J’ai commandé le air jordan retro 4 navy blue comme cadeau d’anniversaire et les chaussures sont vraiment belles et authentique ! They arrived within 48h as expected, the transaction went smoothly, an... See more
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J’ai pu avoir les baskets Adidas campus 00S introuvables chez Adidas mais malheureusement beaucoup plus chère mais ma petite fille les a eu pour Noël, c’est ce qui compte. Donc tout a été parfait
Company replied
I ordered a Denim Tears Hoodie tears hoodie for my son €219. Came without tags, no invoice, no packaging of Wethenew or seal indicating its was checked by the Team for authenticity. Upon reac... See more
As an avid sneaker collector, I tried nearly every existence reseller website. Each time I have to venture a new one, there is still the recurring and lingering fear of something not being quite al... See more
Company replied
Company details
Written by the company
Wethenew permet à tous les amateurs, passionnés et curieux de sneakers et streetwear d'acheter facilement leurs produits préférés. Que vous recherchiez un produit en édition limité, la paire la plus tendance du moment où la parfaite pièce streetwear, vous êtes au bon endroit. - Produits authentifiés par nos experts. - Livraison offerte dès 200 € d'achat. - Paiement en 2,3 ou 4 fois. - Service client dédié et disponible.
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4.1
Great
28K reviews
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Don’t sell on this website
I am writing to express my concern regarding the fact that I have yet to receive the payout of july 2024. Despite the fact that I keep receiving several emails indicating that you can sell on their site and the listing would be processed quickly (7 businews days). This lack of respect and clear communication regarding the matter is highly frustrating.
28 February 2025
Unprompted review
Reply from Wethenew
Hello Andrea,
We understand your disappointment and are aware of the impact this situation may have had on our community of partner resellers.
On November 21, 2024, by ruling of the Paris Commercial Court, Wethenew's assets were acquired by a new owner.
While Wethenew continues to operate, fulfill orders, and purchase products, debts prior to August 6, 2024, have unfortunately been deemed unrecoverable by the legal proceedings.
Today, our business has stabilized, and we now ensure payment to sellers within 10 working days.
We are also planning to launch a benefits system for sellers affected during the proceedings and will communicate about this system in the coming weeks.
Of course, we are doing our utmost and working every day to rebuild a relationship of trust with our reseller community, and we remain available for any questions!
Thank you for your understanding and patience.
THEY OWN ME MONEY
THEY OWN ME MONEY, THEY ARE SELLING SNEAKERS THEY DON'T OWN.
IT IS IMPOSSIBLE DE CONTACT THEM, THEY ARE STILLING THEIR CLIENTS.
BE CAREFULL WITH THEM EITHER WAY : SELLING OR BUYING.
12 February 2025
Unprompted review
Reply from Wethenew
Hello,
We understand your disappointment and are aware of the impact this situation may have had on our community of partner resellers.
On November 21, 2024, by ruling of the Paris Commercial Court, Wethenew's assets were acquired by a new owner.
While Wethenew continues to operate, fulfill orders, and purchase products, debts prior to August 6, 2024, have unfortunately been deemed unrecoverable by the legal proceedings.
Today, our business has stabilized, and we now ensure payment to sellers within 10 working days.
We are also planning to launch a benefits system for sellers affected during the proceedings and will communicate about this system in the coming weeks.
Of course, we are doing our utmost and working every day to rebuild a relationship of trust with our reseller community, and we remain available for any questions!
Thank you for your understanding and patience.
sold shoes on their website and never…
sold shoes on their website and never got paid.
CANT RECOMMEND WE THE NEW
DONT BUY OR SELL ANYTHING THERE
1 September 2024
Unprompted review
Reply from Wethenew
Hello,
We understand your disappointment and are aware of the impact this situation may have had on our community of partner resellers.
On November 21, 2024, by ruling of the Paris Commercial Court, Wethenew's assets were acquired by a new owner.
While Wethenew continues to operate, fulfill orders, and purchase products, debts prior to August 6, 2024, have unfortunately been deemed unrecoverable by the legal proceedings.
Today, our business has stabilized, and we now ensure payment to sellers within 10 working days.
We are also planning to launch a benefits system for sellers affected during the proceedings and will communicate about this system in the coming weeks.
Of course, we are doing our utmost and working every day to rebuild a relationship of trust with our reseller community, and we remain available for any questions!
Thank you for your understanding and patience.
Scammers
Scammers! Sold sneakers in May 2024 and not get paid by now! Dont do business with them!
putain de mangeurs de grenouilles
9 February 2025
Unprompted review
Reply from Wethenew
Hello Jan,
We understand your disappointment and are aware of the impact this situation may have had on our community of partner resellers.
On November 21, 2024, by ruling of the Paris Commercial Court, Wethenew's assets were acquired by a new owner.
While Wethenew continues to operate, fulfill orders, and purchase products, debts prior to August 6, 2024, have unfortunately been deemed unrecoverable by the legal proceedings.
Today, our business has stabilized, and we now ensure payment to sellers within 10 working days.
We are also planning to launch a benefits system for sellers affected during the proceedings and will communicate about this system in the coming weeks.
Of course, we are doing our utmost and working every day to rebuild a relationship of trust with our reseller community, and we remain available for any questions!
Thank you for your understanding and patience.
Well known scammers.
Do not believe anything they say - THEY WILL NOT PAY YOU!
Well known scammers.
20 January 2025
Unprompted review
Reply from Wethenew
Hello,
We understand your disappointment and are aware of the impact this situation may have had on our community of partner resellers.
On November 21, 2024, by ruling of the Paris Commercial Court, Wethenew's assets were acquired by a new owner.
While Wethenew continues to operate, fulfill orders, and purchase products, debts prior to August 6, 2024, have unfortunately been deemed unrecoverable by the legal proceedings.
Today, our business has stabilized, and we now ensure payment to sellers within 10 working days.
We are also planning to launch a benefits system for sellers affected during the proceedings and will communicate about this system in the coming weeks.
Of course, we are doing our utmost and working every day to rebuild a relationship of trust with our reseller community, and we remain available for any questions!
Thank you for your understanding and patience.
DO NOT BUY THERE, DO NOT SELL THERE
We The New, the worst company I’ve ever had the misfortune of dealing with.
I sold to this company for several years, and in the beginning, everything was fine, apart from longer payout times. But eventually, things started going downhill. The company began destroying packages they received to avoid accepting them from their sellers (for instance, when their customer canceled an order). As a result, they canceled my sales along with many others, demanded a €15 fee, and then sent back damaged boxes or sneakers.
After some time of constant lying, this idiotic company full of liars and despicable people started heading toward bankruptcy. I don’t believe their business wasn’t working; it’s more likely that Mr. Gaubert or his associates started looting the company.
Regardless, the company stopped paying its sellers altogether and announced a “protection period” of six months, during which they claimed they couldn’t take on any new obligations and would pay everything owed within that timeframe. Perhaps it worked for the first two weeks, but after they attracted enough people, they stopped paying their sellers again and kept making excuses.
I wish them nothing but the worst. People like them are trash, and the same goes for all the employees who know about this and still choose to work there.
19 January 2025
Unprompted review
Reply from Wethenew
Hello,
We understand your disappointment and are aware of the impact this situation may have had on our community of partner resellers.
On November 21, 2024, by ruling of the Paris Commercial Court, Wethenew's assets were acquired by a new owner.
While Wethenew continues to operate, fulfill orders, and purchase products, debts prior to August 6, 2024, have unfortunately been deemed unrecoverable by the legal proceedings.
Today, our business has stabilized, and we now ensure payment to sellers within 10 working days.
We are also planning to launch a benefits system for sellers affected during the proceedings and will communicate about this system in the coming weeks.
Of course, we are doing our utmost and working every day to rebuild a relationship of trust with our reseller community, and we remain available for any questions!
Thank you for your understanding and patience.
After 6months they sent message that…
After 6months they sent message that they will not be paying because of restructuring. Never send them sneakers again because you never know if they will pay or not.
16 January 2025
Unprompted review
Reply from Wethenew
Hello,
We understand your disappointment and are aware of the impact this situation may have had on our community of partner resellers.
On November 21, 2024, by ruling of the Paris Commercial Court, Wethenew's assets were acquired by a new owner.
While Wethenew continues to operate, fulfill orders, and purchase products, debts prior to August 6, 2024, have unfortunately been deemed unrecoverable by the legal proceedings.
Today, our business has stabilized, and we now ensure payment to sellers within 10 working days.
We are also planning to launch a benefits system for sellers affected during the proceedings and will communicate about this system in the coming weeks.
Of course, we are doing our utmost and working every day to rebuild a relationship of trust with our reseller community, and we remain available for any questions!
Thank you for your understanding and patience.
I ordered my shoes long ago and still…
I ordered my shoes long ago and still not arrived. I want my shoes now or my money back.
14 December 2024
Unprompted review
Reply from Wethenew
Hello John,
Thank you for your order and for your confidence.
I am sorry to hear that the processing time of your order has been extended abnormally and we apologize for this.
I understand that you could not wait any longer and preferred to cancel your order.
We thank you for taking the time to give us this feedback, which allows us to improve, and we will do our best to ensure that this does not happen again.
Please do not hesitate to contact our team if you would like to make a claim.
The Wethenew team
Still has customer service ？
Hi，Can you pay me back? Your company still owes me 300 euros.
I don't know if your company still has customer service after the asset reorganisation, it has been two months since I contacted you and no one has dealt with my matter, I have a pair of shoes with you, before the customer service promised to refund the money, but it has been six months since then, and there is still no progress!
21 March 2024
Unprompted review
Reply from Wethenew
Hello Mohammed,
Thank you very much for your trust and your patience.
We are pleased to hear that the shoes fit perfectly.
Have a great day !
Fast and reliable
3 October 2024
Reply from Wethenew
Hello,
Thank you very much for your trust and your patience.
We are pleased to hear that the shoes fit perfectly.
Have a great day !
Still not paying sellers
After everything that happened they still don't pay sales, sold a shoe one month ago, a week after the primised "payment deadline" i have reached sellATwethenew.com, and all they have been telling me for 2 weeks now is that "they are working on it", completely unprofessional, avoid selling to them.
3 October 2024
Unprompted review
Reply from Wethenew
Hello Luca,
I am very sorry to read that. Can you please enter your sale ID so we can help you.
You can also reach us by email, our team answers everyone.
Regards,
Perfect!!!!!
12 September 2024
Reply from Wethenew
Hello Enrico,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
Unpaid Sale
I sold my shoes on their site on June 5.
To date, the sale has not yet been paid for.
The payout was supposed to arrive on July 24 as stated on the application but to date it has never been received.
I filled out the form they sent for creditors but still no word on when they will pay out the old sales.
I was a very good seller on this site and always sold because they proved to be serious and reliable.
I will never sell a single shoe again until I receive the money from my sale.
5 June 2024
Unprompted review
Reply from Wethenew
Hello Antonio,
I am so sorry to read that.
Do not hesitate to contact our support at sell@wethenew.com.
Regards,
Reply from Wethenew
Hello Monika,
Thank you so much for taking the time to leave your review, it means a lot to us
We are happy to hear you had a great experience.
Enjoy your order and we hope to see you again soon.
Regards,
wethenew scammers
its restocks 2.0 now, they are leaving with people’s payouts, ggwp scammers
7 August 2024
Unprompted review
Reply from Wethenew
Hello,
We understand your disappointment and are aware of the impact this situation may have had on our community of partner resellers.
On November 21, 2024, by ruling of the Paris Commercial Court, Wethenew's assets were acquired by a new owner.
While Wethenew continues to operate, fulfill orders, and purchase products, debts prior to August 6, 2024, have unfortunately been deemed unrecoverable by the legal proceedings.
Today, our business has stabilized, and we now ensure payment to sellers within 10 working days.
We are also planning to launch a benefits system for sellers affected during the proceedings and will communicate about this system in the coming weeks.
Of course, we are doing our utmost and working every day to rebuild a relationship of trust with our reseller community, and we remain available for any questions!
FRAUD
After placing an order I received the shoes but I was forced to return them as they are small. To date, after a month, Wethenew has refused the return without giving me any explanations. Furthermore, in addition to not giving me my money back, today I don't even know where my shoes are. I WILL MAKE A COMPLAINT.
15 July 2024
Unprompted review
Reply from Wethenew
Hello Michele,
I am very sorry about the late reply here, but this situation has been quickly solved by email, of course.
The item has been successfully returned thanks to the label we provided, and you received a gift card to buy a new item.
We hope this one fits you better and wish you a great day.
This Company bought my Shoe but Never…
This Company bought my Shoe but Never paid me money!!
I will delete this After i got my money!!
5 August 2024
Unprompted review
Reply from Wethenew
Hello,
We understand your disappointment and are aware of the impact this situation may have had on our community of partner resellers.
On November 21, 2024, by ruling of the Paris Commercial Court, Wethenew's assets were acquired by a new owner.
While Wethenew continues to operate, fulfill orders, and purchase products, debts prior to August 6, 2024, have unfortunately been deemed unrecoverable by the legal proceedings.
Today, our business has stabilized, and we now ensure payment to sellers within 10 working days.
We are also planning to launch a benefits system for sellers affected during the proceedings and will communicate about this system in the coming weeks.
Of course, we are doing our utmost and working every day to rebuild a relationship of trust with our reseller community, and we remain available for any questions!
Thank you for your understanding and patience.
Missing Payout
Can you imagine wethenew still owe me the payout on 30th April?3 months!Never sell here,they will bankrupt.
ID: # 7RHwtsC
ID: # JOcEqc3
ID: # 7OK4Get
ID: # TVkaXY5
30 April 2024
Unprompted review
Reply from Wethenew
Hello,
We understand your disappointment and are aware of the impact this situation may have had on our community of partner resellers.
On November 21, 2024, by ruling of the Paris Commercial Court, Wethenew's assets were acquired by a new owner.
While Wethenew continues to operate, fulfill orders, and purchase products, debts prior to August 6, 2024, have unfortunately been deemed unrecoverable by the legal proceedings.
Today, our business has stabilized, and we now ensure payment to sellers within 10 working days.
We are also planning to launch a benefits system for sellers affected during the proceedings and will communicate about this system in the coming weeks.
Of course, we are doing our utmost and working every day to rebuild a relationship of trust with our reseller community, and we remain available for any questions!
Thank you for your understanding and patience.
Promised refund and now no response!!!
February 2023 ordered sneakers from wethenew. I have quite a lot of shoes so I have worn these about 10-15 times. Recently while on holiday the sole started to break at the front and back. I don't think that's the intention with shoes that haven't been worn often... I took pictures and left the shoes in the trash because I can no longer wear them. I kept falling and it got worse and worse. I contacted your colleague last week and explained that I can no longer return the shoes. Your colleague promised me a refund, but I had to send an email with the invoice and payment. I also sent photos but I'm still waiting for a response! Still no refund received!
30 July 2024
Unprompted review
Reply from Wethenew
Hello,
Thank you for your order and for your confidence.
We apologize for this inconvenience.
However, you did not answer our request on the review to help you.
I can't find any order or reference. Could you please send me your order number and/or the email address you used to place it, so that we can contact you and inform you?
We look forward to hearing from you.
The Wethenew team
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