I mistakenly ordered the wrong acoustic trickle vents and arranged for them to be returned. The company has received the items, but I’ve been told a refund must first be “authorised by a manager,” e... See more
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I have ordered some lock and fixings. Paid them for next day delivery. they delivered wrong stuff. I was told they are investigating so i can buy from somewhere else and i will be refunded. From one m... See more
Company replied
Can't order different items online so you will be left ordering multiple items paying for delivery for each! Sent message to point out the online flaw, as yet to receive a reply, wonder why...
Paid for next day delivery, turned up about 4 days later , requested a refund on carriage from sales office , not even a reply !!!!! Terrible service
Company details
Information provided by various external sources
We’ve got window and door hardware to order by phone or online for next day delivery nationwide. Brands like Yale, Maco, Trojan and Hoppe available off the shelf. Get installation products like glazing packers and silicones as well as guttering, fascias and soffits.
Contact info
Telford Way, Cross Park, MK42 0PQ, Bedford, United Kingdom
- 01234 242724
- sales@windowware.co.uk
- windowware.co.uk
1.3
Bad
758 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent selection
Excellent selection, very good price and speedy delivery.
27 November 2018
Unprompted review
First impressions were great however I…
First impressions were great however I have one damaged part and tried multiple times to contact them but they have just ignored me.
So ok if you don’t need customer services.
24 November 2018
Unprompted review
Easy to use & quick delivery
19 November 2018
Unprompted review
webb site said goods in stock but they…
webb site said goods in stock but they were not in stock.
14 November 2018
Unprompted review
The cat’s meow.
This is the second Catwalk cat flap I’ve bought - the first is still going strong after 4 years. They look fine and work beautifully, plus the cats love them. If I ever need to replace them I’ll certainly buy these again. Easy ordering and fast delivery.
1 November 2018
Unprompted review
Hit and miss as to whether or not you…
Hit and miss as to whether or not you will receive your full order.
31 October 2018
Unprompted review
Reply from Window Ware
Hi Neil
Thanks for taking the time to give us feedback. I'd like to help resolve this for you. Can you please send the details and anything you might have outstanding over to marketing@windowware.co.uk so we can take a look and get this sorted for you.
Thanks
Sarah
good service
27 October 2018
Unprompted review
Items were delivered the next day
Items were delivered the next day, very quick service. We have an issue with the size of one of the items ordered but have been dealing with a very helpful Customer Services (Hayley) and we're confident that she is doing all she can to resolve it as quickly as possible.
25 October 2018
Unprompted review
Had the right product I was searching…
Had the right product I was searching for and despatched it very fast
25 October 2018
Unprompted review
PROMPT AND EFFICIENT
The service received from window ware was prompt and efficient ,everything we have come to expect from internet buying.
21 October 2018
Unprompted review
Very impressed with work and quality of…
Very impressed with work and quality of products very happy
14 October 2018
Unprompted review
Great Product
12 October 2018
Unprompted review
Product arrived promptly and we are…
Product arrived promptly and we are very pleased - It's what we had been struggling to find elsewhere. Thank you. Will recommend you to others.
9 October 2018
Unprompted review
Cat flap I ordered came really quickly…
Cat flap I ordered came really quickly and packaged well.
Unfortunately I ordered the wrong size but straight forward to send it back
8 October 2018
Unprompted review
Very good service
Very good service, prompt delivery, would highly recommend
3 October 2018
Unprompted review
Very professional
1 October 2018
Unprompted review
Ordered trickle vent on a 3-5 day…
Ordered trickle vent on a 3-5 day delivery and received it next day. Got an update from DPD and delivered within the time frame quoted. Great service from start to end.
1 October 2018
Unprompted review
Quality products at a fair price
Quality products at a fair price. Correct quantities and rapid dispatch on every order, great service
30 September 2018
Unprompted review
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