wio.io Reviews 152

You don’t have a physical office, so at the very least, provide a minimum-quality customer care team.

WIO Investing Is Not Ready for Public Use – Serious Limitations That Put Customers at Risk

Review:
I have been an active trader for several years—day trading, swing trading, and long-term investing across multiple global platforms. I recently decided to try WIO’s new “WIO Investing” product, and the experience has been extremely concerning from both a risk-management and operational standpoint.

After purchasing nearly $300,000 worth of shares through WIO, I attempted to sell the position during a time-sensitive market move. Only then did I discover—without any prior notice—that WIO limits customers to selling a maximum of 50,000 shares per transaction (and effectively per day).

There was no warning before buying, no mention of this limitation during order placement, and no disclosure in the app that selling is restricted in this manner. Anyone with trading experience understands that liquidity and exit flexibility are non-negotiable in any investment platform. Allowing customers to buy large positions freely while restricting their ability to exit those positions is both illogical and potentially dangerous.

I contacted WIO’s support immediately and escalated the matter to their investment team. Despite acknowledging the urgency of the issue, no one followed up for two weeks. When I contacted them again, a manager simply stated that this limitation was “company policy,” without offering any explanation for why the platform allows unlimited buying but severely restricted selling.

This raises a critical question:
What happens if a customer invests hundreds of thousands—or millions—and the stock drops sharply?
Under WIO’s current restrictions, users would be unable to liquidate quickly, potentially incurring massive losses through no fault of their own other than relying on WIO’s platform.

From my experience, WIO appears to be launching products too quickly without the necessary infrastructure, safeguards, customer support, or basic trading features that every other established brokerage provides (Interactive Brokers, Robinhood, Fidelity, etc.).
No reputable brokerage limits your ability to sell your own positions in this way.

WIO’s customer service has also been consistently slow, unresponsive, and difficult to escalate, which only compounds the risk of using their investment product.

I previously recommended WIO to others, but after this experience, I cannot continue to do so.
WIO Investing is not ready for public use and poses real financial risk due to poorly designed policies, a lack of transparency, and inadequate customer support.

Until these issues are addressed, I strongly advise traders and investors to avoid using WIO Investing. The platform needs significant improvements before it can responsibly support users’ financial decisions.

Poor support. Spent 2 hours with no solution and couldn’t speak to a supervisor. Alhamdulillah it made me rethink how much money I keep with WIO.

We work with over 25 banking institutions all over the world. WIO stands out as one of the best.

- investing programs
- amazing customer support
- multi currency account
- AMAZING high interest on their save program
- beautiful and easy app interface
- invest programs includes crypto, UAE and US stocks, ETFs
- Cash back incentives

Things they can improve:
1) lower conversion rates from AED to USD, EURO, GBP
2) add crypto custody wallets with addresses, receive, and send function
3) add stable coins like USDC and RLUSD

Wio bank refused to receive normal transfer from Georgia referring to "secret internal policy" which is never published anywhere — it was official response from their support. So instant loss of 30Euros because of their secret inner policy. Other UAE banks received same transfer immediately without any concern. Stay away from Wio with their "secret policy"

A bank that takes your money and doesn't give it to you a customer service that doesn't see your problems and that responds like a robot, I don't recommend

Very disappointed with Wio Bank.
I made a cash deposit several days ago, but the amount is still not showing in my account. I’ve shared all the details with your support team on WhatsApp many times, but there’s still no proper response or action. Even after waiting more than 30 minutes in chat, no one replies. This is really frustrating — please fix the issue urgently and improve your customer service.

My salary was supposed to be credited on 25-09-2025 and i was going crazy because i had a rental cheque that i need yo pay. So i contacted my company who confirmed that my salary was processed on time which was credited later on on 26-09-2025. after following up and raising a service ticket request through wio where today I’ve received the following response on my ticket where they said “The salary was showing as pending in the WPS inward report due to a few technical incidents” Seriously is that how you handle people salary? apart of that they said to waive off any subscription fees my salary should be 15k and above, is that a joke? So for high salary people you want to make their life more easy and for people who is getting less they need to paid the cost?, and the response that i got from their customer representatives Nader, it’s unfair to claim benefits that i am not eligible for, the subscription this is management decision for targeted people, seriously? I am going to request my company to transfer my salary somewhere else.

I am very surprised to see so many negative reviews and very sorry for those who have. For me, after a year of use almost, I have yet to need to contact Customer Support at all so I cannot testify to that. All I can say is that I use WIO for long-term investments and the range of portfolios that are accessible on their platform in the UAE is very interesting. The User Interface is well-designed and user-friendly, their fees are very competitive compared to other banks that offer similar services and their digital cards are very useful. Exchanging currencies, transferring funds from one account to another is super easy. So far for me it's been the best experience on a mobile banking app I've had in the UAE.

Unbelievable bank and worse service i have ever had. Business banking is a nightmare with them. Changed business name but TL number remains the same, they took over 3 wks, two complaints and still not resolved. Its a nightmare and i would never recommend them.

Worst bank I have seen. They rejected me without any reason. Welcome to UAE where no shit is given to their customer.

The worst bank. Changed my company name, updated the documents and then was refused entry into my online banking app. Chased the bank every day for 2 months daily, to be told daily everything was ‘under review.’ Cost my business a lot of money and time to still have no resolution. This bank lies with no shame. Customer service operators have no clue what they’re on about with no communication between staff.

Following the creation of my company, I decided to open a business account with WIO Business, based on my accountant’s recommendation.
Unfortunately, the process was a complete nightmare. I was asked to provide an endless list of irrelevant documents that had absolutely nothing to do with opening a simple business account.

Whenever I contacted WIO’s customer service, I always got the same generic response: “your request is under review and will be approved shortly.” Four weeks later, instead of progress, I was still being asked ridiculous questions such as: “Do you have a storage facility? Who are your clients? Can you provide bank statements for the last 6 months?” — which makes no sense at all for a newly created business.

In short, this so-called “bank” doesn’t deserve to be called a bank, and certainly not one for professionals. They are incompetent, unprofessional, and clearly have no understanding of what online business banking should be.

Very bad experience
Customer payments are debited, but not reaching our Wio account.
We’ve raised complaints since April, but no clear solution yet. It’s affecting our business badly. Please take this seriously and resolve it urgently.

Dont trust this bank , i have case with them and prove for them all details that of fraud case but still dont return my money back from this customer they make fake exuses for him !!!!

My experience with WIO has been extremely poor. On three separate occasions, incoming payments were blocked despite all required documents and proofs being submitted. I had to call WIO multiple times from Europe, which cost me over 800 AED in phone charges, not to mention the time and stress involved.

I was promised a callback, which – to this day – never happened.

Latest issue over a week, no one at WIO has been able to resolve a simple technical issue. I’ve been calling and emailing every day, constantly having to repeat the same information. No one truly listens – instead WIO support team follows a script or handbook. Tickets are being closed without any resolution.

As a business customer, time is money. My clients expect invoices to be paid on time, and WIO has put me in an embarrassing position.

I have not received any compensation from WIO for the inconvenience, the cost of international calls, or the additional administrative burden caused by your failures.

In summary, for 99 AED in monthly fees and this level of poor service, my conclusion is simple:
WIO – NOT Recommended

Absolutely the worst experience. They don't reply to support or whatsapp emails. Retarded OTP/auth system. Just not trustworthy in the least bit. I lost access to my UAE phone number and the only recourse they said was to fly to the UAE and get a new phone number. Otherwise, my money and account is 100% inaccessible. How could any customer trust such a business?

Worst bank services ever…a bunch of most inexperienced customer support consultants.
Zero delivery commitments and poor service.
I have been following up for my business bank account onboarding for past 10days and every time I call I get the same response ‘your file is at the last stage of approval and should happen within 24hrs’ so far nothing and now I am closing my file with them. Every single time they ask same questions… they do not have a proper verification or call log mechanism as well it seems.
Just wanted to share my sour experience with the WIO who make false claims of getting the business account on board within 48hrs. So think twice before choosing them…

The best digital only bank, the virtual cards are a real game changer.

I am able to create virtual cards that expire within a day, week month, etc. And add spend limits on each. This is really good for online payments.

They also have the 2% cashback if you open a credit line.

The Wio invest platform may be one of the best investment platforms in the UAE (as long as you are a long-term, not day trading). There are no delays for transferring funds, you can get instant cash after selling a US stock position which is quite powerful.

They do seem to change the cashback rules, they recently made it slightly worse. I can only get 0.5% on fuel now instead of the previous 2%.

Also the foreign currency accounts is really good, in debit mode you don't pay any foreign transaction fee. Good if you travel to the UK or EU, beats many cashback or travel points credit cards (especially the penalty on EEA/UK transactions).

Although the cards are boring, I don't get any lounge access, purchase protection, or any of those fancy card perks. It might be good if you don't care about those stuff.

When sending local bank transfers, it gives you peace of mind as you can see the entire process live using the status tracker. So you know if the payment did reach the beneficiary.