Wilson Storage - Box Hill Reviews 109

TrustScore 5 out of 5

4.8

Middleborough Road 319, 3128 Box Hill South, Victoria, AU


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See what reviewers are saying

Rated 5 out of 5 stars

William was efficient and v personable when looking at transferring from a small unit into a bigger unit at last minute on a late Saturday morning ; With a 3.00pm closure looming , I could not fault... See more

Rated 5 out of 5 stars

Great service, the people who work there were friendly and genuine, they were really helpful. The storage was secure and clean, i had an expensive mattress in there for a year and when i eventually to... See more

Rated 5 out of 5 stars

A few weeks ago I called to inquire about storage rates, access etc. Ivy was very helpful and informative. A few days ago I went in to Wilson's at Box Hill to see the storage areas, and make a decisio... See more

Rated 5 out of 5 stars

The team have always been so helpful and willing to accommodate certain circumstances . I have been totally happy with their professional service . When I asked for a larger storage close to the door... See more


Company details

  1. #2 of 6 best companies in Self-Storage Facility
  2. #1 of 4 best companies in Automobile Storage Facility
  3. #1 of 4 best companies in Moving Supply Store
  4. #1 of 5 best companies in Packaging Supply Store
  5. #2 of 9 best companies in Storage Facility
  6. #1 of 1 best companies in Wine Storage Facility

Written by the company

Whether you’re moving, renovating, decorating, downsizing or simply need more space, our convenient Box Hill self storage solutions are all you need. Professional customer service, dedicated on-site staff and 24-7 security, these are just a few reasons why customers choose our residential, business, and vehicle and boat storage. Also, check out our click-and-collect box shop!

Wilson Storage

Written by the company

Pack. Store. Done.
Whether you're moving house, running an e-commerce business or looking for somewhere to keep your boat, Wilson Storage has the solution. Our dedicated team are always on hand to make sure you receive the very best service and have the most seamless storage experience.

Contact info

  • Middleborough Road 319, 3128, Box Hill South, Victoria, Australia

  • 0398996525

4.8

Excellent

TrustScore 5 out of 5

109 reviews

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Rated 5 out of 5 stars

Organised and positive

Organised and positive , respectful staff.
Clean and orderly Office and Storage area.
Have their storage knowledge and Customer needs issues well versed, without being rote learned.
Friendly and well trained .

30 March 2025
Rated 5 out of 5 stars

Ivy Yang @ Wilson Storage

Ivy Yang @ Wilson Storage has been very professional and helpful in arranging a storage for me. Such a great experience dealing with Ivy. And the overall experience with Wilson Storage is also fantastic. Highly recommended!!!

25 March 2025
Rated 5 out of 5 stars

The place is very clean and high…

The place is very clean and high standard
Everything is good and organiz
I didn't open my storge room for nearly 6 years, before covid 19
When I open my storge, not even one spider inside..I.m very grateful for there stander of cleaning
Only I think that the rate fees is high

24 February 2025
Rated 5 out of 5 stars

12 year trouble free storage

The premises are always clean and accessible. Good areas for parking and loading.
Access onto the site is sometimes problematic due to high traffic flow along the main connecting roadway.

14 January 2025
Rated 5 out of 5 stars

Excellent

Courteous, knowledgeable & excellent secure facility. The staff members I’ve dealt with, Cassandra and Ivy are both helpful & happily clear up any queries. Very much appreciated.

1 November 2024
Rated 5 out of 5 stars

Fantastic Friendly Service

Cass was an absolute delight from the very start. Very helpful in recommending a suitable size space for the items I had, to use of the van for moving in. Fantastic service and very friendly. Would recommend Wilsons Box Hill over any other storage facility any time!

16 September 2024
Rated 5 out of 5 stars

Exceptional Customer Service

I have never dealt with Wilson storage before. When I first telephoned the Box Hill office, a lady named Alison took my call and her customer service was first class. Alison was welcoming, helpful and professional, she encouraged me to visit the storage site but I did not feel pressured as I believed she was trying to assist me. When I visited the Box Hill site, Alison and her colleague Cassandra were absolutely amazing. I have my elderly mother in care and am in the process of selling my mother’s home which is very emotional. Alison and Cassandra were so supportive with Alison showing me the range of different sized storage units so I could make an informed decision. They guided me through the process of securing a storage unit and I am grateful to have experienced such exceptional customer service during a really stressful time. I have already recommended Wilson storage to friends because of my experience with the staff at Box Hill

16 September 2024

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