I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher ad... See more
Company replied
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Review summary
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Reviews shaping this summary
Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I... See more
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in exc... See more
Company replied
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. E... See more
Company replied
Company details
Written by the company
UK's original online wine superstore. Now under new ownership.
Contact info
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, United Kingdom
- info@winedirect.co.uk
- winedirect.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrific service end to end
2 April 2025
Reply from winedirect.co.uk
Dear Andy,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Many thanks,
The Winedirect Team
Reply from winedirect.co.uk
Dear Customer,
Thank you for the 5* review.
We are happy that we are in a position to offer some of our wines at discounted prices and plan to do so moving forward on regular basis.
Cheers,
The Winedirect Team
Brilliant service throughout!!
Easy to order, excellent communication throughout the process, and prompt and efficient delivery. Excellent value too.
What more can you ask!!
1 April 2025
Reply from winedirect.co.uk
Dear Allistair,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Many thanks,
The Winedirect Team
Reply from winedirect.co.uk
Dear David,
Thank you for the 5* review! We strive to deliver this level of service every time and hope to serve you again in the future.
Best wishes,
The Winedirect Team
Great and immediate response to my order.
My order was placed from overseas. The computer system responded quickly and accurately . The order was satisfied immediately and delivered the next day.
What not to like!
13 March 2025
Reply from winedirect.co.uk
Dear Clive,
Thank you very much for the lovely review.
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Many thanks,
The Winedirect Team
Great tracking facility on the app…
Great tracking facility on the app detailing exactly how many deliveries before your own. Good driver.
13 March 2025
Reply from winedirect.co.uk
Dear NEO,
Thank you for the lovely review, we have passed the feedback onto the driver too.
Many thanks,
The Winedirect Team
Quick prompt delivery
8 March 2025
Reply from winedirect.co.uk
Dear Customer,
Thank you for the review. We appreciate you taking the time to leave a positive review, it really does mean a lot to us!
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Damian,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Many thanks,
The Winedirect Team
New and Better
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying really hard to make good on the previous companies failings and so far their customer service has been wonderful. Monta reached out and made sure my order was fulfilled and everyone was happy. I would 100% use this company again. Hooray for new ownership!
26 February 2025
Unprompted review
Reply from winedirect.co.uk
Dear Nicole,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
We truly appreciate your support and look forward to serving you again!
Many thanks,
The Winedirect Team
Great company
After the second delivery from Wine Direct I can say the great service and reliability has wiped away the bad experience I had with Wine Sussex. A totally different company, set up and attitude. Warmly can recommend them. Yes I was also apprehensive but I will use them going forward - thumbs up !
17 February 2025
Unprompted review
Reply from winedirect.co.uk
Dear Guenter,
Thank you ever so much for your kind words, this is very much appreciated.
We truly value your support and look forward to serving you again!
Many thanks and best wishes,
The Winedirect Team
The new Team at Wine Direct reached out…
The new Team at Wine Direct reached out proactively regarding a previous bad experience with the old Wine Direct owners and showed that they were there to make a difference. Well done on putting Customer Experience in front of Profit to help restore confidence in this brand name
11 February 2025
Reply from winedirect.co.uk
Hello Rob,
Thank you so much for the lovely review!
Best wishes,
The Winedirect Team
Over and above
I contacted them about an unfulfilled order from November 2023, and received an immediate reply from Monta, explaining they are a completely different company to the one who traded under the Winedirect domain name in 2023.
Although there is no legal obligation the new Winedirect have honoured and delivered that order as a goodwill
gesture. What more could anyone want? Thank you, and good luck to your venture
23 January 2025
Unprompted review
Reply from winedirect.co.uk
Hello Graham,
Thank you ever so much for the lovely review!
Best wishes,
Monta
Nice wines
Nice selection of wines, very fast delivery. The reason i given 4 stars is because even that you spent a lot you need to pay for delivery.
4 February 2025
Reply from winedirect.co.uk
Dear Vasilis,
Thank you for taking the time to write a review, this is very much appreciated.
As a small family run business, our bargaining power with couriers is not as great as other larger merchants. We do review our contracts with all suppliers on regular basis to keep costs and therefore prices for customers as low as possible.
Best wishes,
The Winedirect Team
I managed to buy a reasonable variety…
I managed to buy a reasonable variety of German wine - not always the easiest thing to do.
8 February 2025
Reply from winedirect.co.uk
Hello David,
Thank you for the review and 5*! This is very much appreciated.
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Mr Gidney,
Thank you for the great review!
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Mrs Jones,
Thank you for taking the time to leave a lovely review! Cheers 🥂
The Winedirect Team
Great service and reply to my question
Great service and reply to my question. Very reasonable price too!
4 February 2025
Reply from winedirect.co.uk
Hi Tracy,
Thank you for the review. We truly appreciate your support and look forward to serving you again!
Kind Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear Yvonne,
Thank you for taking the time to leave a lovely review. We’re so glad you had a positive experience! We strive to provide this level of service every time.
Many thanks,
The Winedirect Team
Great communication throughout
Great communication throughout
Kept me informed about delivery status
Very pleased with my purchase
Will buy again from winedirect
5 ⭐ ⭐ ⭐ ⭐ ⭐
1 February 2025
Reply from winedirect.co.uk
Dear Russell,
Thank you ever so much for such a wonderful review, it is truly appreciated!
We appreciate your support and look forward to being your source for exceptional wines.
Many thanks,
The Winedirect Team
Reply from winedirect.co.uk
Hi James,
Thank you for the lovely review.
We take great pride in curating exceptional wines, and hope you enjoy them!
Best wishes,
The Winedirect Team
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