A good service, except: - not transparent on the post hammer additional costs for EU lots (these are more than double UK lot extras. They couldn't even explain one line item added by their cour... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at th... See more
Company replied
It was so easy to use Whisky Auctioneer! It was my first time using a auction site and the team were extremely helpful and answered all my questions quickly and politely. The collection service was ea... See more
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Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... See more
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Company details
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
Excellent
362 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Well packed, fast delivery
The parcel was very well packed. The delivery with DHL Express was very fast. The condition of the bottle was as aspected perfectly.
10 September 2025
Reply from Whisky Auctioneer
Hi Tommy, thank you for your review. I’m glad to hear your order arrived quickly and in perfect condition. We put a lot of care into secure packaging and smooth delivery, so it’s great to know this came through in your experience.
Megan - Whisky Auctioneer
Safe and quick
Safe and quick, been using them for both selling and purchasing and they are always helpful and quick
17 September 2025
Reply from Whisky Auctioneer
Thank you for your review. We’re pleased to know your buying and selling experiences with us have both been positive.
Megan - Whisky Auctioneer
EU lots..
EU lots... But 5⭐ will be given when also UK lots without all extra taxes are available for EU and otherwise. Nothing wrong with this beautifull wish or what?
9 September 2025
Reply from Whisky Auctioneer
Hi Pascal, thank you for your review. We’re pleased you’ve enjoyed exploring the EU range. Many of the costs and restrictions around shipping UK lots to the EU are driven by import duties and customs processes that sit outside our control. That said, affordable and reliable international shipping remains important to us, and we’ll keep working to make this experience as smooth as possible.
Megan - Whisky Auctioneer
Always a pleasure
Always a pleasure. Service and follow up correspondence on point. And the whisky is good too lol
9 September 2025
Reply from Whisky Auctioneer
Hi Jamie,
We're so happy to hear about your experience. Thank you for sharing!
Megan L
Too much inflatable costs over the…
Too much inflatable costs over the hummer price ; around 31% which is too much
Compared to other auction house in Europe
I m really considering to stop buying of your site
15 September 2025
Reply from Whisky Auctioneer
Hi Chadi, thank you for your review. We’re sorry to hear you’ve felt disappointed with the overall costs. Buyer’s commission and terms and conditions are shown before confirming a bid, but we appreciate your feedback and will continue to review how these are communicated.
Megan - Whisky Auctioneer
Total lack of clarity on add on add-on costs…
The lack of clarity on add-on costs after making a purchase, and their disinterest in telling customers, is really disappointing.
I won three bottles from their Dutch operation and was hit with £50 postage and then £145 import duty on bottles that cost me £240 in the auction. I knew about the insurance and
I absolutely would not have bid on these items had I known. It was an expensive lesson. Their information on import duties is vague and doesn't include example figures.
Their response to what is not a first time occurence was a shrug of the shoulders and we'll pass on your concerns.
I've just checked their web site and the information is the same.
My advice to anyone from the UK bidding on bottles based in the EU is to be aware of high shipping costs and very high import dury (it's based on the alcohol rather than the value of the bottle, so the duty is the same on a £50 bottle and a £5000 bottle).
15 September 2025
Reply from Whisky Auctioneer
Hi Jason, thank you for your review. We’re sorry to hear that your experience left you feeling your concerns weren’t fully acknowledged. That’s never how we want our customers to feel, and we appreciate you taking the time to share your feedback.
Import and customs charges are set by local authorities and can vary depending on the destination, import laws and courier handling fees, so they sit outside our control. If it were possible to provide an accurate calculator or list of rates on our website, we would be more than happy to. However, with such a broad range of global shipping destinations and constantly changing regulations, it isn’t feasible to keep this information fully up to date. For that reason, our website notes that any local taxes or import duties are the responsibility of the customer.
We do take feedback like this seriously and will continue to look at how we can make international shipping as clear and transparent as possible.
Megan - Whisky Auctioneer
I was charged a lot of money (£280) to…
I was charged a lot of money (£280) to receive two bottles of whisky from where I thought was coming from Perth!!! It should be clearer that there was a charge to bring them from the Netherlands! Not very fair!🥴☹️🥴 I won’t be using you again!!! Can you please unsubscribe me?☹️
15 September 2025
Reply from Whisky Auctioneer
Hi Neil, thank you for your review. I’m sorry to hear you were disappointed by the unexpected import charges.
Our auctions have included both UK and EU-based lots for some time. These are identified throughout the site with UK or EU icons, and hovering over them explains where each lot is located and advises bidders to factor in any applicable customs duties or import fees before placing a bid.
I’ve asked my colleagues to remove your email address from our marketing lists. If you’d like your account closed altogether, please reach out to our Client Service team so they can confirm and action this for you.
Megan - Whisky Auctioneer
Very helpful.Easy to join up.
Easy to join up.
Easy bidding and updates.
When phoned about a stored bottle very helpful.
15 September 2025
Reply from Whisky Auctioneer
Hi Ian,
Thank you for sharing your experience, we're really glad its been a positive process for you.
Megan L
I have not been a buyer for that long…
I have not been a buyer for that long but everything seems to be spot on from ordering to packing so will definitely use again
10 September 2025
Reply from Whisky Auctioneer
Hi Steven, thank you for your review. We’re glad your early experiences have been positive and look forward to welcoming you to future auctions.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Hi Alexander, thank you for your review. I’m sorry to hear you felt the delivery cost was high. Our shipping rates reflect secure handling, packaging, and insurance to ensure bottles reach you safely. That said, our shipping service and related costs are under constant review, as it’s important for us to strike the right balance between quality and affordability.
Megan - Whisky Auctioneer
Best selection of spirits
Best selection of spirits.
Website easy to use and intuitive.
Delivery service excellent and safe
9 September 2025
Reply from Whisky Auctioneer
Hi Alessandro,
Thank you for your review, its always great to hear from happy customers.
Megan L
Informative listings that include era…
Informative listings that include era of bottling, quick processing and overseas shipping (and extremely well packed).
9 September 2025
Reply from Whisky Auctioneer
Hi Christopher,
Thank you for your 5-star review. We have a very attentive listing and logistics team who always aim for maximum care and attention to detail when handling each order. I will ensure your review is passed back to the team.
Megan L
Reply from Whisky Auctioneer
Hi Mark,
Thank you for your review, we're really happy to hear about your experience.
Megan L
Rocky whisky buying experience
the good:
I've bought from them way back since 2014. As long as there are no issues during transit and delivery there will be no problems with them.
However this time something did go wrong
In my case i bought around 13 bottles from the auction. The bottles go held up by customs then sent back
During the transit one of the bottles popped and lost 80% of the content. I was told that since the bottle did not break it is not covered under their terms and agreement.
they were not willing to give me a refund but offered me 2 choices:
- put my purchased bottles on next auction
- they can ship it out again for free
i also wasn't willing to have them send it through US customs again. Thankfully had a address in singapore which i could send it to.
Eventually after a month they finally shipped it out to singapore.
Edit:
I was contacted by customer support and made whole on the liquid content lost during transit for the bottle of whisky
13 August 2025
Reply from Whisky Auctioneer
Hi Sung, thank you for your review. I’m sorry for the experience you had. Being able to provide reliable global shipping is really important to us, and we’re always working with our delivery partners to ensure the quickest and most seamless service possible. Unfortunately, customs processes are beyond our control, but we appreciate your patience throughout.
I’m pleased to see everything was brought to a positive conclusion and hope we can welcome you again in future.
Megan - Whisky Auctioneer
Your shipping fees can be better
Your shipping fees can be better. I've stopped bidding on your site because the shipping makes it cost prohibitive to get bottles from you.
22 August 2025
Reply from Whisky Auctioneer
Hi there, thank you for taking the time to share your feedback. We’re sorry to hear that shipping costs have been a barrier. Our rates reflect secure packaging, insurance, and handling to ensure bottles reach customers safely, but we know affordability matters too. Shipping fees and services are regularly reviewed as we work to keep that balance right.
Megan - Whisky Auctioneer
Easy to handle, fast processing time
Easy to handle and manage,
very good package,
really fast processing time by the WA-Team
20 August 2025
Reply from Whisky Auctioneer
Hi Gunther,
Thank you so much for taking the time to leave such a positive review. Ill ensure this is passed back to the team.
Megan L
Thank you!
Excellent customer service! George B at Whisky Auctioneer is beyond professional and very attentive. Thank you for taking care of me all these years!
13 August 2025
Reply from Whisky Auctioneer
Hi Bob, thank you for your kind words. We’re delighted to hear George has looked after you so well over the years and truly appreciate your loyalty.
Megan - Whisky Auctioneer
Definitely a plus
Very easy. Great selection. Checkout is simple. Top notch overall service.
20 August 2025
Reply from Whisky Auctioneer
Thanks, Chris. We’re pleased you’ve enjoyed browsing and buying with us, and we appreciate your comments.
Megan - Whisky Auctioneer
Great selection but very expensive…
Great selection but very expensive shipping to the USA
13 August 2025
Reply from Whisky Auctioneer
Hi Ari, thank you for your review. We’re pleased you’ve enjoyed the selection of bottles available. Affordable global shipping is important to us, and while there are limits to what we can change at present, we appreciate the feedback and will always look to make improvements where possible.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thanks for taking the time to leave a review. We’re very pleased to hear you had such a positive experience with the team.
Megan - Whisky Auctioneer
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