Whistl UK Ltd Reviews 

Non-delivery of a book when promised. Messages from Evri gave tracking codes that did not work! Claim to have attempted delivery on first assigned date and time slot was false.
The company using this carrier abrogated responsibility for persistent problems!

Package from Music Magpie was supposed to be delivered by Whistl, and given one of their tracking numbers. Whistl handed it over to Evri, with a completely different tracking number. Was left sticking out of my neighbour's letterbox, and stolen before I realised where it had ended up, because that's the Evri Way. Took all morning to convince Music Magpie that it had been mis-delivered, because they were using the original tracking number which showed it was still waiting for collection by, apparently, the Post Office. Thanks, Whistl!

Bizzarre company.Some sort of postal broker. Shocking service and huge number of errors. My last parcel never arrived. One to avoid. Awful

Three weeks for a UK delivery, beyond poor!

I ordered a DVD a week a go, the last tracking update was 4 days ago. I'm not holding my breath. What a shocking delivery company. No easy way to communicate with them either.

Whistl basically means you have to 'whistle' for your package as they very seldom follow their own delivery schedules.
7 days in to mine, still at depot.

look whistl do not deliver anything, they are a cheap middle man , they pass it on to other couriers ie evri , that is why they take so long

I bought a small cookbook from Music Magpie. They used Whistl as the delivery service and provided a tracking number.

The tracking NEVER updated. It just kept saying 'Collection scheduled' and that was it.

Five days later, someone buzzed my intercom. I answered it and they said it was a delivery, so I let them in. I looked through the peephole on my front door, so I could see when the courier was on my floor. I always do that so I can open my door for them and not keep the couriers waiting.

Just as I was opening my door, the Whistl courier hurled my cookbook at my door from about 3 metres away. 😳 He threw it like a frisbee. I could not believe it. 😳

I asked him why he threw my cookbook at my door and he didn't reply.

He then came closer to my door so he could take a photo of the book that he'd just thrown on the floor. He took the photo and then left.

There was no excuse for him to throw it. You don't treat people's packages like that.

The Whistl courier knew I was home as I let him in through the intercom.

Also, the cookbook was small, so he could have put it through my letterbox.

He also came close to my door to take a picture, so why hurl it in the first place?

Music Magpie had put the book in a plastic bag, so it didn't offer much protection. When I opened it the book was damaged on all of the corners.

This experience has put me off ordering from Music Magpie. I don't want to deal with Whistl ever again. Their tracking sucked and their courier was despicable! Foul company! 😡

If you thought EVRI are the worst courier think again. This mob are even worse. Ordered a CD via Music Magpie on ebay. They say it was sent EVRI. Anyway after chasing EVRI for two weeks the CD finally arrived two weeks late and was delivered to my neighbours who thankfully have a porch but it was smashed to bits. The delivery label said Whistl and not EVRI! Go figure? Anyway Music Magpie did not refund me but Ebay stepped in and refunded me. Why do MM use such terrible delivery companies? They are cheap for a reason....that is they are rubbish.

I buy from music magpie and every delivery haven't arrived . I had 2 parcels just left outside my block of flats where luckily neighbors gave me . Then I have nine parcels saying been delivered when they haven't and according to my delivered at 4.30 am please who delivers at the time worst company ever

Big problems with July orders from rarewaves website. Got a refund today for one order. Tracking been stuck at scheduled for collection for 9+ days. Another order also seems to have issues. Massive delays at the moment or someone not scanning them and just taking them? Crazy stuff.
I gave 2 because they were doing fine till July it seems

Earth Calling Whistl...you've had my package since 15th July, WHERE are you? I seriously thought you were a courier company NOT a safe-deposit box! I phone and you swivel to the manufacturer when it's plainly your fault; mind you they're (Thimble Co, Leicester) are just as bad and won't answer the piggin' phone Tommy. Tosspots, one and all.

Recently I ordered a few DVDs off of Ebay (Music Magpie) and was excited to receive everything within three days ... only for none of it to have arrived even weeks later. The craziest part is that my parcel was noted as having been delivered, but the delivery code they gave me was for my neighbour's own, entirely different order. I filed a report with Ebay after a week with no update from Whistl, and I'm grateful to say I was issued a full refund, but I've now learned to avoid companies using Whistl, especially since this type of thing is apparently common with them. I'm questioning if my package will randomly turn up one day, and that - and the worry of the situation repeating itself - has put me off from reordering what I wanted in the first place.

Possibly the worst delivery company on the planet!

3 out of 4 recent (in the last 2 months) deliveries not received and musicMagpie customer service have told me categorically that it is 100% due to this useless courier loosing all their packages!

One might wonder, with such a bad record, why MM would continue to use them… but they do!!

They apparently ship the items straight from their warehouse in good time but then I’m left for weeks with no tracking update and all I see when I check is “collection scheduled”, nothing else… EVER!

After 2 weeks or more of waiting for “unexpected delays” musicMagpie then kindly refund me my own money (which they just hold onto for fun in the meantime) but what a complete waste of time the whole thing is for me (the customer) and I do wonder where do all these goods end up going when this courier picks them up - someone is getting off with a whole load of valuable goods somewhere if what MM are saying is true! Disgusting!

DO NOT USE!

Pot luck when anything gets delivered. No emails. The courier they hand off to then attempts delivery on the wrong day and of course I'm not in. I immediately stop using a supplier if I can get the product from someone else who doesn't use them, even at a premium. Last time I paid the supplier Elixir garden supplies £11 delivery and I'm having to pick the item up myself 3 days late.

No issues with the delivery itself. However the tracking available on their website is limited. If you use parcels apps website it provides better tracking for you and shows which courier service is delivering the parcel as well as estimated time

Over the last month or so several Whistl parcels have either not arrived at all or taken over 4 weeks to reach me. Their tracking is dishonest and inconsistent - Ebay sellers are apparently being told things have been delivered even while Whistl's own website shows that they have not. This, of course also makes it harder for the purchaser to claim a refund as sellers are arguing in good faith that the items have arrived when they have not. One that did arrive looked as though it had been ripped open by wolves, the contents obviously damaged and yet they just left it on the doorstep making it my problem. If I could, I would never buy from anyone who uses Whistl to ship goods but, unfortunately, you don't always know.

Yesterday a Sunday three envelopes were found in a communal area of my building and a friend brought them to me, they were not delivered correctly by Whistl. I have recently had other packages that people have found and even missing packages marked as delivered. If items are left unattended in busy areas and not delivered to the actual door or safe place, then they will obviously be at risk of theft. Please let drivers know this and maybe give them some extra training so that they understand that leaving packages in doorways and communal areas is just not safe and it is unacceptable for a delivery company to act in this way.

I have been waiting a delivery of plants. I have been tracking their journey. They started their journey on the 02/07/25 and on the 5th they were in Llandudno, remained there until the 9th when they started the journey to Warrington which as I live on Anglesey is the opposite direction! They remained in transit until the 13th where they were on their way to be delivered from Warrington! Even if they get here now the will be shrivelled and dead as we are now in the middle of a heatwave! Well done great service! 🤬

Actually received a delivery from Whistl today. After a dozen failures I did receive my package. So why only 2 stars ? The delivery was made by a group of girl-racers, revving their car, stereo blaring at an unacceptably anti-social volume. I thought it was local hoodlums but lo and behold, the delinquents brought my Amazon Marketplace order. Surely not all Whistl deliveries are delivered in this manner ?