westcountry.org.uk Reviews 

110
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

It is easy to apply for the new Homeowner loans. They could vet me online, so no sending in bank statements, mortgage info, etc. I want to replace all of my windows, so have taken out a loan for the p... See more

Company replied

Rated 5 out of 5 stars

loan application process easy. There is not much question and it was very straightforward with documents needed to submit. No need for phone calls etc. The staff was not only helpful and quick t... See more

Company replied

Rated 5 out of 5 stars

Great service they message you to download app which helps you get documents and signatures makes it quick as you can do it anywhere on mobile phone. Great company to borrow money You just need t... See more

Rated 5 out of 5 stars

Westcountry savings an loans are fantastic. It's very easy to communicate to them through nivo chat. They're Apr is low compared to other lenders, and because you have to pledge to save while paying... See more

Company replied

Company details

  1. Credit Union
  2. Non-Bank Financial Service

Written by the company

We are a not for profit, community-based credit union offering safe savings and affordable borrowing options to people across Somerset, parts of Bristol, Bath, Devon and Cornwall. Westcountry Savings and Loans is a truly local alternative to traditional banking and credit institutions. Launched in 2004 we now have over 3,500 members and continue to grow strongly. Members' savings total £2.5m of which £1.1m is out on loan in our local community. We offer honest, transparent financial services and our members are at the heart of everything we do. Join us and make a difference in your community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

110 reviews

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4.8

All reviews

(110)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful

Helpful, professional and very friendly ,

28 May 2026
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review, we are so glad that you found our service helpful

Rated 5 out of 5 stars

My go to in an emergency

I only use this service when I really need help. Every time the application for a loan is quick and easy,the verifying of my income is done so easily with no fuss and the decision then payment is always really fast. I really can't fault them in any way

27 February 2026
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review, I am so glad that we are able to provide you with help when you need it.

Rated 5 out of 5 stars

Process was so easy

Process was so easy, all online and sorted in a couple of days. Would definitely recommend.

6 February 2026
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review, so glad you found our process easy to navigate.

Rated 5 out of 5 stars

They were fantastic with me

They were fantastic with me. It’s such a daunting thing having to ask for a loan but West Country Savings and Loans were so thorough and efficient and made the whole process pain free.
I couldn’t recommend them more 😊

29 January 2026
Unprompted review
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Reply from westcountry.org.uk

Thank you for a great 5 star review, so glad we were able to help

Rated 4 out of 5 stars

Homeowner loans

It is easy to apply for the new Homeowner loans. They could vet me online, so no sending in bank statements, mortgage info, etc. I want to replace all of my windows, so have taken out a loan for the priority windows. I can put my fingers between the frames so this with stop draughts and improve my living environment. It would take me 2 years to save up, instead I can get the work done now.

5 January 2026
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 4 star review. So glad we could we could help you fund your window replacement.

Rated 5 out of 5 stars

Life savers

Very understanding and fair.
The communication is fast and once a decision is made the funds come very quickly. When not one other company or person was willing to help they always always have. I am super thankful for Westcountry and savings. They saved me multiple times.

2 December 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review, I am glad we were able to help you

Rated 5 out of 5 stars

They are fantastic full of patience and…

They are fantastic full of patience and understanding quick work. Always punctual they are on the ball they know exactly what they’re doing. Very good listeners and app is friendly to use as well.

18 September 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review and your lovely comments about our staff

Rated 5 out of 5 stars

Fast

Fast, efficient no nonsense service

25 July 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for the five star review I am glad you found our service efficient

Rated 5 out of 5 stars

Fast reponse

They have made the forms alot easier to fill in, Also they are very quick with their response. Which is good as your not hanging around for days on end waiting for a reply especially if you need a loan for an important thing.

10 July 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review, I am so glad you found our application process easy.

Rated 5 out of 5 stars

Excellent

I thoroughly appreciate the help and support given by Westcountry. They are very responsive to messages. Their customer service is excellent. I have been recommending them to everyone who asks.

30 June 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for our 5 star review and your recommendations, we do appreciate it.

Rated 5 out of 5 stars

Westcountry savings & loans

Westcountry savings & loans are an exceptional place to apply for a loan or set up a savings account, they are polite & very helpful throughout the process of applying for & setting up an account. Once your details have been verified its very straightforward if applying for a loan it usually takes between 1-3 days at most. Especially if your in receipt of government benefits its the only place I go too & I have been using westcountry savings & loans for a number of years, if your loan application is successful & the repayment plan is affordable you usually get your loan the same same day once you have signed the agreement , the payments are taken direct from your bank acc on the agreed date, if at any time your unable to make the payment on the agreed day contact westcountry savings & loans & explain your unable to make that payment & they will work out an alternative date suitable to you, it couldn't be easier, they are just so approachable just give them a call or go onto there website its incredibly easy & informative.

10 June 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for your great review, so glad we have been able to support you

Rated 5 out of 5 stars

I have been with them for many years…

I have been with them for many years now, they are very fair and quick with there answers, it’s been a life line brilliant service

6 June 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for the 5 star review, so glad that you have found our service to be brilliant.

Rated 1 out of 5 stars

Not convinced

Not convinced. After using the credit union for years to support west country folk and moving away I am struggling now to withdraw my funds from my account and register a bank account. Registered my bank account three days ago to withdraw. Everything entered correctly. I need my money! I need to draw upon it. Hurry up. Plus when I called phone lines not working. Just leave a message. Please get in touch and help me get my money.

13 May 2025
Unprompted review
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Reply from westcountry.org.uk

I am sorry that you have experienced problems withdrawing funds. Our Member Services staff sent you a withdrawal form on 13th May but have not received a completed form back. They have contacted you again today to try and arrange the withdraw.

Our phone lines are open Monday to Friday between 10am and 1pm please do give us a call on 08003047041 so we can resolve the issue.

Rated 5 out of 5 stars

Helpful and easy to use

Helpful and easy to use

8 May 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for taking the time to review our service, so glad you found our staff helpful and the process easy to use

Rated 4 out of 5 stars

I've been a member of Westcountry for…

I've been a member of Westcountry for years and have had a great experience overall. Their services are straightforward, efficient, and offer an excellent way to save money while repaying loans. The customer advisors are consistently helpful and professional. Their app makes managing accounts convenient. Definitely recommend, though there's always room for improvement.

2 April 2025
Unprompted review
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Reply from westcountry.org.uk

Thank you for your 4 star review, so glad you find our staff helpful and professional

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