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Westminster Outdoor Living Reviews 

1,056
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and wide selection of the garden furniture, noting stylish finishes that completely transform outdoor spaces. Shoppers also mention the knowledgeable, friendly staff who provide a welcoming, pressure-free shopping environment during their visits. Buyers appreciate the professional delivery service, observing that items always arrive on time and are handled carefully. However, some reviewers were not happy when occasional product issues arose with items like table tops. Nonetheless, people noted that these unexpected problems were typically resolved quickly and professionally by the helpful team.

What people talk about most

Product

People report high satisfaction with the product offerings and overall quality. Reviewers frequently... See more

Staff

Clients share positive opinions on staff, noting that the team is incredibly helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, describing it as efficient, friendly, and professional... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the products on offer.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic customer service. Still enjoying our garden furniture after many years. Westminster are always happy to answer any after sales query and their response times are incredible. Would recomme... See more

Company replied

Rated 5 out of 5 stars

Good quality garden furniture and pergola. Sean, Stuart & Nigel put up the pergola very professionally. Initially we were not happy with the lighting solution but Westminster helped as best they could... See more

Company replied

Rated 5 out of 5 stars

Justyna and the team are super helpful, and very knowledgable. We purchased a beautiful corner sofa set, the process was very well managed, delivery was prompt, everything was assembled on site and... See more

Company replied

Rated 5 out of 5 stars

Hugely impressed with both the sales advice, customer service and after care from Westminster Living. Being able to see the furniture and try it out made a massive difference, order came very quickly... See more

Company replied


Company details

  1. Outdoor Furniture Store
  2. Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Grill Store

Written by the company

Quality, Style, Value, Service: These are the very foundations of our company philosophy. They are the basis for every decision we make. The guiding force that has determined the company and its products has been a commitment to these core values. We have achieved success through consistency and investment, both in products and people. Growth, change and innovation are the qualities that define Westminster. We have 2 showrooms, located in Guildford & East Grinstead. We, as a company, are consistently inspired to embrace new ideas whilst we are always looking forward, our past of over 35 years is firmly rooted in tradition. We will never forget the value of simply, functional and comfortable furniture.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,056)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end. Ordered our new outdoor table and chairs on Monday and was delivered on Thursday!

Paul and Stewart delivered the furniture with efficiency and care.

Very happy with our furniture and the service we received. Thank you!

14 March 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review, we will pass your comments to our delivery team. Enjoy your furniture - the Westminster Team

Rated 5 out of 5 stars

Mark and Stuart

Mark and Stuart have just delivered our sunloungers, assembled, positioned and covered. Wonderful service

12 March 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kidn review, we will ensure Mark & Stuart receive the feedback. Enjoy your furniture.

Rated 5 out of 5 stars

Wonderful experience from buying to…

Wonderful experience from buying to delivery. Mark and Nigel were very friendly and were thorough we placing all the furniture where I needed it thank you

8 March 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Many thanks for your kind review, we will ensure Mark & Nigel receive your feedback. We hope you enjoy your furniture - The Westminster Team

Rated 5 out of 5 stars

Outdoor furniture

Fiona listened and acted upon all our requests. Sean & Paul the delivery men were very efficient and friendly. Very good company.

7 March 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review, we will ensure the shop & delivery teams receive your feedback. Enjoy your furniture!

Rated 5 out of 5 stars

Absolutely first class product and…

Absolutely first class product and service delivered by Nigel and his colleagues again !

Sean, Mark and Paul arrived on time, erected and handed over the furniture with care and courtesy.

Great experience - thank you !

4 March 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your kind review, we will ensure the delivery team receive your feedback. Thanks - The Westminster Team

Rated 5 out of 5 stars

Great Experience

Great experience from start to finish. From the moment we walked through the door, Jason was very helpful and knowledgeable and walked us through the different options available to us. The parasol we bought had a good high end spec at a very reasonable price. It was delivered very efficiently on time and was constructed in our garden. Thanks go out to Shaun, Mark and Paul who made the experience so seamless.

28 February 2024
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review, we will pass your comments to our sales & delivery teams who will be thrilled - enjoy your furniture!

Rated 5 out of 5 stars

A white glove service

Great white glove service which made delivery and set up effortless. Thanks Mark & Stewart for being amazing. Thank you.

22 November 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your kind review Matthew.
We will pass your feedback to Mark & Stewart who will be so happy.
Enjoy your new furniture.
- The Westminster Team

Rated 5 out of 5 stars

Great work!

What a great experience with this lots! Massive shout out to Hannah Shenton who was fast and clear on all responses to me! Thank you.

21 September 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your lovely review Tim.
We will pass your feedback on to Hannah who will be so happy she could help!
Enjoy your new furniture.
- The Westminster Team

Rated 5 out of 5 stars

A fantastic company to deal with

A fantastic company to deal with. Very high quality furniture, a great showroom and really helpful and patient shop assistant. He gave us a really good deal. Furniture was delivered within 4 days. Delivery service was excellent, the guys who delivered the furniture were friendly and careful over installing the furniture. Great experience. Thanks!

19 September 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your lovely review.
We will pass your comments on to the team!
Enjoy your new furniture.
- The Westminster Team

Rated 5 out of 5 stars

Beautiful furniture that I have been…

Beautiful furniture that I have been dreaming about for a while. When I got to the showroom in East Grinstead I got confused with all the choice. Sue was absolutely amazing. She helped me put the perfect set together. She was Informative and I felt she really understood what I wanted. Very grateful for such expertise.

16 September 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your lovely review.
We will pass your comments on to Sue who will be thrilled!
Enjoy your new furniture.
- The Westminster Team


Rated 5 out of 5 stars

Brilliant table and chairs and first…

Brilliant table and chairs and first class white glove service from Mark and Stuart… much appreciated and will be buying more!

8 September 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review.
I will pass your comments on to Mark and Stuart!
Enjoy your new furniture.
- The Westminster Team

Rated 5 out of 5 stars

This is a brilliant company

This is a brilliant company, no not brilliant but great. What makes it great is it’s staff who are very courteous and professional. We had a Pergola supplied which was erected by two very professional fitters Stewart and Mark, their attention to detail was second to none. I would not hesitate in recommending this company to anyone. My thanks also go to Nigel who was our go to man (the King Pin in our experience) who could not put anymore effort into our resolve… Full marks to all.

5 September 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you so much for your lovely review Mr Cripps.
I will pass your comments on to the team and especially to Nigel, Mark and Stewart!
Enjoy your new furniture.
- The Westminster Team

Rated 5 out of 5 stars

Superb service from Westminster

Superb service again from
Westminster. Such a great range of furniture to choose from in their spacious showroom and the staff are so friendly and helpful.
Special mention to thank the delivery team of Mark and Stewart, they were great. Thanks very much.

5 September 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review Richard.
I will pass your comments on to Mark and Stewart!
Enjoy your new furniture.
- The Westminster Team

Rated 5 out of 5 stars

Great all round service

Arrived at the showroom to pick up some sand bags for our covers and came away with 2 chairs as well! Fiona very kindly arranged for us to pick them up from the warehouse on our way home - very helpful people at the warehouse too -loading the car for us.The chairs were so comfortable that we ordered 4 more and a cover online. The delivery date was much earlier than anticipated and Paul delivered these on time. He was very polite and helpful. Thank you everybody at Westminster!

25 August 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review Linda.
I will pass your comments on to Fiona and Paul!
Enjoy your new furniture.
- The Westminster Team

Rated 5 out of 5 stars

Great customer service and set up

Great staff, not pushy and happy to answer any questions. We bought a table and 8 chairs which they held for delivery until the patio was finished. The delivery team were on time and coped with a tricky route to get the furniture in the right place, and they tidied up the packaging and took it away!

17 August 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review Vicki.
I will pass your comments on to the team!
Enjoy your new furniture.
- The Westminster Team

Rated 5 out of 5 stars

Thankyou Mark. We Love Westminster!!

Thankyou Mark for delivering our amazing Westminster furniture, it really sets off our new pool area!
Mark turned up on time, was quick and friendly.

16 August 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review Chantel.
I will pass your comments on to Mark who will be very pleased.
Enjoy your new furniture.
- The Westminster Team

Rated 5 out of 5 stars

Mark was First Class!

Mark, who delivered our storage basket yesterday, was brilliant and “ bent over backwards,” literally, to get the delivery over our high wall!
Thank you Mark!

10 August 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your kind review Terry.
I will pass your comments on to Mark who will be very pleased.
Enjoy your new furniture.
- The Westminster Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Hannah was great in helping me with the order and the delivery times indicated were spot on. Mark and Stewart arrived on time and set everything up including ensuring the table was properly levelled up. All the packaging was removed and cleared.

7 July 2023
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Thank you for your lovely review Girish.
We are so pleased we could help you.
I will pass your comments on to Hannah, Mark and Stewart!
Enjoy your new furniture.
- The Westminster Team

Rated 1 out of 5 stars

Terrible quality

Was gifted some Westminster loungers a few years ago. They started to disintegrate and have continued to do the same. Contacted the md but as we did not have receipts they would not talk to me. There do not seem to be serial numbers on the items so they could trace them to me.

The kettler products I purchased at the same time are still like new.

I am appalled at the quality of the product and am still waiting for them to do the right thing and resolve the issue.

If I could I would put a picture up for all to see.

30 June 2022
Unprompted review
Westminster Outdoor Living logo

Reply from Westminster Outdoor Living

Good morning Peter,
Please may you email us at customerservices@westminsterfurniture.co.uk so we can assist you with this. We haven't been able to find a record of your contact with us and our MD has no recollection of any conversation.
We look forward to hearing from you.
- The Westminster Team

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