WeTravel Reviews 

Love the two-tier pricing option (one of which is FREE!) which makes it easier for a Micro Business like ours to use this booking platform. The team behind it all is super helpful.
Great Flexibility: Most of our tours are custom designed. We offer a standard set of tours, but the system makes it easy for us the create customised versions. Reminders, communication, payments are really useful and give clients the confidence to book.
Cons: I cannot control what CreditCard I can accept (AMEX charges are too high for us).
Consider and compare charges to other platforms: There are charges from the credit card institutes and charges from WeTravel, + a charge from Wetravel when you move the payments into your account.

Wetravel.com the entire experience and team's support is "the best". I am more than happy using the system and enjoying the excellent support. Business is so much better since I started using it.

I love WeTravel because they make it easy to set up a retreat, look professional and accept payments. The system takes care of the booking and reminders for payment for my travelers.. Thank you for this wonderful tool.

Great customer service on a platform that is regularly updated based on organizer feature requests.

The package of services WeTravel offers is robust! We have been able to integrate our regular application processes for enrollment with the website. Also, the online itinerary has been a wonderful feature that integrates with their app "My Trips". Our participants are happy with the bonus features that come with it instead of a simple paper itinerary that we used to provide. Maps, photos, landmark links, up-to-date flight information is on their phones!

I so wish that we had found WeTravel thirty years ago. They have made the admin and payments side of our business so smooth, easy, quick and modern. Furthermore they keep on developing and coming up with new and creative ideas to improve small businesses like ours. The training and help materials are excellent, and the personal support we get is always knowledgeable and friendly. We would never go back to the days without WeTravel.

WeTravel helps me a lot with the day-by-day operations of my Travel Agency, very easy to work with and have everything well organized. Being able to accept payments, process refunds, make transfers to the business accounts, etc, it is a truly a great tool to simplify all we have to manage in a small family-owned business but I believe it works for big companies too.

As the owner of a golf travel company, I've used WeTravel extensively over the past several years and it has become an essential part of our business operations.

The platform makes it incredibly easy to build trip pages, collect payments, manage traveler information, and keep everything organized in one place. What started as a payment solution has evolved into a true trip management platform that helps us deliver a better experience for our clients while reducing administrative work on our end.

One of the biggest differentiators is the customer support. Whenever we've had questions, needed help troubleshooting, or wanted guidance on best practices, the WeTravel team has been responsive, knowledgeable, and genuinely invested in our success.

We've processed hundreds of travelers and significant booking volume through the platform, and it has consistently been reliable and easy to use for both our team and our clients.

For any tour operator, travel advisor, event organizer, or group travel business looking for a professional way to manage bookings and payments, I highly recommend WeTravel.

After struggling for years to find the best platform to manage payments and bookings, I came across We Travel.
Choosing them was by far the best professional choice I have ever made. It is a great solution to manage payments (especially when you have to deal with installments across the long term) and collecting booking information.
On top of this, with the new features they announced, this will probably become the best software for travel businesses such as Tour Operators, Travel Agencies and DMCs.
Highly recommended to anyone in the industry.

The customer service has been very timely. They've offered several options to learn more about the platform, how to improve the business, and save our team tons of time so we can focus on what matters: The Guest Experience. We are very satisfied with their capacity to innovate, grow, and still maintain high standard of customer service.

Great Platform for Tour Operators – Seamless Payments & Stellar Support!
Five stars all the way for WeTravel! As a tour operator, finding a platform that balances comprehensive features with user-friendly design can be a challenge, but WeTravel hits the perfect sweet spot.
The itinerary builder is incredibly intuitive, allowing us to present our tours beautifully and professionally. On top of that, the payment processing is seamless, secure, and hassle-free for both our team and our international clients. It has completely streamlined our booking workflow.
A special shout-out to Dennis from the WeTravel support team! He was absolutely amazing and instrumental in helping me get our account set up for Wild Roars Uganda. His patience, guidance, and responsiveness made the onboarding process incredibly smooth.

MUGUME DENNIS
FOUNDER-WILD ROARS UGANDA

This site is the biggest scam. They will withhold your money from your retreat and make you pay for your entire retreat out of pocket. It says they will give you your money in 30 days after your retreat is over and then they withhold it even longer. They owe me $4,000 and I still have no received it and it has been over 40 days since my retreat. DO NOT USE THIS SITE FOR YOUR RETREATS.

Amazing experience with Mohammed Amleh for onboarding our company to the WeTravel platform. You can see his care and passion shine through for his clients and the effort he puts into find answers, even if he is not sure there and then, he will go and find out. The payment system is clean, easy to implement and multi currency & fleixbility is a big plus! We primarily use the booking capture embeds for & passenger management tools and up until now I have no complaints! Looking forward to seeing the development continue with the new CRM feature & excited to continue the journey with WeTravel.

The payment process appears to be secure and fairly straightforward. My deduction of two stars is based on the excessive "service fees" they charge with any payment by credit card. Whether paying in CAD or USD, there was a nearly 4% markup. Fortunately, it's possible to avoid this by paying directly from a bank account by electronic funds transfer, but I have never seen credit card fees this high. Given those fees, it's much better to pay directly from your bank account.

I am editing this review. Here is my story. This company actually chased me for four years to join their platform. Because of the failure of another company, I agreed to do so because I needed the payment platform.

They have a review process when onboarding new companies and mine, it seems, was pushed through in a hurry so their salesmen could get their commission.

So I started using the platform and was going well. Then suddenly, they blocked a payment of over €12k and held the funds, "pending a review". My company has a decade of history, an impeccable reputation, and never any whiff of wrong-doing. So, they block my funds, and the things they request to "complete their review" include private emails between us and our client. I have never felt so furious, and I have never felt like my privacy and that of my clients privacy have been so invaded. This company CHASED ME for four years asking me to join the platform, then, when I finally capitulate, suddenly I am untrustworthy.

I take back everything I said in my original review. Unless you want to have your money blocked (for how long, no one will say, they are still holding my €12k) then I would strongly advise against using this company.

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If you are a Tour Operator, this platform is excellent and easy to use for payment collection...

I have been considering using this platform for a number of years, but I could not get motivated to deal with change; my agency is just too busy. Anyway, a failure of a payment platform that we were using, coinciding with a WhatsApp message from Dennis Mathiu, made me take the plunge. I have been very happy so far with the service that Dennis has provided, and the only reason for 4 stars instead of 5 is that I think there could have been a smoother onboarding of our enormous library, which they tell me they are working on getting done for me. And, I do think that writing an itinerary in WeTravel is more complicated than in the service that we currently use, so, it will take some convincing to get me to move my itinerary builder to WeTravel. But, the payment platform works perfectly. The prices are reasonable, the payment options are great, and clients have actually said to me today that they found the experience of being able to choose the mode of payment, and payment currency, is really convenient for them. It is convenient for me because we take payments from all over the world and then have to send the money to Madagascar and so far so good, it has all worked perfectly on this platform.

Dennis Kinyua took care of putting us onboard, making sure all is in order and ever since we have double our incomes through WeTravel. I will recommend all companies to enrol and make life easier for them.

We’re still actively using this system for Savannah Adventures in Victoria Falls, Zimbabwe, and it has been a great addition to our operations. Many of our guests use it to pay for safari game drives, Chobe day trips, Hwange trips, as well as our Moonlight & Stargazing 4x4 safaris here in Victoria Falls.
The system is smooth, reliable, and easy for both us and our guests, which makes a real difference in day-to-day business.
A special thank you to Dennis — the customer service has been outstanding. He’s available almost day and night, always quick to respond, and incredibly supportive. His ongoing help has genuinely contributed to growing our business.
Highly recommend — very happy with the experience!

I joined WeTravel in January 2026 and use it to help run my student travel business, after leaving another platform. They provided an integration we needed, and the customer support during the migration and setup process was very much appreicated! We Travel set everything up for me and trained me how to use the differnet features (They helped transfer old bookings over to WeTravel)

The itinerary builder, website builder, and AI features in the CRM are huge time savers!

I booked a diving trip with another company. They sent me a link to pay for the booking with WeTravel.
There is a service fee of $8.50 I have to pay extra. After I payed notice they charge me $42 service fee, instead of $8.50. This is not the price I saw and agreed on.
Update: to add insult to injury they invited me to talk to a chatbot.

Just had the misfortune to pay for service with We Travel.
A 3.6% surcharge means I will consider purchasing services from companies using this payment platform.