West End DIY sold a rare set of heavy duty staircase brackets of which I ordered 36. WED had to order extra in. Sending the brackets in two lots was key issue with their (outsourced) shiping service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for some curver baskets to match the ones I bought last year, which seem to be out of stock everywhere. I got an email, we’ve got your order, then another to tell me they were waiting... See more
Company replied
I don't normally write reviews, but on this occasion I just had to. I ordered 2 tins of paint, which were cheaper (even with £4.99 postage) than anywhere else I'd looked. They were delivered 3 days la... See more
Company replied
Due to an website issue I was unable to place an order so I called direct and got through to Jack. Jack was able to recreate the error which could not be fixed quickly so he took my order over the pho... See more
Company replied
Company details
Written by the company
Shopping online at West End DIY is straightforward and user-friendly. The site offers a wide range of products including wallpaper, paint, tools, homeware, and garden supplies, all neatly organized by category. You can filter by brand, colour, or style to find exactly what you need, and there are monthly online-only offers such as free delivery on orders over £75. Product pages clearly show details like availability and delivery options, and checkout is simple with transparent costs. Customer reviews highlight fast delivery, secure packaging, and responsive support if any issues arise. Overall, it’s a reliable, family-run DIY retailer offering a convenient online shopping experience with great customer service.
Contact info
13 Saint James Road, NN18 8AL, Corby, United Kingdom
- 01536205105
- westenddiy@hotmail.com
- westenddiy.co.uk
4.6
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not received my order yet
Very quick with delivering my order. Very reliable company
22 June 2026
Reply from West End Diy
I can confirm I have spoken with the customer, and found out that this was meant for a different company rather than us.
All has been resolved!
Reply from West End Diy
Thank you for your review on our speedy delivery service!
Reply from West End Diy
Thank you for your review!
Glad you were satisfied with our delivery service and times.
Very good service from order to delivery
The item I wanted was in stock and had the colour I wanted, easy to order, and was delivered the next day, excellent packaging, I was sent an email with every step from start to the delivery time. Very satisfied
18 June 2026
Reply from West End Diy
Thank you very much for your kind and detailed review!
We really appreciate this and we are happy you are satisfied with our service and delivery!
Turned out great
There was no confirmation email which would have been helpful, I had to ring up about delivery. But after that everything was great, phone call when delivery was expected and delivered on time.
27 May 2026
Reply from West End Diy
Thank you for your kind review!
Sorry to hear you didn't receive a conformation email, but glad you had contacted and was reassured about your order and delivery times.
Delay getting my order was frustrating
Delay getting my order was frustrating, but this was no fault of the seller and well communicated. Otherwise well packaged and no issues
8 June 2026
Reply from West End Diy
Thank you for your review!
Apologies in the delay from receiving this from our wholesaler, but glad we had this resolved and you were satisfied with everything else.
Reply from West End Diy
Thank you very much for your review!
Good experience
Good price, fast delivery. Used West End before as a walk in customer so trust them.
12 June 2026
Reply from West End Diy
Thank you for your review!
We really appreciate the kind words and we are glad to have you as an existing customer!
Reply from West End Diy
Thank you for your complimentary review!
We really appreciate this and we hopefully look forward to seeing you shop with us again.
Straightforward ordering
What a refreshing change to find a company that makes ordering simple and delivery straightforward
I’ll definitely use them again
1 June 2026
Reply from West End Diy
Thank you very much for your kind review.
We really appreciate your words and we most definitely look forward to seeing you with us again!
Delivered the product on time and also…
Delivered the product on time and also kept me updated about the progress of the order
25 May 2026
Reply from West End Diy
Thank you for your review!
We really appreciate this and we are glad you are satisfied with our service whilst shopping with us.
Reply from West End Diy
Thank you very much for you review.
Glad to see you were satisfied with our customer service!
Kept me informed about late delivery…
Kept me informed about late delivery which in the end it was delivered on time
24 May 2026
Reply from West End Diy
Thank you for your review.
Glad to hear this was delivered to you in a timely manner.
All good order arrived quickly
22 May 2026
Reply from West End Diy
Thank you very much for your positive review!
Have not received my order yet and…
Have not received my order yet and emailed 2 days ago to ask when order is being dispatched and have still not had an answer.
27 May 2026
Reply from West End Diy
Hello,
Thank you for your review.
After looking into this for you, we haven't received any emails from yourself even when looking into our junk/spam folder and also our deleted folder.
I had sent across an email to yourself yesterday explaining the situation in regards to your order, so if you could seek that email, that would be great!
Either way, I have managed to get your order dispatched yesterday for you as well.
Many Thanks,
Online Manager
Fast efficient and correct
24 May 2026
Reply from West End Diy
Thank you for your complimentary review!
Kept well informed about my order
Kept well informed about my order, goods arrived in perfect condition and were really well packaged. The order was paint and even the lid was taped up to avoid spillage. Very impressed and would definitely recommend West End DIY again. Thank you
22 May 2026
Reply from West End Diy
Thank you so much for your detailed and kind review!
We really appreciate this and we are glad you are very satisfied with our service, and thank you for the recommendation!
Phone contact very helpful and delivery…
Phone contact very helpful and delivery made as promised
13 May 2026
Reply from West End Diy
Thank you very much for your review.
We are glad we could be of assistance and also glad you are satisfied with your experience with us!
Reply from West End Diy
Thank you for your complimentary review, this means a lot!
Cost competitive and prompt delivery
Cost competitive and prompt delivery. My type of company.
20 May 2026
Reply from West End Diy
Thank you very much for your review!
We look forward to seeing you sometime again with us in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.