wiltonlondon.co.uk Reviews 

Incredible product (Santal), affordable, great comms and delivery. So glad I found you!

Absolutely shocking experience.

Ordered a set of products which arrived damaged and leaking everywhere — not exactly what you expect when you’re paying for something new. Fair enough, mistakes happen… but this is where it gets worse.

They sent a replacement, which I thought would sort it. Instead, it turned up with completely different bottle tops — and somehow managed to leak just as badly as the first one. Two deliveries, same issue. At that point it’s not bad luck, it’s clearly a quality control problem they haven’t got a handle on.

Then comes the real kicker… after sending out two faulty orders, the best they could offer was a 50% refund, because the replacement was apparently a “gesture of goodwill”. I’m sorry, what? Replacing a faulty item isn’t goodwill — it’s the bare minimum.

So I’ve paid for products I can’t properly use, dealt with the hassle twice, and I’m still expected to swallow half the cost.

Poor products, poor packaging, and even worse customer service. Wouldn’t go near them again.

Wilton are a lovely business to deal with, postage was prompt.
Bith the washing liquid and conditioner smell divine, I choose Cedarwood.
Clothes were clean and soft after conditioning. I would recommend a try.

Love, love, love Wilton washing liquid and conditioner. Clothes smell amazing but not overpowering, smell and feel clean and fresh after every wash, unlike some products which make clothes feel ‘clogged’ with product. Wilton is definitely my go to washing products with fast delivery too.

Lovely product. They use unreliable delivery company. Parcels going missing. Arrive at wrong address. Wilton London very slow to address any issues. It’s not a good service when you subscribe, have paid but no product.

The laundry liquid & conditioner smell amazing as well as washing clothes well. The Lavender and the Santal are our favourites (can’t decide between them!). The new style of bottles are great and the refills are excellent value.

Wilton products are just lovely and leave your laundry smelling wonderful . No harsh chemicals used which is important. Customer service is always exemplary

Great Product
Great Scent
Great Service 🙂👍

I tried this product out of curiosity and fell in love! I am using the Cedarwood products which smell divine, it’s such a great scent. I’m thrilled to bits that I’ve found Wilton and will continue to use their products. I urge you to do the same! Carolyn

I mistakenly ordered the wrong item...I emailed the company on the evening to explain my error. I was instantly refunded that same evening ... Amazing customer service... I re ordered the correct fragrance
( Cedarwood ) which I love and would highly recommend.

I love this product. It cleans clothes well and smell wonderful, nothing about the fragrance feels manufactured just the smell of lavender.

Saw ad on Facebook and checked their owning website , ordered Santal liquid and conditioner. No issues with ordering or Evri. Have to say I’m not overly enamoured yet- it has a strong perfumey scent rather than “ luxurious “ and I feel I prefer a “ clean laundry” scent rather than a heavy perfume . Maybe a picked the wrong combo ?it’s not bad just not for me on this occasion

Quick fast delivery lovely product choose the fragrance you prefer voile !

Absolutely lovely smells from the melts. Burning my sample of sweet pee. I can truly say the scent is unbelievable! Not over powering at all. But my hallway smells devine

Using the Cedarwood product and absolutely love it. Have just received my second delivery

I have never ordered washing produts online before and was a bit sceptical on doing so. I ordered the washing liquid and conditioner in Jasmine and thought i would give it a go. My first lot of washing smelt absolutely amazing, even my husband said how nice his shirts smelt. It not only made my washing smell great but got it amazingly clean as well. Ordering was easy, and delivery was quick. Ive already ordered again. Would highly recommend this company.

The washing liquid duo step brilliant and the aroma of Patchouli lasts.. very reasonable prices and delivery very quick.

FABULOUS! Gorgeous fragrances and a great washing liquid. The fragrances last on all fabrics …. Thank you Wilton 🙌🏼🧡

Great product,it cleans my laundry really well smells divine ,my favourite is the patchouli and it doesn't harm the environment is cruelty free and vegan.The price is competitive with similar products in the supermarket, well done Wilton 👍

Good communication ,swift delivery ,good prices for the quality of the laundry soap & conditioner
Very well packaged & good tracking details .Well packaged .
Washes well & beautiful scent .My favourite is the Lavender .