As most other reviews have said, instead of a London based quality fashion house it is a front for a very portable Chinese export company. Alyssa Quilted Patchwork hoodie is a cheap nylon surface... See more
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Review summary
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Do not buy from this vendor. I purchased some shorts through a Facebook advert link. When they arrived, they were very bad quality and did not match colour from the pictures. When I tried returning to... See more
Company replied
Wilson & Carter London - This is bullshit, the production is Chinese and takes weeks to arrive !! The Courier say they’ve tried to deliver 3 times - Impossible as the property has CCTV and 24/7 occupa... See more
Company replied
1.7
Bad
104 reviews
Replied to 79% of negative reviews
Typically replies within 1 week
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Ordered the Xavier corduroy shorts…
Ordered the Xavier corduroy shorts arrived different colour blue, not the tailored fit and a much thinner cheaper corduroy, not happy.
24 May 2026
Unprompted review
The sweater provides enough warmth
The sweater provides enough warmth, but the stitching and overall finish appear quite simple instead of high-end.
7 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Henry,
Thank you for sharing your feedback with us. We’re glad to hear that the sweater provides good warmth, though we understand your thoughts regarding the stitching and overall finish not feeling as premium as expected.
Your input is truly valuable and helps us continue improving our craftsmanship and overall product quality. We’re always working to better meet expectations when it comes to both comfort and finish.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Wilson & Carter Team
The tanktop which is intended to…
The tanktop which is intended to replace a bra when it finally arrived was of very poor quality and far too tight despite having ordered a larger than normal size for my bra size. When I contacted them for a refund I was offered a choice of a 15% refund a d keep the top or for a full refund I could return it but this would allegedly incur hefty costs! I am waiting for their next offer! DO NOT buy from what would seem to be a sham company.
21 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Rosalind,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the item did not meet your expectations in terms of quality and sizing.
We understand how disappointing it must feel, especially after ordering a larger size and still experiencing fitting issues. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
Please do not use this company
Please do not use this company. Quality is inferior, sizing dreadful and you will not get a refund in full. I have battled my way to 50% and can keep the item. The item will be going to charity or rags bin only.
22 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Kate,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations in terms of quality, sizing, and the resolution process.
We understand how disappointing this must feel, especially when the item received is not something you feel able to use. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
If I could leave a minus score I would!
If I could leave a minus score I would!
Garbage product - pair of shoes. Poorly made, cheap materials. Not even going to bother trying to get a refund looking at the other reviews on here. Chalk it up to experience and move on - AVOID THIS COMPANY!!!
21 May 2026
Unprompted review
Reply from Wilson & Carter
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the shoes did not meet your expectations in terms of quality and overall construction.
We understand how disappointing this must feel, and this is certainly not the experience we aim to provide. Your comments regarding the materials and craftsmanship are taken seriously as we continue working to improve our products and customer experience.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Dreadful
Dreadful, very misleading, looks like a reputable company reducing clothes from £100 to £40 my item arrived scrunched up in a ball, creased and cheap material, asked for a refund they offered 10%, I said no, they offered 20% I said no, the best they would do was credit note but I’m reluctantly to chose something else because of the poor quality
18 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Jackie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must feel when the item received falls short in terms of presentation, material quality, and the overall resolution process. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Regarding refunds, we do offer different resolution options depending on each case, including partial refunds or store credit as alternatives to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Polo shirts 
Do not buy from this company. Ordered polo shirts quality was terrible . Trying to get my money back they just won’t answer my emails . Please please don’t buy from these . 
20 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Graham,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the polo shirts did not meet your expectations and that you’ve experienced difficulty receiving a response regarding your refund request.
We understand how frustrating this must feel, and this is certainly not the experience we aim to provide. Your concerns regarding product quality and communication are taken seriously.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
BEWARE
Ordered a jacket - thinking it was a company based in the UK. Once tracking appeared it became obvious this is not UK based. It took weeks to arrive. The jacket was several sizes too small. Trying to organise a return was a no go - stating to return the item to China cost so much! BUYER BEWARE. I should have done my research and read the reviews. LESSON LEARNED,
18 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Elizabeth,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must feel when the item received does not fit properly and when the return process feels inconvenient. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including alternatives to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
DREADFUL
Wilson & Carter London - This is bullshit, the production is Chinese and takes weeks to arrive !! The Courier say they’ve tried to deliver 3 times - Impossible as the property has CCTV and 24/7 occupancy!! DO NOT BUY PRODUCTS FROM THIS DREADFUL DREADFUL COMPANY
20 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Jonny,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
We understand your concerns regarding the delivery process and the courier updates you received, especially given the circumstances you described. This is certainly not the experience we aim to provide, and your comments are taken seriously.
We’re continuously working to improve both our delivery coordination and overall customer experience, and feedback like yours helps us identify where improvements are needed.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Jacket fabric feels decent but zipper…
Jacket fabric feels decent but zipper quality seems average, overall style is fine but nothing special.
10 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Johny,
Thank you for sharing your feedback with us. We’re glad to hear that the jacket fabric felt decent and that you liked the overall style, though we understand your thoughts regarding the zipper quality and overall finish.
Your input is truly valuable and helps us continue improving our materials and product details. We’re always working to better meet expectations when it comes to both quality and overall design.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Wilson & Carter Team
Beware! Cheaply made, over priced products
Cheaply made over priced products. Do not buy from them.
10% refund is what they offer.
It's a scam!
20 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Lorna,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must feel when the product quality and resolution offered fall short of what you anticipated. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Regarding refunds, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
They sell SHEIN/ Aliexpress poor…
They sell SHEIN/ Aliexpress poor quality products. Absolutely awful and you can’t get your money back
19 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Andra,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must feel when the product quality and refund experience fall short of what was anticipated. This is certainly not the experience we aim to provide, and your comments are taken seriously.
We’re continuously working to improve both our products and customer support experience, and feedback like yours helps us identify where improvements are needed.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
This is a scam
This is a scam. Bought the cord shorts. Very poor quality and fit. They took ages to arrive suspect from China. Tried to get a refund, cannot read refund policy as site is not secure. Offered 10,20 and then 30% refund due to high shipping cost.
19 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Michael,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations in terms of quality, fit, delivery time, and the refund process.
We understand how frustrating this must feel, especially when the product received differs from what was anticipated. This is certainly not the experience we aim to provide, and your concerns are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Firstly if i could give zero stars i…
Firstly if i could give zero stars i would.
Bought (premium) shorts and it took them weeks to arrive. When they did arrive they were anything but premium & not even the right colour. Tried to return under 30 day guarantee but was offered 10% refund & keep the shorts.
Absolute scammers!!!
Save your money & avoid this company...
18 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Robert,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must feel when the product received differs from what was advertised, especially in terms of quality, color, and delivery time. This is certainly not the experience we aim to provide, and your concerns are taken seriously.
Regarding refunds, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Orthopedic sandals provide decent…
Orthopedic sandals provide decent comfort during long walks, though support could be improved and the overall finish feels somewhat average.
21 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Charlotte,
Thank you for sharing your feedback with us. We’re glad to hear that the orthopedic sandals provided decent comfort during long walks, though we understand your thoughts regarding the support and overall finish.
Your input is truly valuable and helps us continue improving both comfort and product quality. We’re always working to better meet expectations when it comes to support, durability, and overall wear experience.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Wilson & Carter Team
I recently bought a pair of orthopedic…
I recently bought a pair of orthopedic sandals. It was low quality and didn't fit my ankle. When I tried to return, they offered me 10% of the price and told me to keep the shoes. Because it's from an international company apparently the postage is very high and my best option is to keep the shoes. Please dont buy anything from them
1 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Mrs Mo,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the orthopedic sandals did not meet your expectations in terms of quality and fit.
We understand how frustrating it must feel when an item is uncomfortable and the return process feels difficult. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Unable to pay for my order on my
Unable to pay for my order on my. mobile phone. Once reaching the "pay now"option and waiting for payment to process, then cut off. After several unsuccessful attempts, I messaged my problem and was told to take a screenshot which I was not prepared to do. Up to them to sort it out. Messaged them to advise no longer interested.Steer clear of this company
15 May 2026
Unprompted review
Reply from Wilson & Carter
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced difficulties during the checkout process and understand how frustrating that must have been.
We appreciate you bringing this issue to our attention. Technical issues during payment are certainly not the experience we aim to provide, and your comments regarding the support process have been noted as well.
We’re continuously working to improve both our website functionality and customer experience, and feedback like yours helps us identify where improvements are needed.
Warm regards,
Wilson & Carter Team
I bought a few casual shirts and a pair…
I bought a few casual shirts and a pair of shorts, and both turned out better than I had expected. The shirts are especially comfortable for everyday use.
7 April 2026
Unprompted review
Reply from Wilson & Carter
Hi Sophia,
Thank you so much for sharing your experience! We’re really glad to hear that your order exceeded expectations and that you’re enjoying both the casual shirts and shorts. It’s especially great to know the shirts have been comfortable for everyday wear—that’s exactly what we aim for.
We truly appreciate your support and hope you continue to enjoy your purchases!
Warm regards,
Wilson & Carter Team
Very questionable and clearly not the…
Very questionable and clearly not the organisation they are projecting. I ordered shorts, no communication over despatch date, no option online to cancel order. Emailed to request cancellation. Have been in an ongoing dialogue where I have been told they can change the order but not cancel it. So can change size of product or style, but cancelling impedes work flow. Nonsense. Have outlined fully that they currently have both product and my money. Have requested complaints details and that has been met with more confused references regarding fulfillment teams as opposed to sending simple details.
16 May 2026
Unprompted review
Reply from Wilson & Carter
Hi Mark,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating the cancellation and communication process has been for you.
We understand your concerns regarding the lack of cancellation options and the back-and-forth communication you’ve described. This is certainly not the experience we aim to provide, and your comments are taken seriously as we continue working to improve both our support process and overall customer experience.
Order adjustments and cancellations can depend on the fulfillment stage of the order, though we completely understand your frustration given the circumstances you’ve outlined.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Yet another front for e-commerce…
Yet another front for e-commerce company using Anglophide brand names and images selling Chinese tat. Backstreet factories churning out cheap goods at inflated prices based on exaggerated claims over quality. The only way to beat the scam is do your research first into the companies origins and read the reviews before you consider buying and stop feeding these corrupt business practices
12 May 2026
Unprompted review
Reply from Wilson & Carter
Hi John,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has led to this impression.
We understand your concerns regarding product quality and overall expectations, and we take feedback like this seriously. Our goal is always to provide products that customers can enjoy and feel confident purchasing, and we recognize that your experience did not reflect that.
We’re continuously working to improve both our products and customer experience, and comments like yours are important in helping us identify where improvements are needed.
Thank you again for sharing your thoughts.
Warm regards,
Wilson & Carter Team
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