You get what you pay for , and with Wilderness motorhomes , it’s quality and service. Great staff, professional and welcoming Great motorhome equipped with everything you needed. Great spec... See more
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The flexibility of a motorhome is a great advantage compared to renting a car and stays at hotels. We did rent a Wilderness „double“ camper that was well equipped and accompanied us well over a total... See more
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Great service. Good driving experience and really capable vehicle in mountains as well as gravel roads. Comfortable campervan. Wilderness will also book ferry for you. Let them :-) Would have li... See more
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Great experience. We rented a motorhome for 3 weeks in October 2025. Wilderness were great. We picked up the motorhome in Auckland and worked our way down the north and south islands dropping it of... See more
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Company details
Written by the company
Holidays are unique opportunities to build memories for a lifetime. At Wilderness, our business is all about helping you collect remarkable moments with those you love. Our premium German motorhomes are a cut above the average rental vehicle because we want you to explore New Zealand in luxury - just as the many discerning Kiwis who own their own German motorhomes are used to. When you travel with us, we’ll help you get off-the -beaten-track with our ‘no road restrictions’ policy. Plus, you’ll get exclusive access to our curated collection of secret camp spots around NZ. Our 4.9 out of 5 rating from more than 500 Google reviews is testament to the fact we keep delivering an extraordinary experience time after time.
Contact info
11 Pavilion Dr Airport Oaks, 2022, Auckland, New Zealand
- +64 9 255 5300
- bookings@wilderness.co.nz
- wilderness.co.nz
4.7
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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They are Excellent, just book with them!
Excellent service from booking online, pickup and drop off. We did a lot of research on choosing our motorhome provider and Wilderness came out on tops for us and the online reviews really helped. They were very accommodating over email to answer all our questions and assist with our booking. Pickup was super smooth and the motorhome itself was of excellent quality throughout and seamless to drive. Likewise drop off was was seamless. The Wilderness crew are just so helpful, friendly and professional and always there to answer any questions you may have. On the road support is also really efficient if you do encounter any issues and they are keen to ensure nothing disrupts your holiday.
16 March 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Sabrina,
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that your experience with Wilderness Motorhomes, from booking to dropoff, exceeded your expectations.
We take a lot of pride in providing excellent customer service, and we're glad our online presence and email communication helped you choose us for your adventure. It's always rewarding to know our friendly and professional team members were able to answer your questions and make the rental process smooth.
We're also happy to hear the motorhome itself was top-notch and provided a comfortable and seamless driving experience throughout your trip. Knowing our on-road support was efficient and helped ensure a stress-free holiday is fantastic!
We strive to create remarkable experiences for our guests, and your kind words motivate us to keep providing exceptional motorhome rentals and service. We hope to welcome you back on your next New Zealand adventure!
Nga mihi, Team Wilderness
Fantastic company from pick up to…
Fantastic company from pick up to returning the motorhome back to base. Motorhome was a pleasure to drive and live in for a month. Cannot praise Wilderness enough particularly Javier pazo Ramirez in Auckland - he is a massive asset to the company, and James at Christchurch. I wouldn’t use any other company
16 May 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Dawn,
Thank you for choosing Wilderness Motorhomes for your adventure, and for taking the time to share your feedback! We're happy to hear that you had a fantastic experience from start to finish.
Javier and James are indeed invaluable members of our team, and we'll be sure to pass along your compliments to them. Providing exceptional service and ensuring our guests have an unforgettable journey is what we strive for.
We're delighted that you found the motorhome both comfortable and enjoyable to drive during your month-long adventure. Your satisfaction is our top priority, and we're honoured that you wouldn't consider using any other company for your future travels.
We look forward to welcoming you back for your next Wilderness exploration!
Nga mihi, Team Wilderness
Outstanding experience from beginning to end!
Earlier this year we toured both the North and South Islands for 55 days in a superb Wilderness Double for 4 motorhome. The handover from Thomas at Auckland and our return with James at Christchurch were excellent. This is our 3rd hire from the UK with Wilderness and we have just booked our 4th! We can't rate or recommend Wilderness highly enough. If you want a great customer experience in a reliable, clean, well appointed and comfortable motorhome, Wilderness is the rental company for you.
15 March 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Elaine,
Thank you for your glowing review and for choosing Wilderness Motorhomes for your New Zealand adventures! We're thrilled to hear that you had an outstanding experience from start to finish during your 55-day tour of both the North and South Islands in our superb Wilderness Double for 4 motorhome.
It's fantastic to know that Thomas in Auckland and James in Christchurch provided excellent service, ensuring a smooth and seamless rental experience for you. We deeply appreciate your loyalty as a repeat guest, and we're honoured that you've entrusted us with your travel arrangements not just once, but multiple times.
Your recommendation means the world to us, and we're delighted to hear that you've already booked your fourth hire with Wilderness. Rest assured, we're committed to maintaining the highest standards of reliability, cleanliness, and comfort in all our motorhomes to ensure that every journey is a memorable one.
Thank you again for your kind words and for being a part of the Wilderness Motorhomes family. We can't wait to welcome you back for another unforgettable adventure!
Nga mihi, Team Wilderness
Wilderness Motorhomes New Zealand
It was our first time in New Zealand and with a motorhome. Wilderness supplied an excellent vehicle and a great handover to us. Customer service was superb throughout our month long holiday with a couple of minor issues dealt quickly and with no drama. Highly recommend this company
6 April 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Shaun,
Thank you so much for your kind words! We're happy to hear that your first experience in New Zealand and with a motorhome was a memorable one. It's great to know that you found our motorhome and handover process to your satisfaction, and that our customer service team could assist you promptly and effectively during your month-long holiday. We truly appreciate your recommendation and hope to welcome you back for another adventure in the future.
Nga mihi, Team Wilderness
5 stars for customer service from pick…
5 stars for customer service from pick up to drop off and throughout.
We were a family of 4 (couple with 2 young kids) on the road for two weeks with Wilderness' Fiat Ducato 7.4m motorhome. Motorhome was in top condition, very clean. Driving experience was excellent throughout. Had my mirror clipped by another camper driving too close to my lane, the staff on the phone were super helpful and arranged for a new mirror to be delivered in Queenstown at a mechanics'. We also stupidly locked ourselves out, they immediately arranged for the AA to come and open up for us. With any issue, they always followed up to make sure any issues we had were resolved. Wilderness is at a premium to other companies, but honestly, given the service and the quality of the van, it was worth every penny. Plus how many times are you going to do such a trip to the South Island?
13 April 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Makis,
Thank you for your wonderful review! We are thrilled to hear that you and your family had such a positive experience with Wilderness Motorhomes. It's fantastic to know that our customer service met your expectations from start to finish and that our motorhome provided a comfortable and reliable home on the road for your two-week adventure.
We're glad to hear that our team could quickly assist you with the mirror replacement and the lockout situation. Your safety and convenience are our top priorities, and it's great to know that our team could effectively support you during your trip.
We truly appreciate your recognition of the quality and service we strive to provide. We agree, a South Island road trip is a special adventure, and we're honoured to have been part of your memorable journey. Thank you for choosing Wilderness and for your kind words. We hope to welcome you and your family back for another adventure in the future!
Nga mihi, Team Wilderness
Great service at pick up and return.
Great service at pick up, comprehensive walk through of vehicle prior to departure, vehicle well prepared an clean. vehicle performed beyond expectation for our 10 day trip, comfortable and well appointed, thoroughly recommended.
22 April 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora John,
Thank you so much for your wonderful feedback! We’re happy to hear that you had such a positive experience with our service. It’s great to know that you found the pickup process smooth and our motorhome walkthrough comprehensive. We take pride in ensuring our motorhomes are well-prepared and clean for your journey. We’re delighted that the motorhome exceeded your expectations and provided comfort throughout your 10-day trip. Your recommendation means a lot to us. We look forward to welcoming you back on your next adventure!
Nga mihi, Team Wilderness
Family Adventure of a lifetime in New Zealand
Our family embarked on a memorable journey through the breathtaking landscapes of New Zealand, and renting a motorhome was undoubtedly the best decision we made for our trip. From start to finish, our experience with the wilderness motorhome exceeded our expectations.
Firstly, the convenience of having our accommodation on wheels cannot be overstated. With two young children in tow, having a comfortable and familiar space to retreat to after a day of exploring was invaluable. The motorhome provided all the amenities we needed, from a fully-equipped kitchen to cozy sleeping quarters, ensuring that our family felt right at home throughout the journey.
Moreover, the flexibility it offered was unparalleled. We had the freedom to chart our own course, discovering hidden gems and scenic spots off the beaten path. Whether it was stopping for a spontaneous picnic by a tranquil lake or waking up to a breathtaking sunrise over the mountains, every moment felt like a new adventure waiting to unfold.
Wilderness motorhome itself was in pristine condition, well-maintained and clean, providing us with peace of mind throughout our travels. The rental company's customer service was exceptional, with friendly staff who were readily available to assist us with any queries or concerns.
One of the highlights of our trip was the sense of closeness it fostered among our family. Spending quality time together, sharing meals, playing games, and marveling at the beauty of nature created memories that will last a lifetime.
In conclusion, renting a motorhome for our family trip to New Zealand was an absolute game-changer. It allowed us to experience the country in a unique and unforgettable way, creating cherished memories that we will forever treasure. If you're planning a family adventure in New Zealand, I wholeheartedly recommend Wilderness Motorhome for the journey of a lifetime
Merwin
2 April 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Merwin,
Thank you so much for sharing your wonderful experience with Wilderness Motorhomes! We are thrilled to hear that your family adventure in New Zealand was such a memorable journey and that our motorhome contributed to making it truly special.
We understand the importance of comfort and convenience, especially when travelling with young children, and we are delighted to know that our fully-equipped motorhome provided a cosy and familiar retreat for your family. It’s fantastic to hear that you found everything you needed on board and felt right at home throughout your travels.
The flexibility to explore at your own pace and discover hidden gems is one of the greatest benefits of motorhome travel, and we’re glad you enjoyed spontaneous picnics and stunning sunrises in some of New Zealand’s most beautiful spots. It sounds like you made the most of every moment, creating unique experiences and memories.
Our team takes great pride in maintaining our motorhomes to the highest standards, and it’s wonderful to hear that you found your motorhome in pristine condition. Exceptional customer service is at the heart of what we do, and we’re pleased that our team members were able to assist you whenever needed.
The bond and closeness that develop during a family road trip are truly priceless, and we’re happy that your motorhome adventure fostered such cherished moments.
Thank you once again for choosing Wilderness Motorhomes and for taking the time to share your story. We hope to welcome you and your family back for another adventure in the future!
Nga mihi, Team Wilderness
This is the 3rd time we had used…
This is the 3rd time we had used wilderness and we wouldn’t use anyone else. The service is always great, friendly staff from start to finish, if there is a problem it is sorted quickly. Well equipped vans and extremely comfortable. Feel very safe using wilderness knowing they have your backs. Will definitely be using them again.
12 March 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Wendy,
This is such a lovely review, thank you! And thank you for choosing Wilderness for all of your trips! We're happy to hear that you've had such positive experiences with us. We look forward to welcoming you back for your next adventure!
Nga mihi (Thank you very much), Team Wilderness
A Pleasure to Deal With
We had a fantastic experience with Wilderness, both at pick-up in Christchurch (special mention to the enthusiastic & helpful Manus) & at return in Auckland 3 weeks later. Any issues were dealt with in a swift & professional manner, both before pick-up & during our trip. Our 2-berth van (Dame Kiri) was perfect for us, as where all the items provided which were all high quality, including brand new camp chairs & BBQ. I can’t speak highly enough of the service we received from Wilderness & wouldn’t hesitate to use them again, which we hope to do in the future.
13 February 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora KD,
Thank you so much for taking the time to leave such a fantastic review! We're absolutely thrilled to hear that you had a wonderful experience with Wilderness Motorhomes, from pickup with Manus in Christchurch to dropoff in Auckland.
We pride ourselves on providing excellent customer service and ensuring our guests have a smooth and enjoyable adventure. We're glad to hear Manus' enthusiasm and helpfulness made a positive impact on your trip. We'll be sure to pass on your kind words to him!
It's great to know that "Dame Kiri," perfectly suited your needs, and that the high-quality items we provide, including the brand new camping chairs and BBQ, came in handy.
We truly appreciate your recommendation and would love to welcome you back on another Wilderness adventure in the future.
Nga mihi, Team Wilderness
Amazing motorhomes and service
If you are looking for 5 star accommodation and service then you won’t go wrong with Wilderness. I can’t fault anything, the team in Christchurch were so welcoming, went through everything on the motorhome and we were on our way. We took the VIP package which meant we had no worries if the motorhome got damaged. We were careful ourselves re driving and parking but it only needs someone else to not be careful! We got a large stone chip in the windscreen from a passing lorry, I contacted the support team and they were fabulous.
It was our first time in a motorhome and we were in New Zealand for 3 and a half weeks and I am so glad we went with Wilderness, it was worth every penny. Thank you to all the team.
20 February 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Lyn,
Thank you so much for taking the time to leave such a fantastic review! We're absolutely thrilled to hear that your experience with Wilderness Motorhomes was 5-star all the way, from the warm welcome by our Christchurch team to the smooth sailing with the VIP package.
We understand the peace of mind that comes with worry-free travel, and we're glad the VIP package provided that for you, especially with the unfortunate stone chip incident. It sounds like our onroad and support team came through for you as well, which is fantastic to hear!
We're especially happy to know this was your first motorhome adventure and that New Zealand exploration with Wilderness was everything you hoped for. 3 and a half weeks sounds like an incredible trip – we can only imagine the memories you created!
Thank you again for your kind words and for choosing Wilderness. We look forward to helping you create more unforgettable adventures in the future!
Nga mihi, Team Wilderness
Another great customer service from…
Another great customer service from Wilderness. Motor home was well presented and a great way to enjoy the North Island.
5 March 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora David,
Thank you for your wonderful feedback! We're thrilled to hear you had another great experience with our customer service. It's fantastic to know that the motorhome was well presented and added to your enjoyment of the North Island. We appreciate your continued support and look forward to serving you again on your next adventure.
Nga mihi, Team Wilderness
Very friendly and helpful staff
Very friendly and helpful staff, motorhome was quite new and very comfortable.
10 March 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Andrew,
Thank you for your kind words! We're thrilled you found our team friendly and helpful, and that the motorhome was comfortable. We appreciate your feedback and hope to welcome you back for another adventure.
Nga mihi, Team Wilderness
Awesome van /Awesome service
Great camper van and awesome service from the Christchurch team. Had a few questions while on the road and got answers back straight away - most helpful!
28 February 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Jackie,
Thanks for your kind words! We're thrilled you enjoyed our motorhome and appreciated the service from our Christchurch team. It's great to hear that we could assist you promptly on the road. We look forward to welcoming you back for more memorable journeys 😊🚐
Nga mihi, Team Wilderness
CamperVan was amazing
CamperVan was amazing! Service was even better. Had some issues the first day figuring out acceleration with the van and the service department was phenomenal assisting us. Near the end of our journey we clipped a bush in a campground and broke a running light on the rear of the coach. We carried the VIP insurance and after emailing Wilderness and then upon return of the Van they were nothing but amazing! No questions asked and no making us feel awful for what transpired. Great experience with everyone we came into contact with. Will definitely use them again next time we are in NZ!
3 March 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Todd,
Thank you so much for taking the time to share your fantastic experience with Wilderness Motorhomes! We're thrilled to hear that you loved the motorhome and that our team was phenomenal in assisting you ❤️
We're also happy to hear that the VIP insurance provided peace of mind during your trip. We understand that accidents happen, and our aim is to make the resolution process as smooth as possible 😊
We can't wait to welcome you back to Wilderness in the future! 🚐
Nga mihi, Team Wilderness
First time motorhomers
We hired the double for 4 to give us extra space on our two week tour of the South Island and didn’t disappoint. The van was a dream to drive and handled everything on our 2600 km adventure.
The living space was well laid out with a large fridge meaning shopping trips could be minimised. The bed was comfortable, the extra towels supplied were useful and the toilet/shower equipment more than adequate. I think compared to other vendors Wilderness were really good value for money. We did have one issue while away, but this was dealt with on the run, and very quickly by Hayden from Eco Plumbing in Wanaka.
All in all a great holiday with a different, fantastic view to wake up to almost every day.
26 February 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Neil,
Thank you so much for taking the time to share your wonderful feedback about your recent experience with Wilderness Motorhomes! We are thrilled to hear that the Double for 4 lived up to your expectations and provided the perfect home base for your 2600 km South Island adventure 🚐
It's great to hear that the spacious layout, large fridge, comfortable bed, and additional amenities enhanced your trip. We also appreciate your acknowledgement of the quick and efficient resolution of the issue you encountered while on the road ❤️
Thank you again for choosing Wilderness Motorhomes. We look forward to welcoming you back for another adventure in the future! 😊
Nga mihi, Team Wilderness
Incredible experience.
Awesome vans (the only way to see NZ) but most importantly, the high touch, personalized service of the staff at Wilderness Motorhomes was unsurpassed and we felt completely welcomed. The orientation to our van was excellent. Our van (Compact Plus size) performed very well on the narrow, steep, curvy roads of the South Island. It was all we needed for the two of us for our 1700 miles of travel over 17 days, staying mostly in Freedom Camps. The communication we received prior to our arrival, coupled with orientation upon our arrival, prepared us well for the adventure. Don’t wait!! Do it.
20 February 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora TJ,
Thank you so much for your heartwarming feedback! We're thrilled to hear that you had an incredible experience exploring New Zealand with one of our Compact Plus motorhomes. It brings us immense joy to know that our motorhome played a vital role in making your journey through the South Island memorable ❤️
Your praise for our communication and orientation process is especially valuable. We believe in providing our guests with all the information and support they need to have a safe and enjoyable adventure, and it's rewarding to know that you found it helpful 😊
Should you decide to embark on another journey, we look forward to welcoming you back for another unforgettable experience 🚐
Nga mihi, Team Wilderness
Fantastic
It was our first ever experience of a motor home holiday, the Wilderness motor home that we hired was fantastic.It was clean , well equipped and very easy to understand when it came to the every day running of the vehicle. A big thank you to all of the staff at wilderness who helped us plan our trip booked the ferry, moved the ferry booking and for calling to make sure everything was going well on our journey.
We plan to return to NZ at some point and when we do there’s only one company that we will be calling on to rent our motor home.
12 February 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora Steven,
Thank you so much for taking the time to share your wonderful experience with Wilderness! We are thrilled to hear that your first motorhome holiday was a fantastic one 🚐
It warms our hearts to know that you found our motorhome clean, well-equipped, and easy to navigate for your everyday needs. Our team takes great pride in maintaining the highest standards for our motorhomes, ensuring a comfortable and enjoyable journey for our guests. It's also fantastic to hear that our team's efforts made a positive impact on your experience 😊
We look forward to the day you return to New Zealand, and when that time comes, we'll be more than happy to welcome you back to Wilderness Motorhomes ❤️
Nga mihi, Team Wilderness
Not a great experience from what we believed to be a premium product.
We are experienced motorhomers and therefore know that sometimes things can go wrong.
Nothing prepared us for what we discovered when using one of their vans for 3 weeks in January 2024.
A great deal of road rash (damage) to the exterior of the van. A failing handbrake and squeaking wheel hub added to our annoyance. Filthy pots, pans, cutlery and dishes followed by threadbare broken outdoor chair and disgusting grease covered and broken table. Privacy curtains were dirty and the velcro straps kept failing resulting in them flapping constantly whilst driving and occasionally blowing around in front of the driver!
The toilet cassette leaked and stank. It had clearly never been given a thorough clean and even the supplied blue tabs failed to control the smell. The rear air vent cover kept falling off, sometimes whilst sleeping in the van.
Wilderness admitted that this van was scheduled to be retired but Covid had delayed this.
I believed Wilderness to be a premium product but was very disappointed with the poor quality and condition of this van.
Their on road team did their best to help but the overall experience cast a huge cloud over what should have been a trip of a lifetime.
We had to negotiate hard with Wilderness and eventually got our money back but this took nearly 3 weeks for the refund to be paid!
5 January 2024
Unprompted review
Reply from Wilderness Motorhomes
Hello Christopher,
We deeply regret that your recent trip didn't match the high standards we set for ourselves and strive to deliver to every one of our guests. Making sure our guests have fantastic holidays is what fuels our passion every day and, as you can see from our many other reviews, we pride ourselves in delivering great customer service.
However, your experience has shown us gaps in our service delivery. We have carried out a full investigation to identify where things went wrong and to prevent similar situations from occurring in the future. We are fully committed to addressing those gaps so that no other guests have to experience disruption, frustration and disappointment as you did. Your feedback will help us learn and grow as a team.
We are very sorry that you didn’t get the holiday you deserve and hope that one day you will return to NZ and we can deliver a motorhome holiday for you that’s truly memorable for all the right reasons.
Ngā mihi
Mary and the Wilderness Team
We hired a motorhome from Wilderness…
We hired a motorhome from Wilderness for a month collecting it in Christchurch and dropped back at Auckland. We had a really good thorough run through everything with one of the team. The camper was very well fitted out, we did book the VIP package so everything was included. They also rearranged our crossing between islands. The camper did breakdown on the 2nd day, we phoned the assistance number and without a quibble, they delivered a new replacement van later that day. The quality of the camper was excellent and was very new. We did unfortunately bump the back corner when reversed into a bench, however they were very good. In every contact we had they were so happy and helpful and nothing was too much trouble. We had a great trip and if we ever return we would definitely use them again and wouldn’t hesitate to recommend them.
31 January 2024
Unprompted review
Reply from Wilderness Motorhomes
Kia ora,
Thank you so much for taking the time to share your experience with Wilderness. We are delighted to hear that overall, you had a positive and enjoyable trip 😊
We appreciate your kind words about our thorough orientation process and the quality of our motorhomes. It's fantastic to know that our team's assistance in rearranging your island crossing and promptly replacing the motorhome contributed to a smooth and hassle-free journey 😊
It's heartening to know that every interaction you had with our team left a positive impression. We strive to provide excellent customer service, and we are thrilled that you found our team happy, helpful, and willing to go the extra mile.
We truly value your recommendation and look forward to the possibility of serving you again if you decide to return for another Wilderness adventure 🚐
Nga mihi, Team Wilderness
Amazing experience and service
Amazing experience and service
The team at Auckland were really friendly and helpful (as motorhome novices we needed it). Quality of the Motorhome was high and we had a brilliant two weeks. We bought the VIP package which was really helpful as you get everything you might need and no excess which was handy when I hit a lamppost reversing (wally!). The folks at Wilderness were super helpful and were not the least bit negative.
When we returned to Christchurch again the team were super helpful and when we left our passports in the safe of the motorhome they organised a courier so they could catch us up.
21 December 2023
Unprompted review
Reply from Wilderness Motorhomes
Kia ora James,
Thank you for sharing your incredible experience with Wilderness! 😊 We're thrilled to hear that your two weeks exploring New Zealand were filled with brilliant moments and high-quality service from our Auckland and Christchurch teams. We're glad that you managed to get your passports in time and hope to see you again next time for another Wilderness adventure 🚐
Nga mihi, Team Wilderness
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