The playground came in a complete (nothing is missing). The instructions are not always completely clear. The tarpaulin has to be cut, which is not entirely ideal. Overall, we are satisfied.
Company replied
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See what reviewers are saying
The house and its parts arrived quickly and in the expected quality. A few parts needed to be sanded, but nothing terrible. Children are enthusiastic and spend every free moment on the playground whe... See more
Company replied
The playground is perfectly used by both our little girl and other children. The instructions for assembling the house could be more detailed, but we managed to assemble everything and the children ar... See more
Company replied
The online store was structured so that it helped to choose among the many models. The price/value ratio is good. The delivery took surprisingly long but that was because of the carrier and not the co... See more
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Company details
Written by the company
Obrovský výběr hracích věží se skluzavkou a houpačkou Nejlepší kvalita, příznivé ceny a 10letá záruka Zábava začíná v e-shopu Wickey!
Contact info
Franz-Savels-Straße 69, 52538, Gangelt, Germany
- +420 (0)22 8880 343
- info@wickey.cz
- wickey.cz
4.6
Excellent
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback and your purchase from us. We wish your family lots of fun with the product. Your Wickey Team
We ordered our smart zone playground…
We ordered our smart zone playground from the Wickey, it comes to us in a very short time. Unfortunately there was some missing wooden parts, but I send an mail about it and wickey´s send us all missing parts very soon. So me like a customer was 100% satisfied. But who was a 1000% satisfied was our children - they really enjoy this playground all summer and even during a fall they used to be there all the time. It was the best spring present ever!
4 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your positive review. First of all our apologies for the missing parts. Luckily you solved this quickly with our customer service. We are very happy that despite this you and your kids are completely satsified with this purchase. We wish your kids many adventures through all seasons. Your Wickey Team
Great quality
Great quality, fast delivery.
Good fun with building the playground, need to have some friends and lot of cold beers with you 🙂
4 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your rating. You are right, making a small party from the assembling day makes everything a lot more fun. Now the playground is built, we wish your family lots of great moments with it. Your Wickey Team
Perfect game for kids
The playground in our garden is constant target for playing. Kids are very happy with it.
The material is of a very good quality, construction easy to do.
4 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback and your purchase from us. We are very happy that your kids make such good use of their new playground. We wish them many more hours full of fun. Your Wickey Team
Very good
Well, the overall experience was good, we have nothing to say about it. The only challenge was guy from transfer company 😀
4 November 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you are satisfied about your buying experience with us. However, we are sorry that your experience with the transfer company was less pleasant and we apologize on their behalf. Your Wickey Team
A really great selection
A really great selection of many playgrounds and other accessories for children to play with. I also really appreciate many colours to choose from, so it can perfectly match to other staff in our garden.
11 October 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your feedback. We are pleased that you have chosen Wickey to shop with. We wish your family lots of fun with the product. Your Wickey Team
This is the worst company I have ever…
This is the worst company I have ever experienced in my entire life. I ordered the playground over 2 months ago. They sent me an email that it has been delivered to my country 5 weeks ago. The delivery company set up a date 3 times and did not show up. I traveled over 660km to receive the product, they did not contact me. I complained to wickey multiple times, they have been ignoring me for the entire time. I will probably have to sue them
29 June 2021
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for your review. We sincerely apologize for the difficulties regarding the delivery of your order.This should not have happend. We hope your family enjoys the playground after all. Your Wickey Team
Poor quality of materials
At the end of May we ordered a children's playground for our 2 year old son.
Unfortunately the delivered material was poorly wrapped .. thanks to which the wood was completely soaked, infested with mold and poorly proccessed on top of that.
After being in contact with Wickey's support, we finally received a full refund for the canceled order. Based on successfull complaint resolution without further problems, I raise the final rating to 3 stars.
Under different circumstances I believe the product might have been fine. But we were unfortunate to order the playground during Covid fallout and "hot" season on top of that, which most likely was the reason the wood arrived soaked and covered in mold.
10 August 2020
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, we are sorry that there has been a delay in your delivery. This year's situation has hit the forwarding agencies hard and caused delays that normally do not occur. The wood defects you have described do not meet our quality standards. We would like to find a satisfactory solution together with you. For this purpose we need your order number. Please contact us via the contact form with the subject "evaluation". Your Wickey-Team
Pleasantly surprised!
I was pleasantly surprised at the easy to understand layout of the store, and after looking at approximately 6 different manufacturers, Wickey was my primary choice. Functioanlity, price, and appearance all won me over!
16 June 2020
Unprompted review
good product
The products looks super cool. The pricing is reasoneable. looking forward to install the set and see kids play on it.
15 June 2020
Unprompted review
Great web shop
Great web shop. I am based in CZ and I appreciate excellent translation into Czech language and very detailed descriptions where you can find answers to all of your question for each and every item on the web pages.
21 May 2020
Unprompted review
Excellent Customer service
The web site is nicely created, easy to choose the right product.
The delivery took little longer. However, with respect to the current COVID-19 crises, it is understandable.
Everything was delivered nicely packed, complete.
The playground is beautiful and children are happy.
Any contact with customer service was very good, received answers very quickly. Have to say "thank you" for great support and making me feel that customers matter.
18 May 2020
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, we are pleased to hear that you have enjoyed our website and our products. However, we understand your frustration with the conversion differences. It is possible that the exchange rate of the credit card company differs from ours. We would like to apologize for that and would be happy to get in touch with you to find a solution together. Please send us your order number to info@wickey.co.uk with the subject "Evaluation question", so that we can take a closer look at your case. Your Wickey team
The purchase was fine
11 May 2020
Unprompted review
No customer service
No customer service, no emails answer. The product is advertised as VAT included price, however, the VAt refund procedures seem unclear. Absolutely no answer to any email sent. At customer service line only answering machine in german. Pruduct seems nice, but service is very poor.
1 May 2020
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, we apologize that the current situation, unfortunately, leads to increased response times, so that you were not able to clarify your request promptly. We would like to examine the case immediately. To do so, we need your order number and therefore ask you to contact us again. Please use the contact form or write to us at info@wickey.co.uk with the subject " Evaluation question", so that we can take care of your request. Your Wickey team
Very nice and helpful lady on customer…
Very nice and helpful lady on customer service. She tell us all we nedd to know.
Thank you.
30 April 2020
Unprompted review
e-shop is working well
Currently I don´t know because review is asked just after the purchase. I would like to review after delivery But Ok e-shop is working well :-)
26 April 2020
Unprompted review
Reply from Wickey GmbH & Co. KG
Dear customer, thank you for leaving us feedback on your purchasing experience. We are happy that you were satisfied and hope you enjoy your Wickey product. Your Wickey team
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