Recently move house. We have order several appliance all delivered on time. We received a great deal of help in store with choosing a suitable appliance at a good price. Beyond the call of duty se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WE NEEDED A NEW COOKER AND THEY WERE HONEST ABOUT WHAT MODELS HAD MORE COMPLAINTS. THEY TOOK THE OLD COOKER AWAY! MY SON ORDERED A NEW WASHING OLD ONE TAKEN AWAY AND NEW ONE INSTALLED AND TESTED☺️WE... See more
Company replied
From ordering my new fridge to installation it was handled professionally. When installing the fridge there were a few obstacles which were dealt with efficiently and with good humour. I highly recom... See more
Company replied
Super helpful team, as usual. Rory assisted me with the quotes for what I needed on this occasion. Even trying to locate what I was looking for with the help of the area manager. He went above and be... See more
Company replied
Company details
About Wellingtons Home Electrical
Written by the company
Wellingtons Electrical is an independent electrical retailer serving Kent and South East London since
1898 with showrooms in Erith and Bromley. Whether you visit us in-store or shop online, you'll enjoy expert advice, outstanding customer service and a carefully selected range of premium electrical appliances from the world's leading brands.
From washing machines, fridge freezers and ovens to TVs, vacuum cleaners, coffee machines and kitchen taps, we stock trusted brands including AEG, Bosch, Miele, NEFF, Siemens, Samsung, Sony, Shark, Dyson, Quooker, Rangemaster, Liebherr, Smeg and many more.
Showrooms
Visit our Erith or Bromley showroom to explore our products in person and speak to our knowledgeable team. With decades of combined experience, we're here to help you choose the right appliance for your home and answer any questions along the way.
Leading Brands
We offer an extensive range of kitchen appliances, home entertainment, floorcare and small domestic appliances from some of the biggest names in the industry. Whether you're replacing a single appliance or planning a complete kitchen, you'll find quality products to suit every home.
Award-Winning Service
Outstanding customer service has always been at the heart of what we do. Thousands of five-star customer reviews reflect the care and attention we give every order, and our commitment has been recognised through multiple industry awards, including honours from the Electrical Retail Industry Awards (ERT), Innovative Electrical Retailing (IER) Awards and local Above and Beyond Bromley awards.
Expert Advice
Choosing the right appliance can be confusing, but our experienced sales team is here to help. Whether you visit a showroom, give us a call or use our website chat, we'll provide honest, practical advice to help you make the right decision.
Delivery & Installation
We deliver six days a week, with convenient delivery days and time slots to suit your schedule. Our own two-person delivery and installation team will carefully deliver large appliances to any room in your home, professionally install them where required, and can even remove and recycle your old appliance.
Customer Support
Our service doesn't end when you place your order. We'll contact you to arrange delivery, keep you updated throughout the process and remain on hand should you need any further advice or assistance. Whether by phone, in-store or through our online chat, our friendly team is always happy to help.
Why Shop with Wellingtons?
Over 127 years of trusted local service Thousands of five-star customer reviews Award-winning customer service Expert advice from experienced specialists Premium brands at competitive prices Six-day delivery with convenient time slots Professional in-house delivery and installation Two-person delivery to any room in your home Online shopping backed by real people ready to help
From washing machines, fridge freezers and ovens to TVs, vacuum cleaners, coffee machines and kitchen taps, we stock trusted brands including AEG, Bosch, Miele, NEFF, Siemens, Samsung, Sony, Shark, Dyson, Quooker, Rangemaster, Liebherr, Smeg and many more.
Showrooms
Visit our Erith or Bromley showroom to explore our products in person and speak to our knowledgeable team. With decades of combined experience, we're here to help you choose the right appliance for your home and answer any questions along the way.
Leading Brands
We offer an extensive range of kitchen appliances, home entertainment, floorcare and small domestic appliances from some of the biggest names in the industry. Whether you're replacing a single appliance or planning a complete kitchen, you'll find quality products to suit every home.
Award-Winning Service
Outstanding customer service has always been at the heart of what we do. Thousands of five-star customer reviews reflect the care and attention we give every order, and our commitment has been recognised through multiple industry awards, including honours from the Electrical Retail Industry Awards (ERT), Innovative Electrical Retailing (IER) Awards and local Above and Beyond Bromley awards.
Expert Advice
Choosing the right appliance can be confusing, but our experienced sales team is here to help. Whether you visit a showroom, give us a call or use our website chat, we'll provide honest, practical advice to help you make the right decision.
Delivery & Installation
We deliver six days a week, with convenient delivery days and time slots to suit your schedule. Our own two-person delivery and installation team will carefully deliver large appliances to any room in your home, professionally install them where required, and can even remove and recycle your old appliance.
Customer Support
Our service doesn't end when you place your order. We'll contact you to arrange delivery, keep you updated throughout the process and remain on hand should you need any further advice or assistance. Whether by phone, in-store or through our online chat, our friendly team is always happy to help.
Why Shop with Wellingtons?
Over 127 years of trusted local service Thousands of five-star customer reviews Award-winning customer service Expert advice from experienced specialists Premium brands at competitive prices Six-day delivery with convenient time slots Professional in-house delivery and installation Two-person delivery to any room in your home Online shopping backed by real people ready to help
Local Free Delivery
Written by the company
- We offer free delivery to selected UK locations and can often deliver within 24 hours of purchase
- Wellingtons Electrical has their own in-house delivery and installation team which means we can be more flexible and communicative with our customers, working around a time that is convenient for you.
- Over 127 years on the high street
- Our team of experts know their stuff! We've been helping families find the right appliances since 1898, that’s five generations of know-how, and counting.
- 5* Customer Service
- At Wellingtons, customer service isn't just something we talk about, it's what we're known for. With thousands of genuine 5-star reviews, our customers regularly praise our knowledgeable team, honest advice, reliable delivery and professional installation. From helping you choose the right appliance to delivering, installing and supporting you after your purchase, we're committed to making every step of your experience as easy and enjoyable as possible.
Price Match Promise
Wellingtons is pleased to offer an in-store only price match guarantee
We all love getting the best deals, and sometimes even saving a few pounds can make a huge difference. That's why we're committed to matching the price of any product you find cheaper elsewhere.
Contact info
210-214 Bexley Rd, DA8 3HD, Erith, United Kingdom
- 01322 344100
- erith@wellingtonselectrical.co.uk
- wellingtonshomeelectrical.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Decent firm to deal with
Always find them helpful, knowledgable & nice to be able to use a local business which are becoming rare to find
24 March 2026
Reply from Wellingtons Home Electrical
Thank you for your kind words.
We’re really pleased to hear you’ve found the team helpful and knowledgeable. It means a lot to us that you value supporting a local business, and we appreciate you choosing us.
Reply from Wellingtons Home Electrical
We’re really pleased you had a great experience and appreciate you taking the time to share it.
Excellent company
Excellent company
From very start helped me choose the product with guidance. order arrived on time and everything arranged well to installed our cooker hood and cooker.
23 March 2026
Reply from Wellingtons Home Electrical
We’re really pleased we could help you choose the right product and that everything from delivery to installation of your cooker and cooker hood went smoothly. It’s great to hear everything was arranged well from start to finish.
I definitely recommend them
I am very pleased with this company.
Very professional and great customer service.
They called me after placing the order to let me know about the delivery, which was exactly on the day I chose.
I definitely recommend them.
29 March 2026
Reply from Wellingtons Home Electrical
We’re really pleased to hear you had a positive experience and that the team kept you well informed throughout. It’s great to know delivery arrived exactly as planned.
Ordering online was straightforward and great delivery
Ordering online was straightforward. I really like the package deal for delivery and installation. Chris, who did the delivery and installation, was charming, the most service-conscious, delightful man we’ve dealt with. All in all an excellent experience, deserving 5 stars.
26 March 2026
Reply from Wellingtons Home Electrical
We’re really pleased to hear the ordering process was straightforward and that you found the delivery and installation package helpful. It’s great to know Chris made such a positive impression, we’ll be sure to pass your kind words on to him.
Great service
I was kept up to date with delivery and the two employees were polite and helpful with the installation.
24 March 2026
Reply from Wellingtons Home Electrical
We’re really pleased to hear you were kept informed throughout and that the team were polite and helpful during the installation. We appreciate your support.
Reply from Wellingtons Home Electrical
Thank you for your kind words. We’re so pleased to hear you find our service reliable and our advice helpful. We really appreciate your continued support.
Rory was my ‘go to’ person but all…
Rory was my ‘go to’ person but all staff very helpful. Not pushy, listened to what I wanted to buy and gave time to discuss options.
23 March 2026
Reply from Wellingtons Home Electrical
Thank you for your kind feedback. It’s great to hear Rory has been your go-to, and that the whole team were helpful, attentive and gave you the time to explore the right options without any pressure. We really appreciate you choosing Wellingtons.
Wellington’s were exceptional all the…
Wellington’s were exceptional all the way along from going into the store to get information on the electrical goods sold right through to after sales help.
Their knowledge is extremely good and no question is too much for them. When I needed some help with programme settings on our new washing machine all I had to do was call them and they guided me through.
The fitters were courteous and considerate when fitting the appliances and went through any issues with me. I have no hesitation in recommending Wellington’s - they are a breath of fresh air in their level of customer service.
11 March 2026
Unprompted review
Reply from Wellingtons Home Electrical
We’re delighted to hear that the whole journey, from in-store advice through to installation and aftercare, met your expectations. It’s great to know the team were able to support you with your washing machine settings and that our fitters made the process smooth and straightforward.
Providing knowledgeable advice and ongoing support is something we take real pride in, so your feedback means a lot to us.
Excellent old school service
Excellent old school service, with experienced helpful staff, who always go the extra mile to help customers . They’ve supplied me with all my white goods and my family has started using them too
21 November 2025
Reply from Wellingtons Home Electrical
Thank you for your kind words. We’re really pleased to hear you value the service and experience our team provides. It means a lot that you and your family continue to choose Wellingtons for your appliances, and we truly appreciate your support.
New hob
Like for like replacement, completrd in 30 mins with minimal disruption or mess. Courteous fitters and done promptly at time booked.
16 March 2026
Reply from Wellingtons Home Electrical
Thank you for your feedback. We’re really pleased to hear the replacement was completed quickly with minimal disruption and that the team were courteous and on time. We appreciate you choosing Wellingtons.
My tenant was very happy with the…
My tenant was very happy with the delivery and your men Thank you
12 March 2026
Reply from Wellingtons Home Electrical
Great to hear your tenant was happy with the delivery and the team. Thank you for choosing Wellingtons, we really appreciate your feedback.
Exceptional Hob Installation Service
I had my cooking hob fitted today and the experience was flawless from start to finish. He arrived on time, worked efficiently, and clearly knew exactly what he was doing. The installation was neat, safe, and professionally done, with everything tested before he left. He was friendly, respectful of my home, and took the time to explain how everything worked.
A genuinely skilled tradesperson who takes pride in his work. I’m extremely pleased with the result and would happily recommend Wellingtons to anyone looking for reliable, high‑quality service.
11 March 2026
Reply from Wellingtons Home Electrical
We’re delighted to hear everything went smoothly from start to finish and that the installation was carried out to such a high standard. Our team take real pride in their work, so it’s great to know that came through, from punctuality and professionalism to taking the time to explain everything clearly.
We really appreciate your recommendation and are so pleased you’re happy with your new hob. If you need anything else, we’re always here to help.
High standard of service as usual with Wellingtons.9
Easily ordered the appliance over the phone, stress free. Delivery and fitting of dish washer at a time to suit me. Pleasant and effecieny staff came to carry out the installation.
Typical of the service I've received previously from Wellingtons.
11 March 2026
Reply from Wellingtons Home Electrical
We’re so pleased to hear the whole process, from ordering to delivery and installation, was smooth and stress free. It’s great to know the team delivered the same level of service you’ve come to expect from us.
We really appreciate your loyalty and look forward to helping you again in the future.
Very helpful staff
Very helpful staff who found the best fridge that we needed. When it arrived in store they popped it round 30 minutes later as we live very close. Friendly service from all staff.
9 March 2026
Reply from Wellingtons Home Electrical
We’re really pleased our team could help you find the right fridge and get it to you so quickly. It’s great to hear the service felt friendly and helpful throughout.
We appreciate your support and are always here if you need anything else.
Excellent customer .
Being able to speak to someone who understands your problem is quite rare these days. Staff could not be more helpful. I would not hesitate to use this company again. Excellent service.
9 March 2026
Reply from Wellingtons Home Electrical
Thank you for your kind feedback. We are really pleased to hear that you valued being able to speak to someone who understands your needs.
Our team always aim to provide helpful, knowledgeable support, so it is great to know this made a difference to your experience.
Happy repeat Customer
Having purchased a high-end washing machine recently from Wellingtons that was unpacked and fully installed including wi-fi access with the old machine removed for recycling I had no hesitations phoning them and placing a new order for a built-in oven/microwave. Excellent communication throughout. Highly recommend.
16 March 2026
Unprompted review
Reply from Wellingtons Home Electrical
Thank you for your continued trust in Wellingtons. We are delighted to hear that your recent washing machine purchase and installation went smoothly, and that this gave you the confidence to return to us for your built-in oven and microwave.
It is great to know that the delivery, installation and set-up, including the Wi-Fi connection and recycling of your old appliance, met your expectations. We are also pleased that our communication throughout the process stood out.
Very helpful and very friendly.
9 March 2026
Reply from Wellingtons Home Electrical
Thank you for your kind feedback. We are really pleased to hear you found the team helpful and friendly. If we can help with anything else in the future, please do not hesitate to get in touch.
Its the best shop for white goods
Very professional and informative shop staff and very polite and helpful installers.
All round great service as always.
2 March 2026
Reply from Wellingtons Home Electrical
It is great to know that our team in store were professional and informative, and that our installers were polite and helpful. We always aim to provide excellent service from the moment you visit us through to delivery and installation.
Competitive and delivery at a time that suited me
As ever totally reliable. Price fully competitive with large online retailers… delivery times selected over the phone at a time / day that suited me. So much better than Amazon etc.
14 March 2026
Reply from Wellingtons Home Electrical
Being able to speak to someone and arrange a delivery day and time that suits you is something we know our customers really value, so it is great to hear this made the experience better than ordering online.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.