A good service, except: - not transparent on the post hammer additional costs for EU lots (these are more than double UK lot extras. They couldn't even explain one line item added by their cour... See more
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Review summary
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5 Star Service. Normally, I definitely love a lot about Whisky Auctioneer. Unfortunately, the website underwent a unique and extensive website overhaul. I'm sure stuff is getting better now, but at th... See more
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It was so easy to use Whisky Auctioneer! It was my first time using a auction site and the team were extremely helpful and answered all my questions quickly and politely. The collection service was ea... See more
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Purchased a rare bottle for a friend’s birthday. The website did state multiple time that there would be extra cost. Shipping and duties, doubled the price of the bottle. Unfortunately I j... See more
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Company details
Written by the company
Whisky Auctioneer is the world leading platform for the buying and selling of whisky and spirits at auction. Our global auctions feature the most comprehensive selection of old, rare and collectible whiskies and spirits available online.
Contact info
PH1 3FN, Perth, United Kingdom
- info@whiskyauctioneer.com
- whiskyauctioneer.com
4.3
Excellent
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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Delivery was always incredibly fast
Delivery was always incredibly fast, and the bottles were always very well packaged. Last but not least, it's really convenient that you can bid on EU lots from an EU country.
5 November 2025
Reply from Whisky Auctioneer
Thank you for your review, Matthias. We’re glad to hear your orders have reached you quickly and securely, and it’s great to know the option to bid on EU lots has been convenient for you.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thank you for your review, Frits. We’re pleased to hear you’ve enjoyed using the site and that your orders have arrived quickly.
Megan - Whisky Auctioneer
Always a pleasure to deal with these…
Always a pleasure to deal with these guys. They go above and beyond to n m take time for those who work through the week.
4 November 2025
Reply from Whisky Auctioneer
Thank you for your review, George. We really appreciate your kind feedback and are glad our team has been able to support you.
Megan - Whisky Auctioneer
Only positive experience
Only positive experience, great cooperation, reasonable shipping cost.
4 November 2025
Reply from Whisky Auctioneer
Thank you very much for your review, Michal. Great to hear you’ve had such a smooth experience and have been happy with the service.
Megan - Whisky Auctioneer
Terrible organisation.
Terrible organisation.
Lots of hidden charges you're not made aware of before the auction, commission, breakage assurance etc
I received my whisky with damage to the box.
I was then informed that the breakage assurance doesn't cover packaging!
I am now having legal advice because the company have refused a refund
24 October 2025
Reply from Whisky Auctioneer
Hi Jonny,
Thank you for your review. Our management team have been trying to get in touch with you to discuss your order. Please do get back in touch with us as soon as possible.
Megan - Whisky Auctioneer
Shipping takes the good out of it!
The site and range of whiskey is good and user experience is fine, Even the customer service is good. Problem here is charging £30-40 for shipping from UK to UK or EU to UK when the average cost is between 10 to 15 with most other auction sites. Fix this madness and 4.5 ⭐ would be given.
7 November 2025
Unprompted review
Reply from Whisky Auctioneer
Thank you for your review, John. We’re glad to hear you’ve been happy with the site, range and customer service, and we appreciate you sharing your thoughts on delivery costs. Our prices reflect the quality of packaging, materials and couriers we use to ensure bottles arrive quickly and safely. UK to UK delivery for a standard 75cl bottle starts at £11, and EU to UK shipments begin at £40 due to the greater distance involved. We review our pricing regularly to stay as competitive as possible and your feedback is appreciated.
Megan - Whisky Auctioneer
Top forever
16 October 2025
Reply from Whisky Auctioneer
Thanks for your 5-star review!
Megan - Whisky Auctioneer
Amazed again
Amazed again, won 2 bottles on Monday evening, Wednesday morning they are with me in Lincolnshire, packed well as usual.
5 November 2025
Unprompted review
Reply from Whisky Auctioneer
Hi Martin - what a great review! We're so pleased you've been happy with our service. Hope to welcome you back to an auction again soon.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Hi Zhanzhao - thanks for taking the time to leave us this five-star review. We're delighted to receive this feedback.
Megan - Whisky Auctioneer
Top-notch
Top-notch. Repeat buyer. But I should say horrible company so nobody bids against me!!
21 April 2025
Reply from Whisky Auctioneer
Thank you, John. We appreciate your ongoing support and the sense of humour. If you have ideas on how we could improve, we’d love to hear them.
Megan - Whisky Auctioneer
Great for whiskey collecting
Simple website to use and some great products on offer. Simple bidding process with clear communication. Just ensure you check properly where your item is located as bidding abroad comes with heavy shipping prices.
6 November 2024
Reply from Whisky Auctioneer
Thank you for your review, Adam. Glad the site is easy to use and that the range appeals. On costs, each listing shows the lot location and delivery estimates can be checked before bidding. Customs charges may also apply and are outside our control. We’ll keep refining how we present this so everything is clear. If you’d like us to look at a recent order, our team can help.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thank you very much for your review. It’s great to hear you’ve had such positive experiences with our team.
Megan - Whisky Auctioneer
Reply from Whisky Auctioneer
Thank you for your continued support, Mick. We really value your loyalty and are glad to hear you’ve had consistently positive experiences with us.
Megan - Whisky Auctioneer
Really great selection
Really great selection, service and whilst I read criticism of fees it's all fair and transparent if you pay attention to what you are bidding on and where it is.
6 October 2025
Unprompted review
Reply from Whisky Auctioneer
Thank you, Alex. We’re glad you’ve been enjoying the range and appreciate your positive feedback on how we present our fees.
Megan - Whisky Auctioneer
Your shipping turnaround time is second…
Your shipping turnaround time is second to none. Keep up the good work.
12 September 2025
Reply from Whisky Auctioneer
Thank you, Donnie. We’re glad you’ve been happy with the speed and care of our service.
Megan - Whisky Auctioneer
Well packed, fast delivery
The parcel was very well packed. The delivery with DHL Express was very fast. The condition of the bottle was as aspected perfectly.
10 September 2025
Reply from Whisky Auctioneer
Hi Tommy, thank you for your review. I’m glad to hear your order arrived quickly and in perfect condition. We put a lot of care into secure packaging and smooth delivery, so it’s great to know this came through in your experience.
Megan - Whisky Auctioneer
Safe and quick
Safe and quick, been using them for both selling and purchasing and they are always helpful and quick
17 September 2025
Reply from Whisky Auctioneer
Thank you for your review. We’re pleased to know your buying and selling experiences with us have both been positive.
Megan - Whisky Auctioneer
EU lots..
EU lots... But 5⭐ will be given when also UK lots without all extra taxes are available for EU and otherwise. Nothing wrong with this beautifull wish or what?
9 September 2025
Reply from Whisky Auctioneer
Hi Pascal, thank you for your review. We’re pleased you’ve enjoyed exploring the EU range. Many of the costs and restrictions around shipping UK lots to the EU are driven by import duties and customs processes that sit outside our control. That said, affordable and reliable international shipping remains important to us, and we’ll keep working to make this experience as smooth as possible.
Megan - Whisky Auctioneer
Always a pleasure
Always a pleasure. Service and follow up correspondence on point. And the whisky is good too lol
9 September 2025
Reply from Whisky Auctioneer
Hi Jamie,
We're so happy to hear about your experience. Thank you for sharing!
Megan L
Too much inflatable costs over the…
Too much inflatable costs over the hummer price ; around 31% which is too much
Compared to other auction house in Europe
I m really considering to stop buying of your site
15 September 2025
Reply from Whisky Auctioneer
Hi Chadi, thank you for your review. We’re sorry to hear you’ve felt disappointed with the overall costs. Buyer’s commission and terms and conditions are shown before confirming a bid, but we appreciate your feedback and will continue to review how these are communicated.
Megan - Whisky Auctioneer
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