West Midlands Home Improvements Reviews 

37
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Met Gurminder 14/07/26 to quote for a loft conversation and some downstairs building works. Provided a full breakdown of what was required before the site visit. I was ghosted for a few weeks, despite... See more

Rated 5 out of 5 stars

We are having a single storey extension built with WMHI and so far I can only say they have exceeded my very exacting standards. Everyone has been quick, efficient and very helpful so far. Let’s hope... See more

Company replied

Rated 5 out of 5 stars

We had a large single storey extension built by West Midlands home improvements. Found the company easy to deal with they handled the project from start to finish. Their in house architect was not gre... See more

Company replied

Rated 1 out of 5 stars

Sales guy came round sold me the dream exhautionate amounts took 5k deposit and due to misleading info I asked to not go ahead. I managed to get 3500 and these crooks kept from 1500 for a draft sket... See more

Company replied

Company details

  1. General Contractor

Information provided by various external sources

Specialised in carrying out extensions and new builds, WMHI are the one for you. Whether you wish to convert your garage, extend your loft or refurbish your bathroom, we can meet your needs. Get in touch today to make your house your Dream Home!


Contact info

3.4

Average

TrustScore 3.5 out of 5

37 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(37)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Please don't trust this company!

If 0 stars was an option that is what WMHI would receive!

A 6-8 week "small" job ended up taking 17 weeks through sheer incompetence and lack of care, for the job itself or my families life!

Having to bullet point this because of character maximum

1. Mouldy plyboard used in brand new flat roof
2. no joist hangers
3. Noggins badly spaced
4. Kerb only 75% complete
5. No insulation in the eaves
6. No flashing
7. No top coat
8. Screws sticking out everywhere
9. Wall plate not bolted to the wall
10. No vapour control barrier
11. Fibreglass all over neighbours new patio and standing on their flat roof
12. Internal blockwork had to come down twice
13. 4 different teams of builders as 3 were incapable
14. Damaged our property
15. Were very rude and lied to us repeatedly
16. Dangerous electrics fitted by an unqualified electrician (they have no certified or registered electricians)
17. Put our family at risk of fire and electrocution
18. Demanded payment for incomplete and very poorly finished work
19. Caused problems with neighbours
20. Flooded our current kitchen and caused damage to the kitchen
21. Rude and misinformed repeatedly by office staff
22. Old or substandard materials used repeatedly
23. The owner made promises at point of sale, and then disappeared when needed
24. Nothing completed to the standard promised, every wall is unlevel and in some places out by 30-40mm from one end to the other

Absolutely horrendous company, that claim all teams are in house and employed directly THIS IS NOT TRUE! They do not vet their subcontractors and then defend the abysmal work that is completed. Honestly never been so let down by a business

30 June 2024
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Hi Colette,

We’re really sorry to see that you’ve left a 1-star review.

We can completely understand that the build was far from a perfect one but feel a 1-star review is quite harsh considering that we were in constant communication with you throughout every stage of the project, provided you with a new site manager after you requested so, that the office staff themselves have even attended the site to address your concerns but most importantly…

All concerns that you had throughout the project were rectified at the time of you raising them, and upon project completion/before payment was taken…all of the problems you’ve listed were rectified. Furthermore, we agreed on a reduced fee due to the inconvenience caused as well as reimbursement for any damages listed.

Overall, we know that the project wasn’t as smooth as our usual constructions but went to every length in terms of fixes, fee-reductions and reimbursements to get to a positive completion in the end.

Despite this review, we genuinely hope that you enjoy your new living space for many years to come.

Rated 5 out of 5 stars

Great job 👍

We had a large single storey extension built by West Midlands home improvements. Found the company easy to deal with they handled the project from start to finish. Their in house architect was not great however Inderjit and his ground team were fantastic hard working and skilled. Overall a happy customer

31 January 2024
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Hi James, thank you so much for your 5 star review! We appreciate the honest feedback regarding the architect (we'll definitely take that on board) and we're glad to hear your kind words about Inderjit and the grounds team! Enjoy your new living space :)

Rated 5 out of 5 stars

What a company!

What a company! Professional and builds to the highest standard! So happy that I found this company! Would 100% recommend!

28 June 2024
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thanks so much for your 5 star review Kyla! We're glad to hear you were happy with the standard of work completed. Enjoy your new living space :)

Rated 5 out of 5 stars

Had an outhouse/garden office built by…

Had an outhouse/garden office built by the team at WMHI. Completed work quickly and efficiently and listened to all my concerns throughout. Would highly recommend

30 November 2023
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thank you so much for your 5 star review Manveer! Quick and efficient work is exactly what we like to hear and we're glad to hear that any concerns you had were actively listened to throughout the process. Enjoy your new garden office!

Rated 1 out of 5 stars

I would not touch this company

I would not touch this company! Despite the overwhelming and obvious paid for reviews! They are cowboys, they promise everything and deliver on very little, we are still waiting for all our documents from November, they falsely accuse other Companies of fraud when they themselves are frauds.

Despite someone in your office saying they will hand deliver these certificates you are now saying you will re post them!! Surely a company who have been chased so many times for these documents would make the effort to ensure we get these documents but no you just keep fobbing us off! I will tell you now I will not remove this 1 star as its an honest review of how we have been treated. Why as a customer should I have to come and collect these!!! Just another example of how you have treated us!!!

30 November 2023
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Hi Carrie, we’re really sorry to see that you’ve left a 1-star review. The claims you’ve made about us sourcing fake reviews are entirely false as are any accusations of fraudulent behaviour. Regarding the certifications you’re awaiting from Building Control, we have attempted to send them to you twice already and are posting them again for a third time today so, fingers crossed, you can expect them in your letterbox within the next two days. Furthermore, seeing as you live so close to our head office, you’re also more than welcome to pop in and pick them up or we can have someone come out to you to deliver. Once you have received the certificates, we would kindly ask that you remove this 1 star review here on Trustpilot and the one you’ve also left on our Google Business listing. Despite these reviews, we genuinely hope that you’re thoroughly enjoying your new living space!

Rated 5 out of 5 stars

Amazing Customer Service

I recently had West Midlands Home Improvements complete a single-story extension on my home in Birmingham, and I couldn’t be more thrilled with the results! From start to finish, their professionalism, attention to detail, and dedication to quality were evident in every aspect of the project.

The entire team was a pleasure to work with. They were punctual, courteous, and incredibly knowledgeable, always ready to answer any questions I had. The project was completed on time and within budget, which is a testament to their excellent project management skills.

I highly recommend West Midlands Home Improvements!

17 May 2024
Unprompted review
Rated 4 out of 5 stars

Ground Floor Extension

The Team have just Completed an extension to the Rear of My House. An Excellent Job Well done. Some Photos will be Provided By WMHI later but i am more than pleased, Ivan

24 October 2023
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

HI Ivan, thank you for the positive review. We hope you're thoroughly enjoying your extension!

Rated 5 out of 5 stars

We just had an Orangery built by West…Orangery Extension

We just had an Orangery built by West Midlands Double Glazing Ltd and they have done a fantastic job. All the team worked really hard from start to finish even in the bad weather. Thank you guys . I highly recommend West Midlands Double Glazing to any one who wants to add an extension to their house.

5 May 2023
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thank you so much for your positive review and kind words!

Rated 5 out of 5 stars

Kitchen Upgrade

We would recommend this company - they were very professional, clean and approachable, during the period they were working on our project.

7 November 2021
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thanks so much for your 5 star review!

Rated 5 out of 5 stars

good job

Pav came across honest and did deliver on promises. The team did a great job and we are happy with garage conversion work done.

7 September 2022
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY.

AVOID THIS COMPANY.. CUT CORNERS DONT FINISH JOBS DONT TURN UP... IF THEY SAY 4 WEEKS BE MORE LIKE 8 WEEKS. DONT CARE IF YOU HAVE 4 KIDS.. THEY HAVE NO QUALIFICATIONS IN BUILDING OR RUNNING A COMPANY.. I have all proof from pics and videos... just dont use this company shockin

24 June 2022
Unprompted review
Rated 5 out of 5 stars

What a brilliant team of Craftsmen.

What a brilliant team of workers. Seven talented members of staff attended my house and sorted out an absolute horror show of a fitted kitchen We cannot thank you enough. Experienced, talented, swift and professional. Thank you so much.

9 June 2022
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thank you for such a kind, positive and complimentary 5 star review!

Rated 5 out of 5 stars

Excellent, helpful, brilliant

Excellent service

3 July 2020
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thank you so much, Ms Kaur! We truly appreciate your kind words and are excited for our future projects together!

Rated 5 out of 5 stars

Excellent *****

Excellent- staff was very helpful, supporting and understanding.
Gave good advice how it was going to look through pictures and what work will be involved.
Very through, presentable staff. Work was amazing for my conservatory.
Less mess, job done within time as promised.

26 June 2020
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thank you Ruby, glad you are happy with the finished project! We appreciate your kind words

Rated 5 out of 5 stars

Perfect job

Really fast and clean work. The guys were friendly and really efficient. Thanks!

26 June 2020
Unprompted review
West Midlands Home Improvements logo

Reply from West Midlands Home Improvements

Thank you Michael, glad our team lived up to expectations and beyond. We appreciate you taking the time to provide feedback. Thank you

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