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Westfield Health Reviews 

3,073
•
TrustScore 4.5 out of 5

4.6

Health Insurance Agency
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Review summary

Created with AI, based on recent reviews

Considering 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the simple and straightforward online claim process, frequently noting that financial reimbursements are transferred directly into their bank accounts very quickly. People also describe the helpful service, trustworthy support, and clear instructions provided for managing various medical treatments without unnecessary hassle. Some reviewers were not happy with unexpected claim rejections and the difficult requirement to obtain doctor approval forms for ongoing therapies. Consumers additionally mentioned frustrations regarding delayed payments and challenges when trying to resolve issues with their coverage.

What people talk about most

Claim

Reviewers mention positive feedback about claim satisfaction, highlighting that the process is generally... See more

Payment

People report positive experiences with payment, highlighting the quick and simple online claim process with... See more

Service

Customers consistently note positive experiences with service, highlighting a fast, efficient, and... See more

Response time

Users describe positive interactions with response time, frequently praising the prompt, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting the efficient and straightforward platform.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Westfield Health is an excellent scheme to enable one to get help, guidance and financial support towards the high cost of health at a minimum monthly cost. With an easy, in understandable English, m... See more

Rated 5 out of 5 stars

Progressive benefits - Great range of practioners who can be selected - good processes - quick to pay - lovely lovely staff! I am an advocate!! Well done Westfield Health

Company replied

Rated 5 out of 5 stars

The website is easy to use, the replies were very quick and when there was a query with part of the claim, I received an email with very clear requirements of what additional paperwork was needed. On... See more

Rated 5 out of 5 stars

Been with Westfield for over 20 years. Can depend on it meeting my requirements for Optical, Dental and podiatry Plus many other areas in emergency, hospital admission for my husband etc. Very trust... See more

Company details

  1. Health Insurance Agency

Information provided by various external sources

Award winning health insurance and wellbeing solutions for yourself, your family or your business.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,073)

1,693 reviews in the last 12 months

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Rated 5 out of 5 stars

No delays of payment

No delays of payment, easy use of app.
What ever your invoice is for, photo invoice in app, follow the easy instructions, submit. Money paid into your bank, email from Westfield to tell you you’ve been paid.

15 August 2026
Unprompted review
Rated 1 out of 5 stars

Your policy discrimates against elderly

17 August 2026
Unprompted review
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Reply from Westfield Health

Hello Judi

Thank you for taking the time to share your feedback.

We'd really like to discuss this with you so that we can get more details about the experience that has left you feeling this way and to provide the appropriate feedback where necessary.

Our Customer Helpline are available each weekday between 8.30am to 5.30pm on 0114 250 2000

Best wishes
Julie

Rated 1 out of 5 stars

The request for confirmation of my…

The request for confirmation of my condition requiring chiropractic treatment is currently over 30 days long
Trying to seek GP approval is proving problematic and costly
If I did not need the treatment I would not be having it!!!!

20 July 2026
Unprompted review
Westfield Health logo

Reply from Westfield Health

Hello David

I'm sorry to hear of your frustration , if you haven't already done so please call our customer Helpline who will be happy to discuss this with you

Best wishes
Julie

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