I have ordered quite a lot from Westwing, both big items (such as tables) and smaller items (kitchen supplies, decorations, etc.). I’ve been satisfied with everything! However, I’m most happy with the... See more
Company replied
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See what reviewers are saying
All I need is Westwing! Safe and fast experience, when you desire something special I recommend snitching always at Westwing shop
Company replied
Product is good. But Westwing shipping process is very slow
Company replied
Ordered my rug a couple of months ago with estimated delivery time around 2-3 weeks , however still waiting. Been trying to get hold of customer service - at no success. Il Numero dell’ordine è 26... See more
Company replied
Company details
Contact info
4.2
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Westwing Italia
Dear Milena, glad for reading your satisfaction about our e-commerce! Keep following us, Team Westwing
sito userfriendly
10 December 2022
Reply from Westwing Italia
Grazie per la tua recensione, Patrizia! E' davvero super apprezzata e speriamo di riceverne tante altre. A presto! Team Westwing
assistenza telefonica impeccabile
29 November 2022
Reply from Westwing Italia
Cara Alice, le tue parole ci fanno molto piacere e non preoccuparti, il nostro servizio clienti sarà sempre al tuo fianco per ogni necessità. Ti auguriamo una piacevole serata, Team Westwing!
sempre molto efficienti
22 November 2022
Reply from Westwing Italia
Grazie per la tua recensione, Michela! E' davvero super apprezzata e speriamo di riceverne tante altre. A presto!
Team Westwing
Reply from Westwing Italia
Thank you Elba for the kind compliment! We are always happy to hear that our customers are satisfied! have a nice evening :)
BAD service!!
BAD service! Bring for us broken table and broken bed! And 2 months already can’t change it! BAD company! Just waist my time and my money!
22 September 2022
Unprompted review
Reply from Westwing Italia
Dear София,
we would like to be able to verify what happened and get to work to solve the problem: can you write to us at assistance@westwing.itindicating the order number and referring to this review? Thank you for your cooperation, Team Westwing.
facile e veloce
19 October 2022
Reply from Westwing Italia
Cara Erika, è bello il tuo pensiero e faremo il possibile per continuare a rendere i tuoi acquisti sempre più piacevoli! Grazie per averci scelto, Team Westwing
Reply from Westwing Italia
Caro Elisa,
grazie per aver scelto i nostri prodotti!
A presto, Team Westwing
Westwing has always amazed us!
Westwing has always amazed us!
Delivery is sometimes rather long in coming, but we've been excited to wait!
3 September 2022
Reply from Westwing Italia
Cara Harald,
siamo così contenti che ti sia piaciuto acquistare da noi!
Ti aspettiamo per altri acquisti, con lo stesso entusiasmo di sempre.
Team Westwing.
TERRIBLE!!
TERRIBLE!!! I have 6 giant cartons that have been waiting for a courier pickup/return for more than SIX WEEKS. Do not order from this company. They will never come get what they promised to take back, and you are stuck with all the big boxes in your living room for MONTHS with no refund!
13 August 2022
Unprompted review
Reply from Westwing Italia
Buongiorno Liz, grazie per la tua segnalazione.
Siamo molto dispiaciuti per il disguido con il corriere, vediamo che il nostro Customer Care ti sta fornendo assistenza ed è già in contatto con lo spedizioniere per sollecitare il ritiro tramite il ticket #2381127
Contiamo di risolvere al più presto!
Team Westwing
Reply from Westwing Italia
Gentile Adriana, grazie per l'entusiasmo che ci dimostri! Continueremo a lavorare duramente per la tua soddisfazione e per quella di tutti i nostri Clienti. Passa una buona giornata, Team Westwing
Bought few things after two weeks I…
Bought few things after two weeks I still Don t have any news when they will be sent.
Even they wrote it will take from 4 to 10 days to be sent, I find it quite ridiculous that after 2 weeks the status of my order is still " working on it".
Second time I use this site. Never again.
8 August 2022
Unprompted review
Reply from Westwing Italia
Dear customer, we are sorry to read your report and would like to learn more about the problem. In this regard, we ask you to contact us by writing to the following address: assistance@westwing.itreferring to the review. Alternatively, you can add your order number in the report, so that we can contact you for verification and prompt resolution. See you soon, Team Westwing!
Consistently good products at an…
Consistently good products at an appealing price. Great delivery too.
23 July 2022
Reply from Westwing Italia
Dear Meredith, glad for reading your satisfaction about our e-commerce! Keep following us, Team Westwing
Sempre bello e interessante
17 June 2022
Reply from Westwing Italia
Cara Anna, che bello ricevere la tua recensione!
Se continuerai a seguirci, ti faremo conoscere nuovi prodotti e brand interessantissimi.
Passa una splendida giornata, Team Westwing
Westwing Shopping Experience
Scusi il mio Itlaiano non buono! It was a pleasure to use the site and the experience was really easy. The quality of the goods is exceptional I cannot wait to use my beautiful linen in my new home.
Grazie mille
Amelia
2 June 2022
Reply from Westwing Italia
Dear Amelia, glad for reading your satisfaction about our e-commerce! Keep following us, Team Westwing
very very good
31 May 2022
Reply from Westwing Italia
Dear Paola, glad for reading your satisfaction about our e-commerce! Keep following us, Team Westwing
rapido ed efficiente
18 May 2022
Reply from Westwing Italia
Cara Rosa, ti ringraziamo per la fiducia che ci hai riservato! Speriamo di averti come nostro cliente ancora per molto tempo! A presto, Team Westwing
Reply from Westwing Italia
Cara Lara, è bello averti come cliente e la tua recensione per noi è molto preziosa! Grazie per averci dedicato del tempo. Team Westwing
Problems on the app to confirm…
Problems on the app to confirm payment...simply wasn't working properly. I had to use the pc for the order. Otherwise 5 stars
22 April 2022
Reply from Westwing Italia
Hello Julie, thank you for your report! We will carry out a technical check on the problem encountered and in case of need we remind you that our customer service remains always at your disposal.
Reply from Westwing Italia
Cara Roberta, che bello ricevere la tua recensione!
Se continuerai a seguirci, ti faremo conoscere nuovi prodotti e brand interessantissimi.
Passa una splendida giornata,
Team Westwing
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