Whiz, smart choices! Reviews 

94
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and caring approach, making complex processes feel manageable. People frequently highlight the exceptional service and user experience, noting how easy and stress-free the entire process was. Reviewers are particularly impressed with the prompt response times and clear communication from the team. Many customers appreciate the detailed guidance and personalized information provided, ensuring their needs were met effectively. This dedication often resulted in quick and correct handling of processes, saving customers time and worry.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Response time

Users describe positive interactions with response times, consistently highlighting prompt and timely... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional helpfulness and... See more

User experience

Consumers find the user experience to be positive, with many describing it as seamless, painless, and timely.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Figuring out insurance can be incredibly stressful. Celia made everything incredibly easy. She presented us with relevant options, asked great questions, and provided everything we needed. She kindly... See more

Rated 5 out of 5 stars

Célia was so amazing helping us set up our private healthcare for our family. She made it really easy, with the way she shared all the information, timeline and next steps. I'm so glad they were rec... See more

Rated 5 out of 5 stars

Celia was amazing helping me get set up with private insurance in Portugal. She answered all my questions and made the process as smooth as possible, especially as I don't yet know the language. She t... See more

Rated 5 out of 5 stars

I have been thoroughly impressed by Celia and the process that she and her team uses to navigate new users through all of the steps of onboarding. I'm thankful for her professionalism and attention to... See more


Company details

  1. Health Insurance Agency

Written by the company

Whiz is your smart choice when it comes to Health Insurance, Life Insurance, insuring your house and valuables, mortgage insurance solutions or even ensuring your pet's veterinary services. We provide the neatest solutions for Schengen visa travel insurance or assuring your coverage when abroad on a summer vacation. Buying an insurance policy is quite easy. Choosing the right broker - is smart !


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(94)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed assistance with a claim

I needed assistance with a claim. I reached out to Célia Fernandes and she promptly assisted me in resolving the issue. She has been responsive and friendly and I recommend her for your insurance needs.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Working with Whiz

Working with Ms. Fernandes made the acquisition of health insurance seamless, painless and timely. I am very satisfied with my choice of insurance, too.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Worked with Celia

Worked with Celia, very professional and courteous. She was extremely helpful every step of the way and made navigating this process much easier!
Thanks Celia!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Easy communication. Very friendly and understanding of our needs. Célia makes it easy!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Healthcare in Portugal made simple!

We will be moving to Portugal soon. Having to navigate the logistics of the move along with setting up our new support networks is a daunting challenge. Being unfamiliar with Portuguese healthcare made the process seem especially difficult. However, Célia was a pleasure to work with. She expertly explained our options and patiently and thoughtfully answered our questions. Given her guidance, we were able to secure excellent coverage which has brought us much peace of mind. I would highly recommend contacting Célia for assistance.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience working with Celia Fernandes

I had an excellent experience working with Whiz, and especially with Célia Fernandes. As an expatriate navigating the Portuguese insurance system, I had many questions and required assistance throughout the application process. Célia was consistently professional, knowledgeable, patient, and responsive.

She guided us through every step, clearly explained the requirements, promptly answered our questions, and ensured that all documentation was submitted correctly. Her support made what could have been a complicated process straightforward and stress-free.

Thanks to her assistance, our MGEN health insurance policy was successfully issued, and we felt informed and supported throughout the entire process.

I highly recommend Whiz and Célia Fernandes to anyone seeking insurance assistance in Portugal. Their customer service is outstanding, and they genuinely care about helping their clients.

Thank you, Célia and the Whiz team, for your excellent service.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Celia was amazing!

Celia was amazing! She promptly responded to our messages, and was knowledgeable about the different aspects of our insurance plan. She was friendly and an absolute delight to work with. I would highly recommend her services.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Célia was a particular delight

Célia was a particular delight. They were incredibly helpful, responsive, knowledgeable and kind through the whole process. I came in with a short timetable and never would have met my deadline without their help.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Celia was very helpful!

Celia was very helpful in finding the right health policy to fit our needs since we are new to the country. She made the process very simple and we were very happy with her service provided. I will be recommending Whiz to my friends who are looking to change their policies.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Whiz was amazing

Whiz was amazing. Once we understood each other, Whiz brought forward exactly the kind of insurance my wife and I needed, and it was processed to completion in a very timely manner. I appreciate Whiz and in particular, the lady who helped us: Ms. Fernandez!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

My overall experience with the Whiz was outstanding. I honestly can't say enough good things about working with Dr. Michael and Celia. Both responded in a timely manner and I couldn't be more pleased.

I highly recommend their services and will refer my friends to them when they make their move to Portugal.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Célia has been super helpful

Célia has been super helpful. She helped me to find the right insurance plan that would meet all my needs and answered all of my questions promptly and professionally. She made the entire process very straight-forward and easy. I would highly recommend Whiz and Célia!

17 November 2025
Unprompted review

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