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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the products, often highlighting the excellent selection of tropical fruits and vegetables. Many appreciate the convenience of home delivery, noting that items arrive well-packaged and on time, even for gift baskets. The service is frequently described as fantastic, professional, and splendid, with people enjoying the authentic and flavorful food. However, some customers expressed disappointment when unavailable fruits were not replaced with other options. A few also mentioned being saddened by the discontinuation of certain delivery services.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and freshness. Customers consistently praise the high... See more

Quality

Users describe positive interactions with quality, consistently praising the freshness and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the timely... See more

Service

Customers consistently report positive experiences with the service. Many reviewers express appreciation for... See more

Order

Users describe positive interactions with their orders. Many customers express satisfaction, noting that... See more

Based on these reviews

Rated 5 out of 5 stars

My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... See more

Company replied

Rated 5 out of 5 stars

We have been ordering from Windrush Bay for years and the food is always great quality and fresh. This time, we sent a fruit/veg box to someone else and they were impressed with the care taken in wrap... See more

Company replied

Rated 5 out of 5 stars

I've been using this company for home delivered fresh food produce since lockdown, so a few years now. The food has consistently been good quality, no blemishes, well packaged and delivered on time.... See more

Company replied

Rated 5 out of 5 stars

I bought the fruit basket for a friend’s 65th birthday. He is of Jamaican descent and really missed not being able to eat the fruits of his country. He was really appreciative and grateful. The f... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

532 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality of food

Happy with the quality of food received.

23 January 2025
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Mrs Richards

Thank you for your feedback and support, we appreciate your comments!

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

Fresh products and the bun was…

Fresh products and the bun was delicious.

16 January 2025
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Cherelle

Thank you for your feedback we do appreciate it. We agree, the bun is delicious!

Kind regards
Windush Bay Team

Rated 5 out of 5 stars

I usually have great experience

I usually have great experience

8 January 2025
Windrush Bay logo

Reply from Windrush Bay

Hi Janett

Thank you for taking the time to give us feedback on our service, we really appreciate it and thank you for your custom.

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

Super fresh food delivered on time

Super fresh food delivered on time. Carefully packed with attention to detail.

19 December 2024
Windrush Bay logo

Reply from Windrush Bay

Hi Carolyn

Thanks for your comments and we're glad that you appreciate our attention to detail!

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

Great service

Great service - I contacted them with a specific enquiry and received very informative answers

17 December 2024
Windrush Bay logo

Reply from Windrush Bay

Hi Elaine

Thank you for your feedback, we really do appreciate it, and thank you for your custom.

Kind regards
Windrush Bay Team

Rated 4 out of 5 stars

Thanks for the package which arrived in…

Thanks for the package which arrived in time for Christmas. It was however missing the pineapple and sorrel/ginger that I had ordered.

18 December 2024
Windrush Bay logo

Reply from Windrush Bay

Dear Paulette

Thanks for your feedback. We apologise for missing the sorrel/ginger drink and will arrange for this to be refunded to your account. You should see funds within 2-3 working days.

Please note, you did not order a pineapple and the value box that you ordered does not include a pineapple.

Happy New Year and best wishes for 2025.

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

Quality goods

The Windrush Bay promo appeared in my inbox, so I placed an order, which was processed, and confirmation was received the same day. I like the whole process of delivery with estimated dates and times, which have always been delivered as set out. The goods were expertly packed, fresh, and enjoyable; they are almost finished, and it not Christmas day yet. Next time I'll order extras. Ordering online is easy, and Delivery is seamless. Thank you all.

18 December 2024
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Dick

Thank you for your feedback, we really appreciate it and glad to hear that our service was seamless.

Happy New Year!
Kind regards

Windrush Bay Team

Rated 5 out of 5 stars

Windrush Bay Christmas Hamper 2024

Received this beautiful hamper from Windrush Bay. What a great surprise. Great care was put in the packaging. The hamper basket itself is elegant and the items in the hamper are of top quality and truly represent things I greatly appreciate and would enjoy during this festive season. It is really fantastic to get a hamper that captures culture and things that people of colour enjoy during Christmas. Items such as Sorrel and ginger drink, Morant Bay special edition spiced rum, Genni wild cacao, Jamaica Blue Mountain coffee, Genny Graham Ginger lime pepper jelly as well as the original pepper jelly, Harrison & Griffith's Carribbean fruit cake, Paul Wayne Gregory Passion fruit luxury Truffles, Luxury Cinnamon Shortbread from the The Shortbread company and Pat & Pinky’s cranberry & sorrel chutney.
Having all these in a gorgeous packed hamper, truly makes this festive season mean a lot to a person of colour.
Thank you very much Windrush Bay for putting this together.
I would highly recommend for anybody looking to suprise someone /buy a authentic gift for a person of colour to look at Windrush Bay.
Please support this wonderful black owned business.

18 December 2024
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Von Gaye

Wow, thank you so much for your lovely feedback, we are delighted that you appreciate the authenticity of what we have curated.

Enjoy the lovely Caribbean flavours over the festive season!

Season's greetings
Windrush Bay Team

Rated 5 out of 5 stars

My item arrived on time and fresh

My item arrived on time and fresh. Unfortunately the courier messed me about due to me being in and claiming I wasn't. This led to a 2 day delay in getting my item and having to pick it up myself thus doing their job for them. Please think about changing your courier.

9 December 2024
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Hi Jonathan

Thank you for taking the time to comment on our service, but disappointed to hear that the courier was not up to par. We appreciate your feedback and will raise this issue with the courier.

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

Great Customer Service

Items arrived on time and in tact. Fast delivery and great customer service. Fully recommend.

26 November 2024
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Angela

Thank you for taking the time to give us feedback, and we are delighted that you would recommend us!

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

The quality and freshness of the…

The quality and freshness of the products is second to none. Their customer service is excellent. I am certainly satisfied with everything they do! Have recommended them to my family and friends. Keep up the good work!

8 November 2024
Windrush Bay logo

Reply from Windrush Bay

Dear Ervel

Thank you so much for taking the time to give us feedback, we are delighted that you are satisfied with our service. Thank you for your continued support!

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

Excellent as always!

Excellent as always!

1 November 2024
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Reply from Windrush Bay

Dear Customer

Thank you so much for your comments we are delighted, and appreciate your support.

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

Order was delivered has stated

Order was delivered has stated. But Still preferred the delivery we use to had before the lock down.

7 November 2024
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Jefroy

Thank you for your feedback and support, we do appreciate it!

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

Fast & Fine

Fast & Fine
Ginger buns..eemmm!

1 November 2024
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Jeremy

Thank you for taking the time to give us your comments, we do appreciate it!

Kind regards
Windrush Bay

Rated 5 out of 5 stars

Once again they were extremely helpful…

Once again they were extremely helpful and the order fulfilled and delivered promptly
Thank you all at Windrush bay

24 September 2024
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear David

Thank you so much for your comments, much appreciated!

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

High quality products at a good price

High quality products at a good price, delivered promptly & well packaged to arrive in good condition

23 September 2024
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Lion of Judah

Thank you for taking time to feedback on our service, we do appreciate it!

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

I recommend Windrush Bay

I recommend Windrush Bay. They answered a pre-purchase query quickly and well. They delivered plantains and yuca in good condition and on time.

4 September 2024
Windrush Bay logo

Reply from Windrush Bay

Dear Gavin

Thank you so much for your feedback on our service, we are delighted that you would reccommend us!

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

Good Produce & Service

Nice range of products on their site. The order was very well packed and protected. The products was good quality, as if I picked them myself.

I was very happy with what I ordered and I will definitely be ordering again soon.

11 September 2024
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Lette

Thank you so much for your comments, we do appreciate it, and look forward to your next order!

Kind regards
Windrush Bay Team

Rated 5 out of 5 stars

Great service from Windrush Bay

Great service from Windrush Bay. We had a small problem with our order, but customer services were incredibly helpful at rectifying the problem. Will not hesitate to use them again.

22 August 2024
Windrush Bay logo

Reply from Windrush Bay

Dear Sheridan

Thank you so much for your comments and appreciate your feedback. Look forward to your next order!

Kind regards
Windrush Bay Team

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