Whitkirk Waste Solutions Reviews 

325
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, friendly, and highly professional, making every interaction pleasant. Many people highlight the exceptional service, noting its efficiency, speed, and overall quality. Reviewers frequently commend the operatives for their knowledge and attention to detail, ensuring jobs are well done and sites left clean. Customers consistently report a smooth and effortless experience, from initial contact to efficient work completion. The overall consensus highlights reliability and high satisfaction, with many expressing their intent to use the service again and recommending it to others.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, politeness, and... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Job required was to empty a septic tank. Totally impressed with this company! Efficient service from initial telephone call with Rachel to the job being carried out the very next day by Robert!... See more

Company replied

Rated 5 out of 5 stars

Amazing service, called at 8pm with a situation, full tank and backed up. Were out within the hour and sorted the issue. Excellent operative who really knew his stuff. Impressed all round to be hon... See more

Company replied

Rated 5 out of 5 stars

First class service. Driver was punctual, cheerful and informative. Also very thorough, checking the secondary cover to ensure all was well. I’ll always use Whitkirk as I have in the past.

Company replied

Rated 5 out of 5 stars

First time I have used your company and hats off to Rob. His attention to detail was first class an excellent service so will definitely be using you again. Many thanks Bernard

Company replied


Company details

  1. Septic System Service
  2. Water Treatment Plant

Information provided by various external sources

Septic tank emptying service. Blocked drain jetting, CCTV surveys,Drain Repairs, Gully and culvert clearance Members of the Drain Jetting Association We are a Local Authority Approved and Preferred Supplier


Contact info

4.9

Excellent

TrustScore 5 out of 5

325 reviews

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4.9

All reviews

(325)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional

Friendly, prompt and professional service

22 November 2024
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Reply from Whitkirk Waste Solutions

Thank you for your review.

Rated 2 out of 5 stars

It took me many attempts to make a…

It took me many attempts to make a booking. When I did eventually did speak to a person I was told someone would ring me back. They didn’t. When I rang again I was told someone would ring. They didn’t. I was told the lorry would come in the morning. It didn’t. I received an email on the day to say the lorry was coming that day, but didn’t say when it would be there. It came at about 4pm. I paid online and then received a threatening email from you requiring me to pay. The only good thing was the chap who drove the lorry was efficient and courteous.

15 November 2024
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Reply from Whitkirk Waste Solutions

Thank you for your feedback, and we sincerely apologise for the issues you experienced. This isn’t the standard of service we aim to provide, and we’re reviewing our processes to ensure better communication and reliability moving forward.

We’re glad to hear our driver was efficient and courteous, and we’ll pass along your kind words. If there’s anything further we can do to address your concerns, please don’t hesitate to contact us on 01347 825637

Rated 5 out of 5 stars

Turned up on time

Turned up on time , good price , only had to wait a few days . Nice chap doing the job .

5 November 2024
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Reply from Whitkirk Waste Solutions

It is great to hear about your experience with us, thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Good service

Good service provided at short notice.

2 October 2024
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Reply from Whitkirk Waste Solutions

We are glad we were able to help, thank you for your review!

Rated 5 out of 5 stars

Satisfied Customer

The driver came on time & was pleasant & helpful

1 October 2024
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Reply from Whitkirk Waste Solutions

We love hearing about your positive experience with us, thank you!

Rated 4 out of 5 stars

Septic tank full!

Was able to get appointment next day. Friendly professional operatives. On time. Invoice emailed next day.

3 September 2024
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Reply from Whitkirk Waste Solutions

Thank you for your review!

Rated 5 out of 5 stars

Very Good customer service…

Good customer service on the phone making booking and accommodating my specific requests, drivers came exactly when they said and were helpful and friendly

29 August 2024
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Reply from Whitkirk Waste Solutions

We are pleased to hear you had a pleasant experience with us! Thank you for your review!

Rated 5 out of 5 stars

First Class

First Class, prompt, friendly, easy to deal with and good clean service. Staff both great to deal with and the wagon clean and tidy.

22 August 2024
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Reply from Whitkirk Waste Solutions

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Excellent, friendly service.

This is my first house off mains drainage and the guys were really helpful explaining what was going on with the sceptic tank and how to keep it running smoothly as well as getting everything drained and cleaned up quickly and efficiently. Highly recommended, will definitely use them again.

23 July 2024
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Reply from Whitkirk Waste Solutions

Thank you for your kind words! We're glad our team could help with your septic tank and provide useful advice. We appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

Excellent Service.

Excellent Service.

Very prompt when I said it was urgent and driver turned up first thing next morning.

Brilliant!

Kind Regards

Kim

18 July 2024
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Reply from Whitkirk Waste Solutions

Hi Kim, thank you so much for taking the time to write us a review, we loved hearing your feedback and are pleased that our team were able to provide you with such a positive experience.

Rated 5 out of 5 stars

Amazing service from the guys that came…

Amazing service from the guys that came out, nothing was too much trouble and they went above and beyond to help - would defiantly recommend them

20 June 2024
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Reply from Whitkirk Waste Solutions

Thank you for taking the time to leave us a great review!

Rated 5 out of 5 stars

Excellent service

Excellent service, great customer care, excellent and friendly operative.

17 June 2024
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Reply from Whitkirk Waste Solutions

Thank you for your review, we value your feedback.

Rated 5 out of 5 stars

Brilliant at what they do!

From making the enquiry to the completion of the septic tank emptying, all employees were professional, friendly and efficient - a refreshing change!

I have no qualms recommending this fantastic company.

5 June 2024
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Reply from Whitkirk Waste Solutions

Thank you for taking the time to leave a wonderful review!

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