Wickey GmbH & Co. KG Reviews 

Extremely Disappointing Experience with Wickey

Unfortunately, my experience with Wickey has been extremely disappointing. The delivery of my order was delayed by many days without any proper explanation, proactive communication, or support from the company.

I placed my order trusting the delivery times clearly stated on their website, which were completely disregarded. The lack of transparency in tracking the shipment and the difficulty in getting clear answers only made the situation worse.

Wickey has shown a serious lack of commitment to its customers, and this experience has completely shattered any confidence I had in the brand. I would not recommend Wickey to anyone who relies on timely delivery or expects even basic customer service.

I sincerely hope the company reviews its logistics and customer service processes to prevent others from going through the same frustration.

Poor quality wood. The instructions are poor also - absolute bare minimum. The worst thing is that the various intricately shaped bits of coloured canvas required to complete the design are supplied in one single large sheet to be cut out, but with not a single marking on them - just some measurements in the instructions. WTAF!? Unfortunately they have your money by this stage. My advice... avoid.

Estafa /Fraud / Betrug (see all languages below)

Product: "casa-sobre-pilotes-con-tobogan-smart-explore"

English: We ordered Wickey Smart Explore and paid 2200€. The delivery was bare sheets of wood, rectangular sheets of plastic and accessoires. Which probably would have cost 500€.

THERE IS ZERO PRE-ASSEMBLY.
All holes have to be done manually. We loved the beautiful decoration but it is non existent! The leaves, safary letters, tiger deko, all have to be drawn by hand, cut out by hand and glued on top of the plastic sheet. Nothing is pre-drawn and there are no templates. We are working 2person 6 days, 7h per day and still not finished.

For that horrendous price 2200€ we expected a certain pre-assembly but the supplier does not do any effort and leaves it all to the customer, that's why we feel defrauded.

Español:
Compramos el parque para 2200€ y solo entregaron listones de madera lisos, sin agujeros y lonas de plastico rectangulares y los accesorios que todo junto como materia prima igual les costo 500€.

No hay nada premontado! Todo pero todo hay que hacer a mano. Hasta las decoraciones que nos habíamos enamorado, hay que dibujarlos a mano, recortarlo y pegarlo, las letras, cada raya de tigre todo. No esta pre-dibujado, no hay plantillas solo las lonas rectangulares. Llevamos 6 dias, 2 personas trabajando 7h cada dia.

Para este precio 2200€ esperamos un cierto premontage, se lo hace la vida muy facil el proveedor, asi nos sentimos realmente defraudados.

Deutsch:
Die Lieferung umfasste nackte Holzlatten ohne Vorbohrungen, rechteckige Plastikplanen und recheckige Klebefolie und die Accessoirs, die Materialkosten liegen wohl bei 500€. Es ist rein gar nichts vormontiert, es muss wirklich alles per Hand gemacht werden.

Selbst die Dekorationen, in die wir uns so verliebt hatten, müssen alle per Hand gemalt werden, ausgeschnitten werden, die Buchstaben, die Tigerstreigen, alles muss selbst gemalt, ausgeschnitten und aufgeklebt werden. Es ist nichts vorgezeichnet, es gibt keine Schablonen, nur recheckige Plastikfolien. Wir bauen jetzt schon seit 6 Tagen zu zweit 7h/Tag.

Für diesen horrenden Preis haben wir eine gewisse Vormontage gerechnet, aber der Lieferant macht sich das Leben sehr einfach, so fühlen wir uns einfach nur betrogen.

We made an order in the early may. Still no playground and nobody answers our questions.