Really good communication from when order was placed until delivery. I had to chase up the order but my questions were dealt with promptly and the delay addressed. I always feel a sign of a good compa... See more
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Review summary
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Reviews shaping this summary
I am delighted that my order for bottles of Vermouth arrived safely today. However the delivery took much longer than I thought. Thanks to Caroline, who put my worries away as she described the reaso... See more
Customer service was exceptional, the wine was really rather good! It had a delicious back taste which along with the sparkling bubbles created an experience not to be missed. I only wish it were t... See more
Hello. Order placed on 12/21/2025 and received on 01/03/2026. That is a very good time frame for an international order, especially during the holiday season. The order was well protected for shippin... See more
Company details
Written by the company
Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.
Contact info
United Kingdom
- +44 203 88 77 111
- support@winebuyers.com
- winebuyers.com
4.3
Excellent
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I understood from their advert that I…
I understood from their advert that I would get six randomly selected different wines, possibly one or two pretty good ones, BUT what arrived were two bottles of three fairly ordinary wines (in other words three pairs equals six!), none being more than 11 percent. A very misleading advert so I am disappointed even though at less than £7 per bottle I suppose I haven’t been completely ripped off. Let’s hope they drink well.
5 March 2026
Great range of well priced wines
Great range of well priced wines, promptly delivered. Perfect!
4 March 2026
Unprompted review
All the wines I have tried so far have…
All the wines I have tried so far have been excellent
26 February 2026
I have not received any confirmation…
I have not received any confirmation email about my order which was placed 5 days ago, the money has been taken and the number to call is not working so I can't find out whats going on. Not very good so far
Update after wine buyers response.
I have already emailed the address you gave over a week ago and have received no response. I absolutely do have a genuine order that's not been delivered in nearly 2 weeks. I have received no message regarding this review. You clearly do not take customer service seriously or the email I have already sent would have been answered, however it has not and I'm still without my sake
21 February 2026
Unprompted review
Reply from Winebuyers
Hi Dexterpat,
We’re sorry to hear you’re experiencing this issue, however we still cannot locate any order matching the details 'MrDexterpat'.
As mentioned previously, every order placed on our website automatically generates an order confirmation email immediately after checkout, and we have no record of an order under the name or details associated with this review.
You mentioned that you emailed us over a week ago, but unfortunately we also cannot locate any message relating to a missing order. We take customer service seriously and respond to all genuine enquiries, so if an order had been received we would of course investigate it straight away.
Trustpilot has also contacted you to request order details so the review can be verified, however we understand these details have not been provided. Without an order number, payment reference, or the email address used at checkout, we’re unable to locate the order being described.
Please contact us directly at support@winebuyers.com with your order number, the email address used at checkout, or the payment reference or product information, and we will immediately investigate and resolve the situation for you.
We are always happy to help, but at present we simply cannot find any record of the order described in this review.
Kind Regards
Winebuyers Support Team
Delivery took around 10 days which is…
Delivery took around 10 days which is quite long I suppose but it was coming directly from France and I was kept up-to-date with all tracking updates et cetera so can’t really complain. Everything went quite smoothly. 👍🏼
26 February 2026
Order a ride in a few days
Order a ride in a few days, everything exactly as described. Can’t fault the service so far!
25 February 2026
Easy ordering and fast delivery.
Easy ordering and fast delivery.
The bottles arrived safely on time.
24 February 2026
Late
Would have been higher if delivery for the Pinot Noir had been as quick as the bin clearance. The staff were excellent though.
21 February 2026
Took longer than expected to arrive but…
Took longer than expected to arrive but all good otherwise
18 February 2026
Amazing deal on a whispering angel…
Amazing deal on a whispering angel case, order arrived quickly with tracking along the way etc.
18 February 2026
no response to problems
Unfortunately, the item delivered was not what I ordered. Customer service responds to several emails, but they send out review emails almost daily – asking about my satisfaction. I've now submitted a review and will be getting a refund through the payment service. I expect they'll respond then – what a shame!
10 February 2026
A pleasant shopping experience
This was my first time buying whisky from Winebuyers.com. The seller shipped it very quickly, and it arrived at my home in Madrid within a few days. A pleasant shopping experience.
9 February 2026
Easy contact
I made a purchase and sent a follow up email which was responded to promptly. My order arrived safe and sound in less than a week
5 February 2026
Advertised the wrong amount of bottles…
Advertised the wrong amount of bottles for the order, despite how good it sounded on the price. Received 6 bottles out of the 45 advertised.
Offered refund back but nothing in terms of looking after a new customer and dealing with the hassle of sending wine back to Spain.
Not happy with the response on the customer service, felt like they were more superior than a customer.
23 January 2026
Unprompted review
Reply from Winebuyers
Hi Henry,
Thank you for taking the time to leave a review.
We’re sorry for the confusion caused by a temporary display error on the product page. However, for clarity, the order placed - and the confirmation email sent immediately after checkout - clearly stated 1 case (6 bottles) which is exactly what was supplied.
While the product page briefly showed an incorrect quantity, it would not be realistic to believe that 45 bottles of wine could be purchased for this price. This was an obvious error rather than a genuine offer, and the confirmed order accurately reflected the quantity purchased.
We responded to all messages within a few hours, fully explained the situation, and offered a full refund, with Winebuyers arranging and covering the return so no customer is required to ship wine internationally themselves.
We appreciate that this experience was disappointing, but we believe our response and proposed resolution were fair, prompt, and reasonable.
Kind regards,
The Winebuyers Team
Ordered three bottles of cacique rum…
Ordered three bottles of cacique rum for my dad again from WineBuyers, the rum arrived today safely packaged, my dad is a happy man again.
Many Thanks WineBuyers,
Dan
5 February 2026
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