Window Cleaning Warehouse Reviews 519

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting their high quality and durability. Many people also commend the efficient and speedy delivery service, noting that items arrive quickly and are well-packaged. The customer service is frequently described as exceptional, with consumers appreciating the helpful and friendly team, as well as the straightforward ordering process. However, some customers were not happy with issues related to their orders, such as receiving incorrect products or incomplete deliveries, and some experienced problems with product quality, including items not working or having defects. A few other people also felt that the care and after-service had declined, and that packaging for smaller components was sometimes loose.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality and durability of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency.... See more

Service

Customers had positive experiences with service, consistently praising the promptness, efficiency, and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report positive experiences, praising the... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the excellent quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with how WCW communicates regarding delivery of my orders. Always keeping me up to date with what’s going on. Well done.

Company replied

Rated 5 out of 5 stars

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John

Company replied

Rated 5 out of 5 stars

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Company replied

Rated 5 out of 5 stars

Great customer service and they will help right away if items have been damaged or missing in the post. Will always continue to buy from here.


Company details

  1. Cleaning Products Supplier
  2. Window Cleaning Service

Written by the company

The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

519 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Position Experience

I never seem to get round to leaving reviews but in Window Cleaning Warehouse the review is fully deserved.

I have been using the company for a while now and from the start I have been very pleased with how I have been treated.

Every item I have ordered has arrived promptly and the team have been very helpful with any queries I've had.

I will certainly be using Window Cleaning Warehouse in the future!

7 February 2023
Unprompted review
Rated 5 out of 5 stars

Great service all round 5🌟

I have used WCW for a few years and the products, delivery and customer service has always been great👍🏻
I recently had a facelift heatwave system fitted by WCW at their branch in South Wales. The staff were really friendly and helpful and did a brilliant job of installing the system. WCW are my go to supplier for window cleaning tools and products. 5🌟

19 January 2023
Unprompted review
Rated 5 out of 5 stars

Needed help

Very helpful and got the product asap thanks

1 December 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order Tim!

Rated 5 out of 5 stars

Black Friday sale

Great selection of products at great prices and an amazing black Friday deal which encouraged me to make a purchase of over £1000

5 December 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order Chris, I'm glad you managed to get what you needed in our Black Friday sale!

Rated 5 out of 5 stars

Great service once again

Great service once again. I've Been buying my equipment from the WCWH for nearly 2 years and can't fault anything.

3 December 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your orders Damon!

Rated 4 out of 5 stars

Always happy to help

Always happy to help . Equipment is delivered quickly and it’s well packed . Good products . Would highly recommend them

28 November 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order, I'm glad to hear the team were able to help!

Rated 5 out of 5 stars

What can i say great company great…

What can i say great company great products, competitive prices, and always great communication when ever i need advice and guidance. WINDOW CLEANING WAREHOUSE YOUR THE BEST .

26 November 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order, I'm glad to hear the team were able to help!

Rated 1 out of 5 stars

3m Power Up reel has gone wrong

3m Power Up reel has gone wrong, for the 3rd time in 8 months, twice the relay has failed and now the belt has broken. Called on Monday to arrange for collection and belt replacement, originally told it was return to base at my expense. Eventually they agreed to accept the cost of return via the manufacturer.
After 3 days of frustrating phone calls I called the manufacturer and the issue of collecting the reel was sorted in 4 minutes. I would buy a reel again as the manufacturer was really good, The jury is out on Window Cleaning Warehouse as their customer service is very poor in this instance.
Very disappointed with Window Cleaning Warehouse. ( they refuse to let me talk to a director about the issue).
The good point with Window Clearing Warehouse if they called to apologise. Hopefully this will be noted and service will improve.

18 November 2022
Unprompted review

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