Willis & Gambier Reviews 

183
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the furniture for its beautiful design and stylish appearance, enhancing their rooms. Many people highlight the exceptional quality and superb craftsmanship, noting that items are well-made and durable. Reviewers also frequently commend the delivery service for being quick, professional, and efficient. The overall customer service, from sale to delivery, is often described as fantastic and very helpful. Many consumers express high satisfaction with their purchases, often recommending the company for its high-quality furniture and excellent service. People appreciate the ease of ordering and the overall positive experience, leading many to plan future purchases from the brand.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its amazing quality, stunning... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the amazing quality and craftsmanship... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and professional delivery teams.... See more

Service

People report positive experiences with service, with many customers expressing happiness with the fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought two beautiful Willis & Gambier bedside cabinets and I’m absolutely thrilled with them. The quality of the wood is excellent, and the off white colour is just right , soft and elegant without... See more

Company replied

Rated 5 out of 5 stars

We have just had the ivory collection bed frame and wardrobe delivered. Quality is amazing and wow do that look great in our bedroom. If you are considering upgrading please go and look at this... See more

Company replied

Rated 5 out of 5 stars

We had already a bedroom fitted out with Willis & Gambier furniture. As it was amazingly quality it made sense to get our new furniture through them. Was not disappointed,top quality and worth every p... See more

Company replied

Rated 5 out of 5 stars

With a large choice of sideboards available we looked to buy a quality unit with a classic style. We choose the Willis & Gambier as a beautifully designed unit as it defined the style we were trying t... See more

Company replied


Company details

  1. Furniture Wholesaler

Written by the company

Willis & Gambier’s bedroom and dining furniture collections are stylish and beautifully made. Designed with the needs and demands of 21st century life in mind, each collection has been carefully crafted capturing its own unique lifestyle. Encompassing classic, modern, revival and casual styles there is a collection to complement any home and setting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

183 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(183)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional quality and great design.

Exceptional quality and great design.

18 January 2026
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your lovely feedback! We’re so pleased to hear you’re happy with the quality and design. Enjoy your beautiful furniture!

Rated 5 out of 5 stars

Excellent pieces

Excellent pieces, great quality

18 January 2026
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your kind feedback! We’re delighted to hear you’re happy with the quality of the pieces. Enjoy your furniture!

Rated 5 out of 5 stars

Ordered the casera bed

Ordered the casera bed, delivery was quick and fantastic quality, stunning design and great quality.
Would definitely recommend.

12 January 2026
Unprompted review
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Reply from Willis & Gambier

Thank you for your lovely review! We’re delighted to hear you’re so pleased with the Casera bed and that the delivery, design, and quality all impressed. Thank you for the recommendation — it’s greatly appreciated!

Rated 5 out of 5 stars

Such incredible furniture

Such incredible furniture, highly recommend. My personal favourite is the Sorrento dining range.

18 January 2026
Unprompted review
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Reply from Willis & Gambier

Thank you so much for your lovely feedback! 🌟 We’re delighted you love the furniture, and it’s great to hear the Sorrento dining range is your personal favourite. Thank you for the recommendation — it really means a lot to us!

Rated 5 out of 5 stars

Purchase the Toulon dining set and it’s…

Purchase the Toulon dining set and it’s absolutely stunning will be buying more from this range

18 December 2025
Unprompted review
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Reply from Willis & Gambier

Thank you so much for your lovely feedback! We’re delighted to hear you love the Toulon dining set and think it’s absolutely stunning. We look forward to helping you add more pieces from the range in the future!

Rated 1 out of 5 stars

Willis and Gambier YES, Bedstar and Birlea No

Please allow me to be clear, my review is not about the Outstading beauty and quality of the Willis and Gambier furniture piece’s I recently added to my collection.
No this review to make member’s of the Public aware of who not to purchase their Willis and Gambier products through.
I looked through the Internet on infamous Black Friday and found the Ivory Collection Double Wardrobe and 8 Drawer Chest of Drawers being offered through a Company called Bedstardirect.co.uk who supply through a furniture wholesaler called Birlea.
WOW what a big mistake, delivery arranged and confirmed for Monday 8th Dec 2025, so I took day of work to receive items, come the 8th no delivery, no communication to advise what had occurred. I called Bedstar who contacted Birlea the Supplier and who was delivering the items. Advised that an error had occurred and items not getting delivered till next day !! When what a waste of my day off. When the “so called “ Fully Trained Delivery Technicans arrived the next day to deliver to “ any room of my choice “ they were thoroughly Unprofessional and quite rude to my unwell disabled wife !! They managed to deliver the 3 boxes that make up the Double Ivory Wardrobe, however simply dropped the 8 drawer chest of drawers in the middle of my entrance hall stating they didn’t have to take it to the bedroom it was only required to be in the door !!
Many emails to Bedstar and photo’ s of stairs and images of actual measurements later I was advised that Birlea would contact me to arrange to return and “ try “ to move the chest of drawers upstairs to my wive’s bedroom.
Sorry but enough is enough, I wouldn’t trust the Birlea delivery team back in my home and don’t think they should be allowed to deliver high end quality goods. To be honest I wouldn’t let them deliver a Pizza. I have now arranged at my own cost to have a true team of local furniture delivery professionals move said chest of drawers to its required destination, ie upstairs in wives bedroom.

Moral of all this would be YES do purchase Willis and Gambier furniture, it’s really fantastic quality and so well built, just check who you buy it from and avoid Bedstar and more importantly any Retailer that uses Birlea to supply your order.

9 December 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you faced with delivery — we completely understand how frustrating this must have been for you and your wife.

Just to provide some clarity, Birlea and Willis & Gambier are part of the same company, and we take all feedback seriously, especially when it relates to delivery partners or customer care. The experience you’ve described is not the standard we aim to deliver.

We’d really appreciate the opportunity to look into this further and address what went wrong. If you’re willing, please get in touch with us directly so we can review your order details and ensure appropriate follow-up is taken with the team involved.

We’re glad to hear you love the Willis & Gambier furniture itself, and we’re genuinely sorry that the delivery process let you down. Thank you again for bringing this to our attention — your feedback helps us improve, and we hope we can restore your confidence in us.

Rated 5 out of 5 stars

This is a great experience

This is a great experience. Our diner table is better than its pictures. Thank you.

4 December 2025
Unprompted review
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Reply from Willis & Gambier

Thank you so much for your lovely feedback! We’re delighted to hear your dining table exceeded expectations — that’s exactly what we hope for. Enjoy your beautiful new piece!

Rated 5 out of 5 stars

Good quality furniture …

Have wanted Willis and Gambier furniture for a long while. Nicky Cornell company were very competitive in price and very good with communication. Delivery was very good (in a 2 hour slot). The furniture is stunning and very well made.

1 December 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your wonderful feedback! We’re delighted to hear you’ve been looking forward to owning Willis & Gambier furniture and that the experience lived up to your expectations. It’s great to know the communication, delivery, and quality all impressed — enjoy your beautiful new pieces!

Rated 5 out of 5 stars

Stunning furniture

Stunning furniture, just wish I could afford to refurnish my whole house 😆

6 December 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your lovely review! We’re thrilled you think the furniture is stunning. We’d love to help you refurnish the whole house one day — until then, we’re so glad you’re enjoying your new piece!

Rated 5 out of 5 stars

Expert service and delivery

Expert service and delivery . Even to the exact expected time of delivery . Great product .

24 November 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your kind feedback! We’re so pleased to hear you were happy with the service, precise delivery, and the product itself. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

I absolutely love my new headboard-…

I absolutely love my new headboard- it’s exactly what I wanted. Delivery was great too- thank you!

28 November 2025
Unprompted review
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Reply from Willis & Gambier

Thank you so much for your lovely review! 💛 We’re delighted to hear you love your new headboard and that delivery went smoothly. Enjoy your beautiful new addition!

Rated 5 out of 5 stars

Love the furniture fits perfectly very…

Love the furniture fits perfectly very classy and the two delivery drivers were wonderful put in situ and took away all rubbish boxes etc . Very impressed with furniture and service from sale to delivery. Well done and thank you

18 November 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you so much for your lovely feedback! We’re delighted to hear the furniture fits perfectly and that our delivery team took great care of everything for you. We’re thrilled you’re impressed with both the furniture and the service — thank you for choosing us!

Rated 5 out of 5 stars

Beautiful Cannes Collection!

Delighted with our recent dining room table and chairs set, the quality is superb, great communication from the moment of ordering and quick delivery. Very pleased, highly recommend and will certainly be using Willis & Gambier again!

12 November 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your wonderful feedback! We’re delighted you’re so pleased with your new dining set and that everything from ordering to delivery went smoothly. Your recommendation means a lot, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

The customer service with this company…

The customer service with this company is brilliant first time buying from them but they were absolutely brilliant so helpful and the website is so clear and easy to understand. The furniture is so stylish and has brightened up the whole room. And my friends were all asking were I got it from

13 October 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your wonderful feedback! We’re so happy to hear your first experience with us was such a positive one and that you love the stylish new furniture. It’s great to know it’s brightened up your room — and thank you for spreading the word!

Rated 5 out of 5 stars

Excellent craftsmanship

I bought two beautiful Willis & Gambier bedside cabinets and I’m absolutely thrilled with them. The quality of the wood is excellent, and the off white colour is just right , soft and elegant without being too stark. The wooden tops are gorgeous too. This is the second time I’ve bought Willis & Gambier furniture and, once again, I wasn’t disappointed. The craftsmanship is superb and the pieces feel really well made. Highly recommend!

6 October 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you so much for your wonderful review! We’re delighted to hear how much you love your new Willis & Gambier bedside cabinets and truly appreciate your continued trust in our furniture. It’s great to know the craftsmanship and finish met your expectations once again — enjoy your beautiful pieces!

Rated 5 out of 5 stars

Our new sideboard.......

With a large choice of sideboards available we looked to buy a quality unit with a classic style. We choose the Willis & Gambier as a beautifully designed unit as it defined the style we were trying to achieve, and we are delighted with our purchase.

3 October 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your lovely feedback! We’re thrilled you chose Willis & Gambier for your new sideboard and that it perfectly suits your style. It’s wonderful to hear you’re so happy with your purchase — enjoy your beautifully designed piece!

Rated 4 out of 5 stars

Fabulous bedhead and bedside tables

Fabulous bedhead and bedside tables, as described. Gave this four stars rather than five as it said it was Ivory and it is Cream. We still love it. Very good quality and so smart. Easy to put up on the bedhead. Note, it's quite heavy.
Please produce an white or off-white version of this; I think it will sell well, and I'll be the first to buy it!

16 September 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your lovely feedback! 💛 We’re so pleased you love your new bedhead and bedside tables and found them to be great quality. We appreciate your note about the colour — your feedback helps us improve. Enjoy your beautiful new pieces!

Rated 5 out of 5 stars

We had already a bedroom fitted out…

We had already a bedroom fitted out with Willis & Gambier furniture. As it was amazingly quality it made sense to get our new furniture through them. Was not disappointed,top quality and worth every penny.

17 September 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your continued trust in Willis & Gambier! We’re delighted to hear you’ve furnished another bedroom with us and that the quality lived up to your expectations once again. Your support means so much — enjoy your beautiful new furniture!

Rated 5 out of 5 stars

Customer service was fabulous and very…

Customer service was fabulous and very easy. Delivered on time and quality was brilliant

5 September 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thank you for your kind words! We’re so pleased you found our customer service helpful, delivery smooth, and the quality brilliant. Enjoy your new furniture!

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