Good communication every step of the way. We had the temporary WiFi for 2 weeks which was a great help due to working from home, though there were times where it dropped and had to restart the comput... See more
Company replied
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Review summary
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Did not work for me, returned for a refund but still got charged over £10 for admin and postage charges. Thought that was very unprofessional given that their service did not work for me at all. *Upd... See more
Company replied
Can't fault anything, good communication before ordering, arrived a day early. Was using for a week on a caravan holiday in wales, they checked the signal before ordering to make sure it was suitable.... See more
Brilliant service the WiFi worked perfectly. Brilliant communication when I emailed asking questions staff very friendly they answer quickly. I’d definitely recommend them if you need temporary WiFi.... See more
Company details
Written by the company
Hire Temporary Wifi internet device to get short-Term internet in the United Kingdom. Wifi Hire provides you with wifi internet device rental for home and business.
Contact info
United Kingdom
- wifihire.co.uk
4.2
Great
303 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Very disappointing service
I would give it zero stars.
I hired a wifi device as I don't have Internet connection at the moment and have very poor phone signal.
I did tell them that.
The device costed £60 for 10 days and was absolutely useless.
I received no help and was told no refund could be issued.
18 September 2025
Unprompted review
Reply from Wifi Hire
Hello Maria
Thanks for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.
This has been investigated, and I can see this is an ongoing hire. I can also see from the customer support thread that you contacted the customer service team to inform them about accessing low speeds at the location where the device is being used.
I can see from the communication that the data network assigned to you is the best available network for your current location because all other data providers operating at that location are experiencing telecom mast failures, and the customer service team had explained they would have sent a replacement device on a different network, but given all other network services are experiencing issues at that location, that was the current best network.
I can also see the customer service team member asked if you wish to keep using the device and you confirmed to the team member that you will keep using the device until your hire ends.
I can see from the customer service inbox that you have extended your hire for a longer period.
We apologise for any inconvenience experienced.
Kind regards
Wifihire.co.uk
I didn't know a service like this…
I didn't know a service like this existed before I needed it and my experience with WifiHire was great and I would use them again. They did what they said they would and although hiring wifi is not cheap, it was worth it.
5 September 2025
Surprisingly beneficial!
I didn’t know what to expect as I hadn’t heard of even hiring WiFi before. Seeing mixed reviews online made me cautious, but it actually worked out great. We hired one for an event so that Stallholders could connect and make payments for customers. Testing the signal by placing it in different areas of the venue beforehand worked great - allowed us to find the best spot to place it. Would use again.
5 September 2025
Did not work for me
Did not work for me, returned for a refund but still got charged over £10 for admin and postage charges. Thought that was very unprofessional given that their service did not work for me at all.
*Update 11.09 - Refund received. Many Thanks. Suggestion to others, make sure there is adequate coverage where you intend to use the device.
27 August 2025
Unprompted review
Reply from Wifi Hire
Hi Big G,
Thanks for taking the time to give us your feedback. We sincerely apologise for any inconvenience experienced.
This has been looked into, i can see you contacted the customer service team regarding not being able to access the internet in your location.
I can also see from the email thread that a customer service team member investigated the network coverage in the location where the device was being used and it seems the network issue in the location had not been flagged by the data carriers system. Unfortunately other networks had poor coverage in the location hence an alternative network on a replacement device could not be dispatched to your address.
The customer service team member informed you to post back the device for a refund of your hire but I can see from the email communication that the wrong amount was refunded to you in error and a customer service team member rectified the error and issued you the right amount
A portable internet device relies on there being a telecom mast within the area it is being used (similar to what all cell phones rely on), so when it is being used in remote locations, in areas without a telecom mast installation nearby or in areas with telecom issues affecting the mast (on the data carrier assigned to you) serving the location/local area, this can negatively impact your internet speed while you are in that local area/location.
We apologise for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
⚠️ Not Worth the Money! Unreliable Service
⚠️ Not Worth the Money – Unreliable Service!!!!!!!
I rented this portable Wi-Fi while working remotely in the UK, and it was a very poor experience. The connection was extremely unreliable—every single Teams call I had dropped, even though I was the only person using the device. For a service that costs over £50, this is unacceptable.
The device also arrived with a broken charger, meaning it wouldn’t power on. When I contacted customer service, they refused to provide a replacement charger and told me to buy one myself.
Overall, the service was unreliable, product was expensive, customer support was unhelpful, and the equipment provided DID not even work for one device connected. No idea how they have positive reviews!!!!I would not recommend this company to anyone who needs a stable internet connection.
28 July 2025
Unprompted review
Reply from Wifi Hire
Thanks for taking the time to give us your feedback. We apologise for any inconvenience experienced.
This has been looked into, I can see that you contacted us regarding not being able to charge the device and the customer service team provided support but you informed the customer service team that you had travelled and were not with the device hence they were unable to send out a replacement charging unit to your address.
I've also searched through your communication thread with the customer service team, unfortunately you didn't inform the customer service team during your hire about experiencing slow speeds at the location where the device was being used.
In situations where the device is being used in remote areas, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.
I have checked the Royal mail return tracking details page and it shows the device was returned towards the end of your hire when you returned from your trip.
Unfortunately, we were not made aware during your hire that you were experiencing slow speeds, so we were unable to investigate the issue during your hire period and dispatch a replacement charging unit and device to your address.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
Excellent Company & Service
I could not recommend Wifi Hire more! What a great service they provide. My contract with Virgin ended but I needed one more month of WiFi before moving to Australia. Virgin offered me a great deal - an 18 month contract with a penalty payment of almost GBP 600.00 if I cancelled early !! Looking around, it is almost impossible to find a company who does anything less than a 12 month contract with huge penalties if you cancel early. Then I stumbled across WiFi Hire. Such a great company to work with. I made a mistake and ordered the wrong device and they immediately reached out to check what I wanted and rectify my error. The device was delivered on the exact date I chose and I simply had to plug it in and turn it on. I had the device in my living room and I was happily streaming videos in my bedroom upstairs with no buffering or lag issues at all. I returned the device to my local Post Office with the prepaid label and my deposit was returned to me as soon as they received the device back. I am very impressed and happy that there is a company that helps with situations such as mine. I would recommend them to anyone looking for this kind of service. Thank you WiFi Hire!
21 August 2025
Unprompted review
VERY INCOMPETENT
VERY INCOMPETENT! Don’t use this company services.
The delivery was late, it was delivered the day we wanted to travel with it . I thought, the Gadget would be delivered at least 1-3 days before the day we wanted to start using it considering that I had ordered the device a week ahead of our travel date.
It was for the kids to access wifi services while mobile and the holiday places we were travelling to didn’t have WiFi services .
The gadget was dispatched to arrive on Wednesday the day we were leaving , which didn’t make sense, as our service start date was that Wednesday and the day of our departure.We left without the WIFI gadget , which was a huge inconvenience to my family, affected our plans .
The company has no contact numbers or functional support services , so there seems to be no way to contact them directly other than via emails which they won’t respond back to on time. I am not sure if they do respond.
EDITED : After the reply to my review by the Company.
I have been in contact with one of your Assistant probably an AI assistant , asking me to ask my landlord or friend to send the gadget back to them, which didn’t make any sense. Worse, trying to justify the late delivery and laying blame on me for not letting them know that they were supposed to deliver a day before for me to get the service on the day it should start. Which was weird because when I order a service it is not my duty to remind the service provider to deliver the service right on time.
The response to my review is trying to play clever, yet this reply comes after we had so much back and forth emails before.
13 August 2025
Unprompted review
Reply from Wifi Hire
Hi Tongai,
Thanks for taking the time to give us your feedback. We apologise for any inconvenience experienced.
This has been looked into. I've searched our customer service inbox, and can see this is an ongoing hire.
As a standard, devices are delivered on the start of hire date. This is highlighted :
• on the hire details pages
• on our Frequently asked Question page
• on our Delivery and return information page
• in the Hire confirmation email (email received after placing an order)"
Normally, If a customer would like a device to arrive a day before their start of hire date, they normally contact us to find out if this is possible, because as a courtesy we are some times able to get a device delivered a day before the start date (when possible).
I can see you have a communication thread ongoing with the customer service team, and they have already requested for your current accommodation address for a replacement device to be sent to you. Given Trustpilot wouldn't be an ideal place to provide customer service for an ongoing hire, i would recommend you send a reply to the customer service team , so that they can be in the best position to support you .
Kind Regards
Wifihire.co.uk
Speedy delivery and easy setup…
Speedy delivery and easy setup. Worked okay as a temporary WiFi solution while we waited for our broadband installation. Setup was simple and straightforward.
Allowed several devices to connect even Netflix on the TV.
However, the speed wasn’t great, and it turned out to be very expensive for just eight days of use.
31 July 2025
Reply from Wifi Hire
Hi Keith,
Thanks for taking the time to give us your feedback. We are glad to know that the device was able to serve as a temporary solution while waiting for your broadband installation.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.
Unfortunately, we were not made aware of this, so we were unable to investigate the issue during your hiring period.
Sorry for any inconvenience experienced.
Kind Regards
Wifihire.co.uk
DO NOT use this company
DO NOT use this company. FRAUDULENT.
The device didn't work at all. Useless for work, Google meets, Zoom, any app for making calls just not load at all. Download and upload velocity < 1 Mbps. Tried everything. I asked for a refund and was refused. Paid more than 50 pounds for 7 days, and still waiting for the deposit back. Lack of empathy and support has ignored my requests for a refund since. Appalling service!
5 August 2025
Unprompted review
Reply from Wifi Hire
Hello Rodri,
Thank you for providing us with your feedback, and first of all, we sincerely apologise for any inconvenience experienced.
This has been looked into, I can see that you contacted us and a customer service team member replied to that email on the same day it was sent, requesting for the post code of the location where the device was being used and for a speed test to be done on the device to enable us investigate the coverage situation in your location.
The speed test result you provided via the online application shared with you by the customer service team member showed you were receiving network speeds of up to 48.33Mbps-25.30Mbps.
I can see that after the customer service team member checked the network status of your location (based on the post code you provided of where you were using the device), the team member had informed you that we couldn't send a replacement device on another network because the other major data providers we use were all working on fixing a technical issue at that location, at the time, hence the data network assigned to you was the best performing network for that location at the time."
I can also see from the email communication that a customer service team member reached out to you 2 days later informing you that one of our other data providers had finished the network repairs in your location and offered to send you a replacement device on another network but you declined the offer and requested to keep using the device for the duration of your hire period.
I have checked the Royal mail return tracking details page and it shows the device was returned towards the end of your hire, it was delivered to us on the 5th of August and your refundable deposit was issued into your account on that same day. You would have received a deposit notification email from the payment processing system with details of the refund timeline.
Kind Regards
Wifihire.co.uk
Quick and easy and did the job when…
Quick and easy and did the job when moving house
1 August 2025
Unprompted review
A week without wi-fi. No thank you!
This was the second time I have used this company, we holiday at a fishing complex in South Wales which doesn’t have wi-fi, both times the router has been waiting for us when we got there and we returned it the day we left, our deposit was back into my bank within a week. If I asked any questions or queries by e mail, they were answered within a short space of time. We are going back on holiday next year and will be using this company again. Staff are always happy to help.
28 June 2025
Unprompted review
Awesome company
Partner required temp/mobile WiFi following a major operation. He did not want to miss his sports while in the hospital.
Worked really well. Easy to use too. Just remember to keep it charged when not using it!!
Easy to order, use and return. No chasing deposit - paid directly back to bank within a few days of return
Would highly reccomend if WiFi on the go is required!
16 July 2025
Unprompted review
Great service
Straight-forward process to order and return WiFi box, good WiFi connection, quick to arrange return of deposit.
Overall very happy with the service, thanks.
26 July 2025
Unprompted review
Prompt response to all my questions…
Prompt response to all my questions before purchase helped to prevent any issues as I needed to use the device in two separate counties. Received as promised, set up was absolutely hassle free and sending the router back was fairly easy too. Overall great service and if I need temporary fast solution again, I will surely return.
29 July 2025
Unprompted review
Absolute lifesaver
Absolute lifesaver! Was a bit skeptical before as I’ve never heard of this but so glad I went through with it. We’ve just moved home and couldn’t get WiFi for just under a week, this saved my mental wellbeing 🤣 definitely recommend
18 July 2025
Unprompted review
Late arrival and when this arrived the…
Late arrival and when this arrived the signal is absolute junk in Kent. 5mbps wow, so not with it.
12 July 2025
Unprompted review
Reply from Wifi Hire
Hello Kyle
This has been looked into, and I can see from Royal mail tracking details page (which I can see the customer service team also shared with you) that the device was dispatched 2 days before your hire start date to be delivered to the shipping address provided in your order.
Royal mail tracking details showed you requested they should redirect your parcels to a different address , hence the device was delivered to your redirected address and arrived a day after your start date due to the redirection request you sent to Royal mail and i can see from the tracking page that you received the package.
I can see this is an ongoing hire and I can see the customer service team had replied your email with questions that would enable them diagnose the issue. So I would recommend responding to the team so that they can provide the appropriate support as Trustpilot wouldn't be an ideal platform for customer service support.
In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves investigating the speed issue first to identify the cause and see if it can be resolved remotely before checking if an alternative network is available and is not experiencing technical issues. If an alternative network is available we quickly arrange for a replacement device to be delivered to your address.
Kind regards
Wifihire.co.uk
Lifesaver!
Brilliant, easy and punctual company! Never heard/ was abit septical but no need to worry. Came as promised (read the information given) and plug and go! Refund on return was rapid too. If needed again would deffo use them again!
16 May 2025
Unprompted review
Excellent service provided
I needed wireless broadband for work purposes having just moved home. Arrived swiftly, worked as soon as I switched it on and the return process was easy.
Much appreciated.
1 June 2025
Unprompted review
Excellent service
Excellent service, quick delivery and just plug it in and you have temporary wifi.. we had a delay with our provider and we would need wifi for a week and i didn’t want to fuss around and found this wifi company and it was brilliant and well worth it.. just post it back , i cannot fault this so 5 stars and thank you and will definitely recommend x
13 June 2025
Unprompted review
Excellent from start to finish
Excellent from start to finish. So so simple. Plug in and away you go. For a short term fix during a house move it was ideal. Returns label sent with parcel and refund of deposit issued same day it arrived back. Would highly recommend
18 June 2025
Unprompted review
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