Mixed feelings at the minute but overall I feel it's a great online slots site. Regular bonus hits which is great and customer service has always been nice and helpful. I had to provide documen... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The customer service on live chat is very helpful. I’d just appreciate a bit of prior warning before they excluded my account but it’s all sorted now. It’s a good site apart from sporadic glitching. A... See more
Company replied
Kind and nice staff (Denisa M) but had to get another department to fix my issue so its still ongoing
Company replied
Jose David really went an extra mile to help me out today. I’m really happy with the outcome which only happened with his help so thank you
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Company details
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Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
Contact info
United States
- winkslots.com
3.9
Great
305 reviews
Replied to 86% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service and friendly teamk
Exceptional service and friendly team, I’ve had nothing but fun with this site, not been with them long and had some great return highly recommended thank you madalina for your assistance 😊
12 July 2025
Unprompted review
Reply from Winkslots
Hi Lee,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Slots, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us and we look forward to seeing you again soon!
Best regards,
The Wink Slots Team
Maxi M helped me with my query today…
Maxi M helped me with my query today and all I can say is thank you, you were absolutely amazing. Provided me with plenty of information, I also definitely recommend wink slots as they are amazing. Once again thank you Maxi!!
10 July 2025
Unprompted review
Reply from Winkslots
Hello,
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Maxi was able to assist you and provide the information you needed. We truly appreciate your recommendation and will be sure to pass along your lovely feedback to Maxi—it will mean a lot.
If there's anything else you need in the future, don't hesitate to reach out. Thanks again!
Kind regards,
Wink Slots Team
I write honest reviews and it’s hit and…
I write honest reviews and it’s hit and miss really took me £150 to get a bonus and paid very little I tried a lot of different games on £1 £2 £3 spins a lot of witch was dead spins…. Gambling is gambling you win some you lose some and that I completely understand you can’t win every time but I think giving a bonus every now and again is not a lot to ask for!? Keep you playing and enjoy I didn’t find my experience very enjoyable and the pay out seems to be taking a while ( took a loss and withdrew less then I put on ) but I didn’t want to chance losing it all but as sites are I wouldn’t rate this the worse I just wouldn’t rate it the best
6 July 2025
Unprompted review
Reply from Winkslots
Hello Katie,
Thank you for your comment! Feedback is always useful to hear and we of course heard you.
We’d love to help however we can. To do that, could you please fill out our Trustpilot Contact Form? That way, we can find your account and see what we can do to make things better.
If it’s easier, you can also pop onto our 24/7 live chat — one of our lovely team members will be happy to help you right away.
Hope to hear from you soon!
Take care,
The Wink Slots Team
Reply from Winkslots
Hi Susan,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Slots, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Wink Slots Team
Denisa was very helpful
Denisa was very helpful, fast response and a pleasant advisor
1 July 2025
Unprompted review
Reply from Winkslots
Hello Faye,
We wanted to take a moment to thank you for your amazing review!
Our team is dedicated to the ultimate customer experience while maintaining a fun environment, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
Wink Slots Team.
Greta site with loads of cool slots
Greta site with loads of cool slots, and excellent customer service from Maxi M.
Made the whole process painless and quick. Excellent work, Maxi!
28 June 2025
Unprompted review
Reply from Winkslots
Hello, Dan!
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that our support agent was able to assist you effectively and that your concerns were fully resolved. Knowing that we’ve met your expectations truly means a lot to us.
At Wink Slots, we’re passionate about delivering not only an exciting gaming experience, but also top-notch customer support. Your kind words are incredibly motivating and remind us why we love doing what we do.
We hope you continue to enjoy our fantastic range of games and that your journey with us brings plenty more fun, wins, and memorable moments. We're always here to make sure your experience is nothing short of amazing.
Thanks again for being part of the Wink Slots community! Your support is truly appreciated!
Warm regards,
The Wink Slots Team.
Denise m fab thank you
26 June 2025
Unprompted review
Reply from Winkslots
Hi Amy
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Slots, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Wink Slots Team
I URGE people not to use this gaming…
I URGE people not to use this gaming site or wink bingo, anything affiliated with broadway gaming company!!! Please do your research they are absolute fraudsters, they will have no problem with you making deposits but as soon as you win they will do anything in their power to try not pay out, I won £7,000 and they spent weeks trying to come up with every excuse, I ended up filing a court claim and they ended up offering me £4,500 which I took because I couldn’t be bothered with any more stress. All the positive reviews are false and probably written for people that work for them, others who have withdrawn successfully probably withdrew about £50 (or a small amount)! Please do not use this company if you don’t want to lose your money!!!!
25 June 2025
Unprompted review
Mixed feelings at the minute but…
Mixed feelings at the minute but overall I feel it's a great online slots site. Regular bonus hits which is great and customer service has always been nice and helpful.
I had to provide documents which is absolutely fine but just feel like when that process starts that deposits should be put on hold also.
Hopefully my winnings get released to me soon as I submitted couple days ago.
28 May 2025
Unprompted review
Reply from Winkslots
Hello and nice to meet you Husseyin!
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
The Wink Slots team!
Reply from Winkslots
Hi Lorraine,
Thank you so much for taking the time to share your review with us! Your feedback is greatly appreciated, and we’re happy to hear you had a positive experience with our site.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Warm regards,
Wink Slots
Reply from Winkslots
Hello,
We're happy to hear that you found the interaction with us an enjoyable one!
Our goal is to resolve all issues in a timely manner so we can better your experience on our site, and seeing the results is the best outcome we could've hoped for.
Thank you for the great review and for any other queries or questions you can always reach us!
We are always here to help you, Dennis!
Warm regards
Wink Slots Team
Reply from Winkslots
Hi there,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Slots, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing Wink Slots, and we look forward to seeing you again soon!
Best regards,
The Wink Slots Team
Really helpful to get you in the right…
Really helpful to get you in the right direction through live chat. They have so many games which make it fun. This casino is worth the sign up and have a range of safer gambling tools.
6 May 2025
Unprompted review
Reply from Winkslots
Hello James,
Thank you very much for your thoughtful review. We’re delighted to hear that our live chat support was helpful in pointing you in the right direction and that you’re enjoying the variety of games we offer. It’s also wonderful to know that you appreciate our safer gambling tools — promoting a responsible and enjoyable experience is one of our top priorities.
We truly value your feedback and your decision to join us.
Warm regards,
Wink Slots Team
Dohreea in customer service
Dohreea in customer service was really helpful today. I had mistaken what I had to do, went on to customer service and it was sorted by Dohreea.
29 April 2025
Unprompted review
Reply from Winkslots
Hi Weelynne,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
At Wink Slots, we strive to provide our players with the best possible experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.
We hope you'll keep enjoying our games and that many more exciting and rewarding experiences await you in the future.
Thank you again for choosing to play with us!
Warm regards!
Wink Slots!
Maxi M helped me quickly and I received…
Maxi M helped me quickly and I received great help this sites awesome for the customer service and the variety of games
22 April 2025
Unprompted review
Reply from Winkslots
Hi Jordie,
Thank you for taking the time to share your thoughts on your recent experience with our support team.
We're happy to hear that you've received the support you needed and that you enjoy our diverse selection of games.
We hope you'll keep enjoying our games and that many more exciting and rewarding experiences await you in the future.
Thank you again for choosing to play with us.
Warm regards!
Wink Bingo
Brilliant service and fantastic…
Brilliant service and fantastic customer service very friendly and very quick with solving any issues
Definitely a great site to play on people 👌
20 April 2025
Unprompted review
Reply from Winkslots
Hi Katie,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Slots, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing Wink Slots, and we look forward to seeing you again soon!
Best regards,
The Wink Slots Team
Put in a total of 3 deposits will update
Put in a total of 3 deposits one 12 one 25 and one of 29 played king Kong cash hit 2 bonuses which paid out very little and then hit a 3rd one that brought my total up to 178.40. Have requested this as a withdrawal, its been received but not approved I shall update if/when this is received.
11 April 2025
Unprompted review
Reply from Winkslots
Hi there!
Thank you so much for your review!
We understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals seven days a week for some time now. However, due to a few external factors, our weekend service is currently operating at a reduced capacity.
Thank you again for your review, and we hope to see you back at Wink Slots soon for even more exciting games and prizes!
Warm regards,
Wink Slots Team
Reply from Winkslots
Hi Maria,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Wink Slots, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing us, and we look forward to seeing you again soon!
Best regards,
The Wink Slots Team
Happy to take my deposits then as soon…
Happy to take my deposits then as soon as I win they close my account and hold my winnings
Absolute joke don’t take peoples deposits if your not going to pay out
I won’t stop until I get them
Stay clear of this site
I have been emailing you’s and I’m getting ignored
Saying something about security but you’s were happy to take my deposits but as soon as I withdrew my winnings you’s closed my account saying you’s never had my details well if that was the case why let me deposit for so long I always deposited by Apple Pay and that has all my details on name and address
2 April 2025
Unprompted review
Reply from Winkslots
Hi Karen,
We apologize if you have experienced any inconvenience as a result of our verification process. As a conscientious and esteemed operator in our industry, it is essential for us to perform regulatory checks at various intervals to verify our customers' details.
These checks involve collecting documents that align with both our in-house policies and regulatory obligations, ultimately fostering a secure and equitable gaming atmosphere for all our customers. We understand that this may cause some inconvenience, but we stand by its necessity in promoting a responsible gaming experience.
We would be more than happy to investigate your case and seek a speedy resolution. To that end, we have reached out to you privately to request additional details.
Kind Regards,
Wink Slots Team
Very helpfull and quick at getting back…
Very helpfull and quick at getting back to you thank you maxi m for your help
2 April 2025
Unprompted review
Reply from Winkslots
Dear Nathan,
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Slots. We are delighted to hear that you had a great time with us!
At Wink Slots, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing Wink Slots as your gaming destination.
Best regards,
Wink Slots
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