William Giles Reviews 

171
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

Delivery was quick and very happy with the everyday trousers I received. Great service all round will definitely be purchasing again soon

Rated 1 out of 5 stars

Saw a lot of these brand on TikTok and thought I’d order a tracksuit. £130 order placed soon approaching 2 weeks ago. Haven’t received any updates on dispatch or delivery. Have sent messages on instag... See more

Rated 4 out of 5 stars

Items did take longer than expected to arrive (approx 2 weeks) however after messaging on social media found out there was a delay in distribution due to bad weather and once it was posted delivered... See more

Rated 1 out of 5 stars

Riding a very fine line toward being an outright scam company. Ordered in late December and haven’t received anything by April. Contacted the seller multiple times and later to request a ref... See more

Company details

  1. Clothing Store

Written by the company

British fashion label.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

171 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

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2.6

All reviews

(171)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

My first purchase of a T-shirt n shorts…

My first purchase of a T-shirt n shorts came perfectly fine,
My 2nd order however was mad, I put literal one of everything in my basket, some items even 2- I went to pay and it only took £40, I’m not sure what for- so I had to put it all in the bag again and pay for it again!!-which was long finding out if I should’ve or not because the dodgy purchase just before,also I’ve not been able to use any of the delivery/first time purchase codes?? In addition to the codes after I’d placed all 3 of my orders I got a email to say T-shirts can be sold for £30..???- Good Quality tho✌️👌

2 August 2022
Rated 1 out of 5 stars

Damaged, not refunded, then blocked

Cargos turned up damaged as button wasn’t attached.

When I spoke with them on Instagram they apologise and said they would refund.

I have returned the items but now they’ve blocked me on Instagram.

So I’m £50 out of pocket without the item.

Which is a shame because I liked the i teams and would have spent much more than £50

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Worth every penny

Product quality is unreal, the team even replied to me quickly and got my order out as early as possible.

Worth every penny, will use again without a doubt

16 May 2022
Rated 1 out of 5 stars

Sent a return for an order purchased in…

Sent a return for an order purchased 2 months ago, since it arrived back at their office they didn’t send a refund or an exchange and wasn’t responding to emails, low tier shady overpriced business

2 May 2022
Unprompted review
Rated 5 out of 5 stars

Great brand, top service, top quality!

Great quality materials used and also very good customer service, the size I ordered was a tad too big so I asked for an exchange and they were able to deal with it very quickly and within a week I had my new size! 10/10

26 April 2022
Unprompted review
Rated 1 out of 5 stars

Very poor

Ordered over a week ago and still haven’t heard anything about my order. Tried to contact them via email and social media and I’ve still had no help locating my order.

21 March 2022
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Reply from William Giles

Hello Arri,

Thank you for taking the time to leave a review.

Looking at your order summary now and it shows you was refunded. We are sorry for the delay in receiving your product in the first place.

Although disappointed that a 1 star review was left, we hope to see you again as a customer. We are a small company learning and improving all the time.

All the best,
WILLIAM GILES

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