The sweater provides enough warmth, but the stitching and overall finish appear quite simple instead of high-end.
Company replied
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Review summary
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Reviews shaping this summary
As most other reviews have said, instead of a London based quality fashion house it is a front for a very portable Chinese export company. Alyssa Quilted Patchwork hoodie is a cheap nylon surface... See more
Company replied
I ordered two pairs of Casual Outdoor Cargo shorts from a Facebook advert from Wilson & Carter. Now that they have arrived, I am bitterly disappointed with the quality - they are made of very cheap th... See more
Company replied
No stars. Advertised as a quality product it is inferior quality and the return policy,despite online saying overtly that it is hassle free is absolutely not. They offer returns at $50-$60 with del... See more
Company replied
1.6
Bad
130 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought a few casual shirts and a pair…
I bought a few casual shirts and a pair of shorts, and both turned out better than I had expected. The shirts are especially comfortable for everyday use.
7 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Sophia,
Thank you so much for sharing your experience! We’re really glad to hear that your order exceeded expectations and that you’re enjoying both the casual shirts and shorts. It’s especially great to know the shirts have been comfortable for everyday wear—that’s exactly what we aim for.
We truly appreciate your support and hope you continue to enjoy your purchases!
Warm regards,
Wilson & Carter Team
Very questionable and clearly not the…
Very questionable and clearly not the organisation they are projecting. I ordered shorts, no communication over despatch date, no option online to cancel order. Emailed to request cancellation. Have been in an ongoing dialogue where I have been told they can change the order but not cancel it. So can change size of product or style, but cancelling impedes work flow. Nonsense. Have outlined fully that they currently have both product and my money. Have requested complaints details and that has been met with more confused references regarding fulfillment teams as opposed to sending simple details.
16 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Mark,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating the cancellation and communication process has been for you.
We understand your concerns regarding the lack of cancellation options and the back-and-forth communication you’ve described. This is certainly not the experience we aim to provide, and your comments are taken seriously as we continue working to improve both our support process and overall customer experience.
Order adjustments and cancellations can depend on the fulfillment stage of the order, though we completely understand your frustration given the circumstances you’ve outlined.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Yet another front for e-commerce…
Yet another front for e-commerce company using Anglophide brand names and images selling Chinese tat. Backstreet factories churning out cheap goods at inflated prices based on exaggerated claims over quality. The only way to beat the scam is do your research first into the companies origins and read the reviews before you consider buying and stop feeding these corrupt business practices
12 May 2026
Unprompted review
Reply from Wilson & Carter
Hi John,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has led to this impression.
We understand your concerns regarding product quality and overall expectations, and we take feedback like this seriously. Our goal is always to provide products that customers can enjoy and feel confident purchasing, and we recognize that your experience did not reflect that.
We’re continuously working to improve both our products and customer experience, and comments like yours are important in helping us identify where improvements are needed.
Thank you again for sharing your thoughts.
Warm regards,
Wilson & Carter Team
Swim trunks arrived with okay fabric…
Swim trunks arrived with okay fabric quality but fit feels slightly off, suitable for short beach or pool use only.
22 April 2026
Unprompted review
Reply from Wilson & Carter
Hi James,
Thank you for sharing your feedback with us. We’re glad to hear that the swim trunks had a decent fabric feel overall, though we understand your thoughts about the fit not being quite right.
Your input is really valuable and helps us continue improving both fit and overall comfort across our products. We’re always working to better meet expectations for both style and wearability.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Wilson & Carter Team
Polo shirt quality feels acceptable but…
Polo shirt quality feels acceptable but material is thinner than expected, stitching looks average and comfort is only decent for daily wear.
21 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Oliver,
Thank you for sharing your feedback with us. We’re glad to hear that the polo shirt was acceptable overall, though we understand your concerns regarding the material thickness, stitching, and overall comfort.
Your input is truly valuable and helps us continue improving our fabrics, construction, and product quality. We’re always working to better meet expectations when it comes to both comfort and durability for everyday wear.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Wilson & Carter Team
Shoddy quality
Ordered two pairs of shorts, they arrived not true to size, quality was shoddy to say the least. The shorts certainly did not match the advertising.
Now expected to pay to return! Even though website says easy returns.
I would say never use this company!
10 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Catherine,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the shorts did not meet your expectations in terms of sizing and quality.
We understand how frustrating it must feel when the items received differ from what was shown online, especially when it comes to fit and overall finish. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including alternatives to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
Maxi dress fabric feels light and…
Maxi dress fabric feels light and comfortable for warm weather, though the overall quality feels average for the price and fitting could be slightly better for casual outings.
27 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Olivia,
Thank you for sharing your feedback with us. We’re glad to hear that the maxi dress feels light and comfortable for warm weather, though we understand your thoughts regarding the overall quality and fit.
Your input is truly valuable and helps us continue improving our materials, fit, and overall product experience. We’re always working to better meet expectations when it comes to both comfort and value.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Wilson & Carter Team
Do not buy from this company
Very poor, shoddy material total rip off and nothing like the advertised photo.
7 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Patricia,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the item did not meet your expectations in terms of quality and appearance.
We understand how disappointing it must feel when a product differs from what was shown online. This is certainly not the experience we aim to provide, and your comments are taken seriously as we continue working to improve our products and overall customer experience.
We would really appreciate the opportunity to review your case further and work toward a suitable resolution for you. Please feel free to reach out to our support team with your order details so we can assist you directly.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
I recently ordered from this company
I recently ordered from this company. The clothes were nothing like the images or how described. The material was poor, and the sizing was incorrect. I attempted to return , as they advertised as UK. However, the return I was told would cost me $50 which was almost equal to the cost I paid. I was offered 10% refund. I complained over many emails , and was eventually given 30% discount. Meaning I paid 70% for something I will never wear. Do not buy from this company
6 May 2026
Unprompted review
Reply from Wilson & Carter
Hi John,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your order did not meet your expectations.
We understand how frustrating it must feel when the items received differ from what was shown online, especially in terms of material, sizing, and the return process. This is certainly not the experience we aim to provide, and your feedback is taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
We would really appreciate the opportunity to review your case further and see how we can provide a better resolution for you. Please feel free to reach out to our support team with your order details so we can assist you directly.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
SCAM company do not buy anything
SCAM company do not buy anything. I immediately cancelled my order after reading reviews but they are going forward and refused to cancel the order.
5 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Neil,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration regarding the cancellation request.
Please know that order cancellations can depend on the processing stage of the shipment, and in some cases orders may already be in fulfillment before a cancellation request is received. That said, we understand how disappointing this situation must feel, and your concerns are taken seriously.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Scammers
Received the cheapest pair of plastic boots that stunk of chemicals so are totally unwearable
Got in touch with the company and they told me that it would cost me 50 dollars to return them and the address is in China. They have offered me 50 percent refund and keep the goods.
I wish I’d have read these reviews before I ordered. It’s a total scam. The advertising is misleading it says easy returns . They say they are based in London.
I’m going down the route of asking for a recharge as I paid on my credit card.
Total scammers keep well away
3 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Wendy,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your order did not meet your expectations.
We understand how upsetting it must feel to receive an item that you’re unhappy with, especially regarding the material, odor, and overall quality. This is certainly not the experience we aim to provide, and your concerns are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
SCAM !!!!!!
SCAM !!!!!!! They are based in china ! Shite quality and won’t refund you ..
AVOID AVOID !!!!!!!!!!! DO NOT ORDER FROM THIS Website….
2 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Carol,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when a product falls short in terms of quality and when the resolution process feels disappointing. Please know that your concerns are taken seriously, and this is not the experience we aim to provide.
We do offer different resolution options depending on each case, and we would really appreciate the opportunity to review your situation further and see how we can assist you toward a better outcome.
Please reach out to our support team with your order details so we can look into this for you directly.
Warm regards,
Wilson & Carter Team
Absolute Rubbish
To be honest if you could give no or minus stars that would be a better reflection. The product was total rubbish - poor quality material/poor stitching/buttons WHITE on a deep green not appropriate and falling off/collar extremely poor and does not sit correctly if we had paid a couple of £'s on a market stall we could accept the quality paying £30 we certainly cannot accept. This the product of absolute scam merchants - BUY AT YOUR PERIL.
28 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Andrea,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product did not meet your expectations.
We understand how disappointing it must feel when the quality, stitching, and overall finish fall short of what was anticipated, especially after waiting for your order. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
I would be very careful before you buy…
I would be very careful before you buy anything from this company. They have very poor service tactics for dealing with refunds. THINK BEFORE YOU BUY ANYTHING FROM THIS COMPANY. The quality of the product was also very poor.
Informing customers that they have to return items at their cost to an address in China with the added cost of tracking at a cost of circa $30-$60 means that it costs more to return the product than it cost to purchase. How ca this ethical or fair. Buyers be warned!
1 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Neil,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the product quality and refund process.
We understand how frustrating this must have been, and please know that your comments are taken seriously. We’re continuously working to improve both our products and the overall customer experience, including how we handle support and resolutions.
Warm regards,
Wilson & Carter Team
It’s a scam
Tha advertising is false . The
Shoes are not leather , they are cheap and nasty . The site is a scam . Don’t waste your money . I didn’t want to give any stars but it’s not an option
30 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Sue,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must feel when the product received differs from what you anticipated, especially in terms of material and overall quality. This is certainly not the experience we aim to provide, and your concerns are taken seriously.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
just stay clear
just stay clear, really cheap chinese goods that take forever to come, this is not a London store. The polo shirts I bought will make average dishcloths. No response from the seller after multiple emails.
3rd May.
I find it ironic they tell me to reach out publicly after they ignore my 3 emails demanding a response.
I have since sent a 4th email with the same zero reply. I have now contacted my credit card company to report a scam.
Please do not buy from this shambles of a back room supplier.
UPDATE. 16/5/26
Still no response from this company.
If you spend money with them you need to fully expect disappointment. They are a scam organisation with zero customer care.
9 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Michael,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must feel when the products, delivery time, and communication fall short of what you anticipated. This is certainly not the experience we aim to provide, and your comments are taken seriously.
We’d really appreciate the opportunity to review your case further and assist you properly. Please reach out to our support team again with your order details so we can look into this and work toward a suitable resolution for you.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Item sent looked nothing like what…
Item sent looked nothing like what advertised through Facebook. Very cheap looking. Absolutel rip off really.
STAY CLEAR!
29 April 2026
Unprompted review
Reply from Wilson & Carter
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the item you received did not meet your expectations.
We understand how disappointing it must feel when a product differs from what was shown online, especially in terms of appearance and overall quality. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
3 tea shirts arrived today screwed up…
3 tea shirts arrived today screwed up tightly in small plastic bag. Buttons sewed on badly, no spare button and no makers label . They took 3 weeks to arrive. The price they charged i could have got 10 tea shirts from Primark and better quality. To top it all I thought i was buying from a london company
28 April 2026
Unprompted review
Reply from Wilson & Carter
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the items you received did not meet your expectations.
We understand how disappointing it must feel when the quality, packaging, and delivery time fall short of what was anticipated. Your concerns regarding the stitching, presentation, and overall product experience are taken seriously, as this is not the standard we aim to provide.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
I recently bought one of the evening…
I recently bought one of the evening dresses and although the fit and fabric are decent, it did not feel as high-end as I expected. It was fine for a formal dinner but could be improved
11 March 2026
Unprompted review
Reply from Wilson & Carter
Hi Amelia,
Thank you for sharing your feedback with us. We’re glad to hear that the fit and fabric of the evening dress worked well for you, though we understand your thoughts about it not feeling as high-end as expected.
Your input is truly valuable and helps us continue improving our materials, finishes, and overall product experience. We’re always working to better meet expectations, especially for special occasion pieces.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Wilson & Carter Team
The casual shoes are lightweight and…
The casual shoes are lightweight and easy to wear, but they don’t feel very durable. Comfort is okay, but I expected better quality.
5 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Jamie,
Thank you for taking the time to share your feedback. We’re glad to hear that you find the shoes lightweight and easy to wear, though we understand your concerns about durability and overall quality.
Your input is really valuable to us as we continue working to improve both materials and long-term performance. We’re always aiming to better meet expectations when it comes to comfort and durability.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Wilson & Carter Team
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