westcountry.org.uk Reviews 

110
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

It is easy to apply for the new Homeowner loans. They could vet me online, so no sending in bank statements, mortgage info, etc. I want to replace all of my windows, so have taken out a loan for the p... See more

Company replied

Rated 5 out of 5 stars

loan application process easy. There is not much question and it was very straightforward with documents needed to submit. No need for phone calls etc. The staff was not only helpful and quick t... See more

Company replied

Rated 5 out of 5 stars

Great service they message you to download app which helps you get documents and signatures makes it quick as you can do it anywhere on mobile phone. Great company to borrow money You just need t... See more

Rated 5 out of 5 stars

Westcountry savings an loans are fantastic. It's very easy to communicate to them through nivo chat. They're Apr is low compared to other lenders, and because you have to pledge to save while paying... See more

Company replied

Company details

  1. Credit Union
  2. Non-Bank Financial Service

Written by the company

We are a not for profit, community-based credit union offering safe savings and affordable borrowing options to people across Somerset, parts of Bristol, Bath, Devon and Cornwall. Westcountry Savings and Loans is a truly local alternative to traditional banking and credit institutions. Launched in 2004 we now have over 3,500 members and continue to grow strongly. Members' savings total £2.5m of which £1.1m is out on loan in our local community. We offer honest, transparent financial services and our members are at the heart of everything we do. Join us and make a difference in your community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

110 reviews

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4.8

All reviews

(110)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Seems like an equitable idea with…

Seems like an equitable idea with pleasant staff who made the online process as painless as possible. I'm very early on in the relationship but the idea of pledged savings seems to be just right for my circumstances.

2 April 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review, and your thoughts glad you found our staff pleasant

Rated 5 out of 5 stars

I was made to feel like they understood…

I was made to feel like they understood me and treated me like a human no judgement and alwaysbkept in the loop

27 February 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review, we are so pleased that you found our staff helpful

Rated 5 out of 5 stars

Because I had good service I got no…

Because I had good service I got no problem witb west country loans they were the only ones I could turn to on

19 October 2024
Unprompted review
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Reply from westcountry.org.uk

Thank you for the five start review, I am glad you received a good service

Rated 5 out of 5 stars

A Human Experience

Fair, reasonable and human. These guys work with you and help you to get moving. So much 'computer says no' these days. At least if it's a No at WCU you'll hear a reasoned expression from a fellow human.

10 February 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review Omar, I am so glad you found our staff helpful.

Rated 5 out of 5 stars

Would highly recommend West Country…

Would highly recommend West Country savings and loans the staff are very friendly and helpful

23 January 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review I am so glad we were able to help you.

Rated 5 out of 5 stars

Helpful co cop

Been with these wonderful people for a lot of years. Non judgemental, friendly, responsive and reliable when you need them. Great to save & borrow it’s my go to & helped me immensely in times of need & stress.

14 January 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you Jo for the great review, I am so glad you have received a great service from us

Rated 5 out of 5 stars

I have used this service for nearly 10 years

I have used this service for nearly 10 years and it’s straight forward and the money is normally with you the same day, easy payments and I like it that when your paid off they still collect money to help you save.
when I’ve needed to check on my account and spoken to a customer advisor, I’ve always been dealt with very efficiently and always have surpassed my expectations with there customer service.

16 October 2024
Unprompted review
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Reply from westcountry.org.uk

Hi Chris, thank you for your 5 Star review, so pleased that you have found the service so useful and efficient

Rated 5 out of 5 stars

Easy to use

Easy to use, explained in plenty of detail and the use of an app allowed personal service and easy to see messages and notifications.

15 October 2024
Unprompted review
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Reply from westcountry.org.uk

Thank you for your review Nikki. So glad you found the services personal and easy to access

Rated 5 out of 5 stars

I have always found that they always…

I have always found that they always try there best to help you and also if they can't they always try any way they can to help you no matter how hard it is I just feel that my experience with them is great they have alway found away to help me out

8 October 2024
Unprompted review
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Reply from westcountry.org.uk

Thank you for your review Susan, I am so glad we were able to help you.

Rated 5 out of 5 stars

Westcountry savings an loans are…

Westcountry savings an loans are fantastic. It's very easy to communicate to them through nivo chat. They're Apr is low compared to other lenders, and because you have to pledge to save while paying back a loan it also helps you save. More helpful then any bank I've dealt with.
Fantastic service
Have been a member with these for many years

6 September 2024
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 start review Ashley I am so glad you find are service easy and helpful

Rated 5 out of 5 stars

I've been with West country savings and…

I've been with West country savings and loans since 2008 I was having a lot of money issues and after talking to West country they sent me up with an Account were I had my money paid in to and with there help I now have money in the bank and a good savings account they have also played a big part in me having just been able to buy my new motor scooter.
I can't thank them enough.

30 August 2024
Unprompted review
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Reply from westcountry.org.uk

Thank you for our 5 Start review Michael, so glad we were able to assist in getting you back on track financially.

Rated 5 out of 5 stars

Fantastic people

Fantastic people, extremely quick and easy to use

30 August 2024
Unprompted review
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Reply from westcountry.org.uk

Thank you for our 5 star review Clare, so glad you found our service easy to use

Rated 5 out of 5 stars

A principled and honest organisation

A principled and honest organisation. I have worked with Westcountry Savings and Loans as a customer for over 1.5 years. The application process and response was quick. I strongly recommend them.

23 August 2024
Unprompted review
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Reply from westcountry.org.uk

Thank you Claire for our 5* review.

Rated 5 out of 5 stars

Loan application process/customer experience

Fast responses and quick decisions.
The information requested was clear and concise making it easy understand what we needed to provide.
Staff were friendly and helpful in answering any questions or explaining things for further clarity.

27 August 2024
Unprompted review
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Reply from westcountry.org.uk

Thank you for our 5* review Shianne

Rated 5 out of 5 stars

Excellent costumer service

Excellent costumer service, the information are very clear and they send packs with lots of clear informations.

14 August 2024
Unprompted review
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Reply from westcountry.org.uk

Thank you for your review Gracie

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