom Panel permanently deleted older “legacy reports,” including the DNA results for one of my dogs who has since passed away. There was no clear, unavoidable warning and no meaningful opportunity to download or preserve the data before it was gone.

When I contacted the company, they hid behind their Terms & Conditions and said the report could not be restored. At the same time, they were still able to reference parts of the DNA data in writing. I could not get a response from a named representative, and my formal escalation was ignored.

I also have serious concerns about accuracy. The mother dog that I rescued and her puppies were tested — some were correctly identified as her offspring, but her son who is her identical twin was only identified as a close relative. I also had an older rescue retested three years later because the original results seemed highly questionable. The exact same report came back, which is difficult to reconcile given that the company claims its science and results are continually refined and updated.

Based on my experience, this company is not transparent, does not reliably preserve paid records, and does not inspire confidence in the accuracy of its results. Download your data immediately, and consider going elsewhere.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

So now we know !…

The company kept in touch throughout the whole procedure which was good. The results were emailed to us before the time they stated originally . Brilliant to know the DNA makeup of our little dog.
Thank you

9 February 2026
Rated 1 out of 5 stars

Paid nearly £100 and no results yet received!!!!!

We are still waiting for the results we submitted on 17/2/26.
I have emailed and had reply.
We bought the wisdom DNA from pet's at home online, however we have heard nothing back a month later. Results are supposed to be sent back to us within 3 weeks.
Therefore I cannot recommend this product!!

17 February 2026
Rated 1 out of 5 stars

Over complicated!

Honestly, apart from Sindy in the US, who’s been super helpful, this has been such a palava ☹️. I’ve now sent off my second sample, due to the first one having got lost.

The issue has been with your address label. The process is over complicated. My strong suggestion is that you need to stick the label on to the envelope which will make the process so much easier please.

15 February 2026
Rated 1 out of 5 stars

I have been waiting for my test results…

I have been waiting for my test results for 4 weeks now.

And I think it's unfair that we have to down load the address now when you used to send out a sticker. We pay enough for the test and you are cutting back. I might look to go elsewhere after this I think that you are just being tight.

10 February 2026
Rated 5 out of 5 stars

Very professional and quick service

Very professional and quick service, the detailed report was so informative and has given us an insight to our dogs different breeds and potential health problems. Extremely good value for money.

7 February 2026
Rated 1 out of 5 stars

Lack of communication and annoying return process

My sample was received by their lab over 3 weeks ago and I’ve had no communication. It would also be great if they could include a preaddressed returns envelope that can just be dropped in a postbox rather than having to go to a post office to arrange postage.

16 February 2026
Rated 5 out of 5 stars

Top Marks

Very impressed with Wisdom Panel. The information was fascinating and well worth the money. Results were quick and I just loved all the details. Highly recommend

27 December 2025

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