Wheelie Bin Storage Direct Reviews 

1,115
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally sturdy product quality, noting that the robust timber structures make a very tidy and attractive addition to any outdoor space or driveway. Buyers also appreciate the prompt delivery service, incredibly helpful drivers, and straightforward assembly supported by detailed and clear instructions. Some people also felt that the heavy wooden lids could benefit from hydraulic systems or piston struts for much easier daily lifting. Additionally, a few reviewers mentioned that properly aligning the doors or following the assembly diagrams could occasionally require some extra careful effort and patience.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the sturdy build and high-quality timber... See more

Quality

Customers expressed great satisfaction with the overall quality, highlighting the sturdy and well-constructed... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrived promptly, on... See more

Service

Users describe positive interactions with service, highlighting excellent communication and prompt delivery... See more

Instructions

Consumers find instructions to be very easy to follow and straightforward for assembly. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very happy with my wheelie bin storage direct experience and end product. From going on line to look for it on their web site to the the delivery. Excellent communication, the direct chat option... See more

Rated 5 out of 5 stars

Ordered the Quattro 4 x 240ltr wheelie bin storage, galvanised version. Website was easy to use and gave all the info and drawings to reach a decision. Delivery was well notified and arrived in the ti... See more

Rated 5 out of 5 stars

Nice and easy to navigate website with plenty of information regarding the various products. Pricing was 'spot on' and the store was UK made, which was a 'must have' for me. The order process was... See more

Rated 5 out of 5 stars

Excellent communication throughout with good advice about the right choice of product. Prompt delivery and assistance on arrival as well as a superb product with good, clear instructions. The bin stor... See more


Company details

  1. Garden Furniture Shop

Written by the company

Disguise your wheelie bin with a top quality wheelie bin storage unit. Browse our range of premium build bin covers today. Made in the UK. Free delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,115)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality bin store

Ordering was very efficient, with good contact about our needs and when to expect delivery. The bin store arrived as expected and was well packed.
We managed to put it together, though some more detailed instructions would be helpful. We also had to stagger the position of the bolts as the wooden bar the catches are attached to is not wide enough for two next to each other. Still very impressed with the quality, and delighted it is made in UK.

20 September 2024
Unprompted review
Wheelie Bin Storage Direct logo

Reply from Wheelie Bin Storage Direct

Thank you for the feedback. It is possible to use 1 keep to house two bolts so they're level if you wanted.

Rated 5 out of 5 stars

Just what I wanted

Very happy with my purchase easy to put together and good value for money looks fab wife is very happy!

20 September 2024
Unprompted review
Wheelie Bin Storage Direct logo

Reply from Wheelie Bin Storage Direct

Thank you for the review 👍

Rated 5 out of 5 stars

Great quality wheelie bin storage…

The 240L two bin store is excellent quality and provides an attractive storage solution. The instruction diagrams could be a bit clearer in places but single-handed it took about 4 hours to erect, spread over two afternoons dodging the rain. I received excellent service when I discovered that one of the securing bolts was the incorrect size - a replacement was sent swiftly to ensure we have matching ironmongery. The bin store is just under twice the price of our previous one but at least four times the quality - a quality product that is highly recommended.

6 September 2024
Unprompted review
Wheelie Bin Storage Direct logo

Reply from Wheelie Bin Storage Direct

Thank you for the feedback 👍

Rated 5 out of 5 stars

Would definitely recommend

Delivered on time and product is high quality. I'm no DIY expert but I managed to put the triple bin store together. It's daunting when you open the box to find so many bags of bits but they all make sense when you read the instructions so not as difficult as I'd imagined. Definitely needed a hand though so make sure there are two of you. Would definitely recommend this product!

10 September 2024
Unprompted review
Rated 4 out of 5 stars

Great addition to garden

Very well made looks great in the garden. Only slight downside is the lids are very heavy when having to hold the lid up and put the rubbish in the bin, also the instructions are very poor if your not good at putting items together without them.
,which fortunately my husband is good.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Wheelie bin store

This is a well thought out product & hides the wheelie bins very well. It is sturdy & well made & fits nicely in our garden. The only minor downside is that the assembly instructions are a little vague & could cause an issue for someone who isn’t really diy minded. Having said that all the screws & brackets etc were present & it shouldn’t cause too much of a problem.

24 August 2024
Unprompted review
Rated 5 out of 5 stars

easy order system

easy order system , contact & customer experience really good , update on product delivery .

product itself was easy to assembly , product is good quality and great value for the money .

31 August 2024
Unprompted review
Rated 1 out of 5 stars

Goods not received

I paid £549 for a quad wheelie bin storage on 12th August. I have received no goods.
I have contacted the company many times and received no answer,
I have now had to raise a s75 fraud dispute with the bank. Order no: 88056. I received a tpn pallet consignment number but it has no tracking it says no pod. I received a call saying I would get a delivery. But it never came. Then more emails have gone unanswered.

12 August 2024
Unprompted review
Wheelie Bin Storage Direct logo

Reply from Wheelie Bin Storage Direct

Dear Lauren,

Thank you for your feedback. We are sorry to hear about your disappointment regarding your recent order and would like to provide some clarity on the situation.

Order Confirmation and Initial Communication: You placed your order with us on the 12th of August. We received your request for a delivery update 25 minutes after the order was placed, and we responded within 5 minutes with the information available at that time.

Further Updates: You reached out again on the 23rd of August. We responded within a couple of hours with the latest update on your order status, informing you that your order was shipped on the 22nd of August, with an estimated delivery during the week commencing the 2nd of September. This timeline was in line with our stated lead times.

Evening Emails: On August 27th, you sent four emails within a 45-minute window after our standard business hours. While we do not typically operate outside of these hours, we do check periodically and responded to you as soon as possible (in under an hour), apologising for the delay and explaining that we were investigating the issue with the delivery.

Delivery Issue: We understand your frustration regarding the delivery not arriving as expected and the lack of an update. Unfortunately, the haulier did not inform us of any issues, so we are also in the dark as to why the delivery was not made. We are currently chasing them up to get an update, which we'll have in the morning.

Regarding your decision to raise a Section 75 fraud dispute with your bank, we believe this is an overreaction, as we have been transparent and communicative throughout this process. We are a legitimate company committed to resolving your issue and ensuring customer satisfaction. We are actively working to address this situation and will continue to communicate with you until it is fully resolved.

As per our email, if you would prefer a refund or if there is anything else we can do to rectify the situation, please let us know.

Kind regards,

WBSD.

Rated 5 out of 5 stars

Bin store…

James kept in touch with regard to our order very promptly throughout and after there was some delay in our receiving it!
After a Lack of communication from delivery depot to ourselves he made sure he intervened and arranged a quick delivery date

21 August 2024
Unprompted review
Wheelie Bin Storage Direct logo

Reply from Wheelie Bin Storage Direct

Thank you for the review 👍

Rated 4 out of 5 stars

Quality product

Received our bin storage on a date agreed and everything was received with all the hardware in separate bags making assembly as straightforward as could be with clear instructions. Would recommend that 2 people put this together as it is heavy to manner. Very pleased with the quality of the storage bin

12 August 2024
Unprompted review
Wheelie Bin Storage Direct logo

Reply from Wheelie Bin Storage Direct

Thank you.

Rated 5 out of 5 stars

Love the bin store

Love the bin store. Looks solid and well made and best of all, made in the U.K.. Ordering and delivery process excellent. Was a bit nervous about buying it online as difficult to judge quality but wasn’t disappointed.

Not sure yet how well it will weather as too new to tell but from all the bin stores I’ve seen, it is higher end.

14 July 2024
Unprompted review
Wheelie Bin Storage Direct logo

Reply from Wheelie Bin Storage Direct

Thank you for the review. To help prolong life, we recommend adding a coat of wood stain every year or so. Restol Wood Oil, for example.

Rated 5 out of 5 stars

Get your base level!

4 Bin Storage - Well made, decent fittings, and easy to assemble by one person. Key to a symmetrical finish is a level base to build on. I thought my drive was level but I ended up with a lot of shims to keep everything straight. Looks good now it’s done and it’s ready for painting. Recommended.

20 July 2024
Unprompted review
Rated 1 out of 5 stars

I purchased the large wheelie bin…

I purchased the large wheelie bin storage 2 door unit. It took almost 2 weeks to arrive after payment (I had to chase them because you don't get any update) upon arrival it was very cheaply made the workmanship was awful some panels where cut shorter then the other it felt very flimsy not made to a solid standard I had to request one side panel to be reordered because not even my carpenter could repair it. After waiting 10 days they had sent out the wrong side panel (seems following a straightforward instruction was too difficult) then had to wait another week for the correct panel no fast delivery no complimentary discount a 'sorry, that was our mistake' was all that was given. I would never recommend this company to anyone. 2 months and thankfully a very skillful carpenter/handyman I hired the bin is complete. - please take warning.

30 July 2024
Unprompted review
Wheelie Bin Storage Direct logo

Reply from Wheelie Bin Storage Direct

Thank you for sharing your feedback. While we acknowledge that there was a delay due to an initial issue with one of the panels, we promptly replaced it at no cost to you. Unfortunately, a mix-up occurred with the replacement, which was rectified as quickly as possible.

We aim to provide quality products and efficient service, and we’re confident that the completed unit meets the expected standards. While we don't offer additional compensation in such cases, we addressed the issue in full and ensured the product was delivered as intended.

We appreciate your understanding and are glad to hear that the unit is installed and ready for use.

Kind regards,

WBSD.

Rated 4 out of 5 stars

Very nice

It looks very nice. We weren't here when it was being put up but we have seen it and we are entirely happy. Wish you had let the deliverer know about our absence and that the installation would be done by someone else though!

2 August 2024
Unprompted review

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