Westfield Health logo
Visit website

Westfield Health Reviews 

3,072
•
TrustScore 4.5 out of 5

4.6

Health Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the simple and straightforward online claim process, frequently noting that financial reimbursements are transferred directly into their bank accounts very quickly. People also describe the helpful service, trustworthy support, and clear instructions provided for managing various medical treatments without unnecessary hassle. Some reviewers were not happy with unexpected claim rejections and the difficult requirement to obtain doctor approval forms for ongoing therapies. Consumers additionally mentioned frustrations regarding delayed payments and challenges when trying to resolve issues with their coverage.

What people talk about most

Claim

Reviewers mention positive feedback about claim satisfaction, highlighting that the process is generally... See more

Payment

People report positive experiences with payment, highlighting the quick and simple online claim process with... See more

Service

Customers consistently note positive experiences with service, highlighting a fast, efficient, and... See more

Response time

Users describe positive interactions with response time, frequently praising the prompt, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting the efficient and straightforward platform.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Westfield Health is an excellent scheme to enable one to get help, guidance and financial support towards the high cost of health at a minimum monthly cost. With an easy, in understandable English, m... See more

Rated 5 out of 5 stars

Progressive benefits - Great range of practioners who can be selected - good processes - quick to pay - lovely lovely staff! I am an advocate!! Well done Westfield Health

Company replied

Rated 5 out of 5 stars

The website is easy to use, the replies were very quick and when there was a query with part of the claim, I received an email with very clear requirements of what additional paperwork was needed. On... See more

Rated 5 out of 5 stars

Been with Westfield for over 20 years. Can depend on it meeting my requirements for Optical, Dental and podiatry Plus many other areas in emergency, hospital admission for my husband etc. Very trust... See more

Company details

  1. Health Insurance Agency

Information provided by various external sources

Award winning health insurance and wellbeing solutions for yourself, your family or your business.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,072)

1,693 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It's great to be able to make a claim…

It's great to be able to make a claim and not have to be asked to supply extra information etc.etc. You can be sure your claim is sorted quickly and payed into your bank. I have been a member for around 60 years so it can't be that bad.Dfc

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Would give 5+ stars if available

Would give 5+ stars if available. The service from Westfield is consistently excellent. I’ve been a member for many years & they’ve been great all the way through. Thanks

17 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look